2026 CAI San Antonio Awards Gala
On March 27th, the San Antonio Chapter of the Community Associations Institute (CAI) hosted its annual Awards Gala at the Hilton La Cantera Resort & Spa. The purpose of this gala was to recognize exceptional communities, companies, volunteers, and employees in the association management field. CAI is a national organization dedicated to building better communities through education, resources, and the sharing of information. It supports both homeowner volunteers who lead and govern their communities, as well as the professionals who serve alongside them. As part of their mission, they host an annual gala for each of their chapters to honor and promote premium service. We are proud that many of our own team members and partners were celebrated this year for their immense efforts.
The annual Gala provides an opportunity to recognize exceptional companies and individuals within the community management industry. As a brief relief from the intense work that goes into supporting communities, the nominees were invited to a “Pearls & Prohibition” themed night of festivities. The gala and its attendees were adorned with Gatsby-era elegance, with our employees dressed in their finest vintage-inspired formal wear and plenty of pearls. Our team members socialized with other extraordinary nominees and treated themselves to a night away from their inboxes. Guests enjoyed an evening of great food, friendship, and celebration—truly a wonderful time for all.
It is with great pride that C.I.A. Services recognizes all of our nominees. Every last support staff member, community manager, and leader helps our company fulfill its goal of providing the best service we can. Through them, our commitments to stewardship, passion, empathy, community, integrity, awesomeness, and loyalty truly shine. Here’s to our C.I.A. Services nominees!
- Newcomer Manager of the Year
- Management Company of the Year
We also would like to recognize some of the communities and individuals that our employees work with and serve. Though they are not officially part of our company, they are undoubtedly part of our team nonetheless. Please help us recognize some of the volunteers, community events, and associations that were nominated.
- Community Association Volunteer Leader of the Year
- Jeff Mats, Hidden Springs Homeowners Association
- Community of the Year (Category 1: 10 to 1,499 Units)
- Hidden Springs Homeowners Association, Inc.
- Business Partner of the Year
And finally, we would like to give a special shout-out to the individuals and teams that were not only nominated but took home an award.
- Community Spirit Award
- Christmas in the Park and Parade, Magnolia Heights Homeowners Association, Inc.
- Support Staff Member of the Year
- Executive Leader of the Year
We congratulate everyone who was nominated, and we thank you for your dedication. Though the CAI gala occurs once a year, our appreciation is continuous. It is because of you—your thoughtfulness, your drive, and above all else, your compassion—that our communities thrive. Your commitment makes a meaningful difference, and we are honored to partner with such outstanding professionals and community leaders.
Promotion
Newest Community Manager
We are delighted to announce that Kathrine Nolen has stepped into her new role as Community Manager.
Kathrine’s journey from Administrative Assistant to her new role is a testament to her hard work, dedication, initiative, and commitment to excellence. Throughout her time with the organization, she has consistently demonstrated a strong work ethic and a drive to make a meaningful impact.
Her growth and achievements continue to inspire those around her, and we are excited to see her bring fresh ideas and leadership to her new position.
We look forward to reaching new milestones together as she embarks on this next chapter.
Congratulations, Kathrine!
Volunteer Spotlight
Lisa Crane of the West Bend Community Improvement Association
by Sara Burch
Our team at C.I.A. Services would not be able to serve our communities without volunteer efforts. To be a volunteer, a person must be motivated, selfless, and community-driven. To be an exceptional volunteer, a person must be all these things and more. Exceptional volunteers are thoughtful, communicative, reliable, organized, proactive... the list goes on. This month, we have selected someone who embodies these traits and does it with kindness. It is our pleasure to recognize the President of the West Bend Community Improvement Association, Lisa Crane, in this month’s Volunteer Spotlight. Lisa has provided years of outstanding service to her community, and she truly exemplifies what it means to be a dedicated advocate and exceptional volunteer. Time and time again, Lisa goes above and beyond to improve the quality of life for those around her.
For starters, Lisa has been a driving force behind multiple community improvement initiatives. She has a history of spearheading petitions and seeing projects through. Even now, she is in the early stages of petitioning to lower speed limits throughout West Bend—an effort that, when culminated, will increase safety for pedestrians, families, and children at play in the community. