Professional Community Association Management Since 1984
Newsletter
Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.
Joel Rollins, Board President, Hidden Springs Homeowners Association
by Brandi Brack
This month, we proudly highlight Joel Rollins, Board President of the Hidden Springs Homeowners Association and Chairman of the Agricultural Exemption Committee, for his exceptional service and steadfast commitment to the community.
Joel’s leadership is grounded in integrity, thoughtfulness, and a genuine dedication to the values that make Hidden Springs unique. As Board President, he guides Association decisions with clarity and collaboration, ensuring that every voice is heard and that community priorities are addressed with transparency and care.
In his role as Agricultural Exemption Committee Chairman, Joel plays a key part in preserving the rural and agricultural identity of Hidden Springs. He oversees the ongoing care and monitoring of the Association’s sheep herd, ensuring responsible animal husbandry and maintaining the health and welfare of the livestock that support the community’s agricultural tax exemption. His attention to land management and stewardship helps keep the community both beautiful and compliant.
Joel is also a strong advocate for community and regional safety. He has been a vocal participant in efforts to address the increasing number of traffic accidents along the Hwy 87 corridor, working with local agencies, TXDoT, TECQ, and concerned residents to bring awareness and push for solutions to improve rural road safety.
In addition, Joel actively supports groundwater conservation and water well monitoring, playing a crucial role in protecting one of their most critical natural resources: water. His work helps promote long-term sustainability and responsible water usage in the region.
Joel’s leadership is hands-on, humble, and community-focused. Whether in a board meeting, walking the Green, or raising awareness for critical regional issues, his contributions are felt throughout Hidden Springs.
Thank you, Joel, for all you do. Your steady leadership and dedicated service make a lasting impact, and we’re honored to spotlight you this month.
We hope everyone had an amazing Father’s Day! June is a very busy month and our June edition of the eNews Monthly was full of graduation celebrations. However, we cannot forget all of the Dads and wanted to share a few of our dad stories.
We consider ourselves an extended family and are happy to be celebrating every father that works for us or helped mold those that do. We invited employees and our extended work family to write a few words to honor the dads in their lives.
As a result, we have an amazing group of dads to introduce to you, and hope you enjoy reading about each one.
From our family to yours, we hope your special day was great!
Anderson Campbell - Maintenance Coordinator
by Andreah Campbell, Maintenance Coordinator
For My Father
I have been lucky and blessed to have such supportive father!
My dad, Anderson Campbell, has been the voice of reason, a guiding hand, and an encouragement throughout my childhood. As a father, I could always rely on him to be there for me. He has set me on a path of kindness, hard work, and open-mindedness.
He loves and motivates me, and in my best attempts, I hope to make him proud.
I am so grateful to him for being there when I needed him, and I look forward to many more years!
Steven Soto - On-Site Maintenance Tech
by Jessica Soto, Office Manager
Happy Father’s Day to My Favorite Guy
Let me tell y’all about this man right here: Steven Soto.
He’s the proud dad of three amazing kids: Lizzy (21), Bubba (19), and Michael (just turned 18 and swears he’s grown now). For the past 20+ years, Steven has been their provider, protector, and biggest fan. He’s the dad who might act all tough, but we all know he’s got a heart of gold (and a soft spot for his kids even when they drive him crazy).
Now, let’s be real, he might look scary, but in reality, he’s the first one to hand you the shirt off his back, serve you a plate of food, or show up to help, no questions asked. That’s just who he is. Solid. Loyal. All heart.
And it’s not just about family at home — Steven loves his C.I.A. Services family too. He takes it personally when any one of us is going through something. You don’t have to ask for support; if Steven knows, he’s already there. Just ask anyone who knows Kreeper (my nickname for him). He’s a fun, loving, God-fearing, proud second-generation Mexican-American man who never forgets where he came from or who he’s fighting for. He’s Tío Steven to a ton of nieces and nephews, and he treats each of them like his own.
He’s the one manning the grill at every BBQ, cracking jokes at every family get-together, and fixing anything (and anyone) that needs a little extra care. He doesn’t always say it, but he shows his love every single day.
So this Father’s Day, I just want to say how grateful I am for this man; for the life we’ve built, the kids we’ve raised, and the love we share. Steven, you’re our rock, our heart, and the best dad we could ever ask for.
We love you so much, Southside look and all. Happy Father’s Day, Babe.
With all my love,
Jessica (A.K.A. the lucky one who gets to call you hers)
Lee Barrett Herndon - Father to LeeAnn Bruton
by LeAnn Herndon Bruton, Accounting Department
Lee Barrett Herndon was born on a cotton farm in Jones County, Texas, the middle of five sons. It was a hard life, and the family struggled to get by. The sons were the farmhands, chopping weeds in the heat of summer and picking the cotton in the fall. Daddy graduated from high school as Salutatorian of his graduating class and immediately enlisted in the Navy to serve his country in WWII.
Daddy was a Fireman First Class on the destroyer USS Hughes and sailed the Pacific from the Aleutians to the South Pacific. They were part of the escort for the USS Yorktown and were present at the Battle of Midway when the Yorktown was badly damaged and sunk. His ship was later hit by a Kamikaze and had to be towed to the nearest port for repairs.
He returned to Texas and went to Abilene Christian College on the GI Bill. He married my mother and settled in Big Spring, Texas, where he was an accountant. Daddy was a hard-working, quiet man, but was one of the strongest men I have ever known. He was a strong Christian example and was well-respected and loved by everyone who knew him.
He loved to read, loved music, and loved a good practical joke. When I was a toddler, he came home one day late in the fall and told Mother they were being transferred to northern Montana and would be leaving almost immediately. He just sat quietly and watched her frantically trying to find warm clothes and listening to her panic about not having enough warm clothes for the baby. When he finally told her he was just kidding, she didn’t speak to him for several days.
When my parents became empty-nesters, Mother suggested they go on a cruise because that sounded like so much fun. Daddy informed her that he had been on an extended cruise, and that was enough.
Daddy took care of his family well and loved us all, especially those two grandchildren. My kids and I were blessed beyond measure to have the best Daddy and Grandpa in the world.
Jessie "Lloyd" Brack - Father to Brandi Brack
by Brandi Brack, Vice President
A Tribute to My Dad
My dad, Jessie "Lloyd" Brack, was one of a kind, and he was mine. He was caring, dependable, and always showed up for me. Every other Friday afternoon, like clockwork, he would pick me up from school and take me to his property in Dayton, Texas. Those weekends away from the noise of Houston, where I lived downtown, were the escape I needed. It was peace. It was love. It was him.
Dad taught me how to hunt, how to fish, and how to love the outdoors. He’s the reason I love the water and why I chose to live in a lake community today. I learned early on that some of life’s best lessons don’t come from classrooms, they come from watching someone who lives with quiet strength, a big heart, and a deep love for the simple things.
We spent countless hours tracking deer and riding through the mud in his old truck, laughing with the windows down and country music blasting. I’ll never forget the pride in his eyes when I shot my first buck or the pure excitement on his face when I reeled in my first 5-pound bass. He made those moments feel like the biggest wins in the world, and to him, they were.
He worked hard his whole life, over 20 years at Maxwell House Coffee. I’ll always remember how he smelled of coffee and cigarettes, a scent that somehow still brings me comfort. And even though he worked hard, he lived even harder. He looked like Hank Williams Jr. and danced like Patrick Swayze. He loved a honky tonk and swinging pretty ladies around the dance floor, especially me, whenever he got the chance. I can still hear the music and feel his hand in mine as he twirled me under neon lights. He’d grab my hand, grin that familiar grin, and lead me across the floor like I was the star of the show.
I was the youngest of three, and I knew I had him wrapped around my little finger. But I also knew how much I looked up to him. He believed I could do anything, and because of that, I believed it too. He wasn’t just my dad. He was my hero.
Losing him left a space that can’t be filled, but his love and lessons are with me every single day. I miss him terribly, but I carry him with me—on every country road, every fishing trip, every muddy trail, and every time the music plays.
Fred and John - Father and Stepfather of Nora Twohy
by Nora Twohy, Community Manager
My father, Fred, was a caring, loving, and supportive man — a devoted son, husband, father, grandfather, and great-grandfather. He was a gifted chiropractor who poured his heart into his work, often treating people even when they couldn’t afford to pay. His generosity knew no bounds.
Fred had a deep love for the outdoors; he enjoyed fishing and hunting. I will always cherish the memories of him teaching me how to hunt. He loved to dance and spend time with me and my siblings, always bringing warmth and joy wherever he went.
His faith was central to who he was. A devoted Catholic, he never missed a chance to volunteer at church functions, always giving his time with a full and open heart.
He lived his life with purpose, compassion, and joy. I will forever be grateful for the love and values he passed on to us. He passed in 1999 and was loved by all, especially by me.
My stepdad, John, came into our lives 20 years ago when he met my mother, Nora, in Las Vegas. From the very beginning, he was a true gift, deeply devoted to my mother and to our entire family. He had big shoes to fill, and he did so with grace, patience, and unwavering love.
John cared for my mother with great tenderness, especially in her final years, remaining by her side until her passing in 2023. His presence has been a blessing not only to our immediate family but also to our extended family. He embraced all of us with open arms, becoming a central part of our lives.
A devout Catholic, John lived his faith every day, not just in words, but through his actions, kindness, and quiet strength. He truly embodied the spirit of service and compassion that his faith teaches.
Michael Giampietro - Father of Nuala Giampietro
by Nuala Giampietro, Office Assistant
To me, my father represents the kind of dad every girl deserves to have as a role model. My dad has made me laugh since before I can even remember being able to laugh. He held doors for me before any boy could. He has taught me how I should be treated, and just as importantly, how I should treat others. From a young age, he has shown me how to love music and movies, as well as sharing his love for baseball with me and my brother. My dad does magic, which has always been really cool because he tells me the secret of how he does his tricks, while everyone else is super confused by them. This always made me feel special, like a little assistant or sidekick.
He’s pushed me a lot in my life. When I was younger, my parents put me in soccer, and when I scored my first goal, my dad was the one to run out on the field and put me high up on his shoulders to show how excited he was. He’s always been my biggest fan, and I hope he knows that I am his as well.
I love you, Dad. Thank you for everything you do and Happy Father’s Day.
My Sons as Fathers - Rickey, Maxx, and Justin Woods
by Dawna Woods, Maintenance Coordinator
I would like to recognize my sons’ journeys in fatherhood.
Our oldest, Maxx, and his wife, Marrisa, became new parents to Waylon Lane Josheph Woods in January. Maxx has taken fatherhood like a pro; from midnight feedings to diaper changes, he is hands-on. Wherever Maxx is you will find Waylon with him. Maxx will be out working in the yard, and Waylon will be in his swing. Waylon has a lot of similarities as Maxx when he was a baby, from the way they look to the way they sleep. Waylon is such a happy baby, he lights up when he hears or sees his Daddy.
Our middle son, Rickey, is the dad to our granddaughters, Addison (11yrs), Realynn (9yrs), and Alannah (7yrs). Even though he became a father at 18, he has surprised us many times with his parenting. It has been a joy to watch him and Ashley raise their children. When it comes to his girls, he is very dedicated, loving, and patient. The girls keep him busy, and he keeps them busy. He told me he lives for his girls and could not imagine life without them; they are his world.
Now our youngest son, Justin, is a fur daddy to Lola. He has had her since her birth 7 years ago and has taught her many tricks. I asked him, "What if you find a girlfriend who doesn’t like dogs?" He told me that Lola is his baby, and his girlfriends will need to love her like he does. That is a great fur daddy response.
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Please help us welcome our newest community that recently joined us!
The Imperial Luxury Office Condominium Association is located in Sugar Land. The development is part of the Imperial Commercial Association.
Covering just under 11 acres, the project comprises six buildings with a total of 25 units. The development is progressing as planned, with all units expected to be sold by the first quarter of 2026.
We are excited to get to know the owners and work with them!
We are proud of every one of our communities, so it’s always hard to find just one to spotlight. However, we are always eager to share!
Here are the most recent selections:
To see the full story on these communities and more, visit the Community Spotlight page on our site.
Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in July.
Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities
Deniece Reyes: Redefining Herself
Deniece Reyes, Vice President, Director of Human Resources, Director of Field Operations, & Community Manager, recently competed in Houston’s Summer Shredding competition. Deniece began a wellness journey in 2021, resulting in a dramatic physical transformation.
To compete, each person was required to submit a short video detailing their transformation, what sparked the change, and things they would tell someone looking to start their own fitness journey. Competitors were then judged based on their video, transformation, stage presence, and their story.
Four years ago, Deniece’s father asked her if she was happy, to which she lied, saying that she was. That same week, before she could see him again, he passed away unexpectedly. To honor her superhero dad, Deniece vowed to make herself happy and lose the weight that made her unhappy for many years. She decided to get into weightlifting, knowing that it could change her life. Since starting this quest, she hasn’t stopped once. Every morning, while it was still dark as night, Deniece was at the gym, working on herself. Overall, she has lost 155 pounds, over 50% of her previous self!
Deniece placed 3rd in her competition class, securing her spot in the Summer Shredding Championship to be held in September. Weightlifting has been helpful for her physical and mental well-being, and she is extremely excited to continue this journey to make her family, friends, and herself proud. Her work family is so proud of her accomplishments!
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Employee Anniversaries
We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees who have reached their first anniversary with our company. Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.
Read on for this month’s company anniversaries.
Stockholder Anniversaries
Thomas Ackerman is celebrating 5 years with C.I.A. Services! He is very proud of meeting deadlines and is very happy about the relationships he has made. Outside of the office, he enjoys hiking, camping, fishing, and anything outdoors! He also loves to create art through painting, drawing, and even metalworking.
Robbye Campbell’s 7-year anniversary is this month! She is always happy to help out a client, leaving a smile on their face. She loves trivia, going to the movies, and spending time with her family. Robbye has been married to fellow employee Anderson Campbell for 38 years, and they have a beautiful family together.
Kaitlin Sowemimo, Community Specialist, is celebrating her 9-year anniversary with us! She is glad to have gained adaptability and perspective in her time here, and she is happy to continue growing professionally. In her free time, she loves walking, reading, shopping, and spending time with her Shih Tzu, Lulu Rae.
Brandon Tate, the Lead Home Improvement Request Coordinator in our Houston office, is celebrating 9 years with C.I.A. Services this month! He handles a variety of home improvement requests, including those for communities with detailed or unique guidelines, and is known for his efficiency and attention to detail. Last year, Brandon was promoted to lead the department, and he has been an outstanding leader. Outside of work, Brandon enjoys reading, playing video games, and staying up to date on movies and pop culture. He also values time with his family and his two dogs, Sampson and Molly.
Tiffany Sales is celebrating 9 years with us this month! Beginning as an Administrative Assistant in San Antonio, she has showcased dedication and drive, allowing her to become the Client Accounting Manager in Bandera. She is very thankful for her time here and is grateful to have a job that she loves. Outside of the office, she loves to play sports with her seven-year-old son and spend time with her husband of 11 years.
Jennifer Northington, Community Manager, is celebrating 13 years with us this month! Jennifer takes pride in being the manager others go to for assistance. By being a part of the overall training of new employees, she adds to her benefit the company as a whole. Outside of work, Jennifer absolutely loves to travel, especially on cruises. At home, she has two children and a husband of 26 years, who proposed to her underwater while they were scuba diving!
One-Year Anniversaries
Angela Metcalf is celebrating her first anniversary with us this month! She is very happy to have found a job that feels like home. As Administrative Assistant, she is always willing to give a helping hand and help anyone in or out of the office. In her personal life, she loves to explore new places and create new memories. She is always happy to be with family, which includes her husband, two children, and 15 ferrets.
Congratulations to Keli Ozuna on her first year with C.I.A. Services! As a Community Manager, she loves to solve problems to keep things running smoothly, even in chaotic times. Outside of work, she loves to spend quality time with her husband, whom she met while serving in the Navy, and her two sons. She also loves to learn, having earned two degrees in five years with no intent of stopping soon!
Congratulations to Angela and Keli! We can’t wait to celebrate more milestones with you.
Associations in Practice
Our Associations in Practice Series is an offering of short videos with specific topics.
The 89th Texas Legislative Session has officially adjourned. This year, lawmakers introduced 294 bills with potential implications for property owners’ associations across the state. Of those, only five are pending Governor Abbott’s signature to be enacted into law, along with one amendment to the Parks and Wildlife Code that will also impact associations.
We’ve created a concise video overview highlighting the changes and explaining their implications to community associations. Click here to watch the full breakdown on YouTube.
For comparison, you may want to see the legislative action from 2021 and 2023.
We have also started a series of essential seminars providing important basic insights. Two recently added videos are now available in this series: Governing Documents - What You Need to Know and Certificates of Formation - What You Need to Know.
All of our Associations in Practice Series videos are available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Stay Plugged in With Webcasts
We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:
To watch any of the webcasts, simply click on the links above.
C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance. Each month, we are pleased to share our eNews Monthly. Each issue is loaded with great information!
We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.
If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.
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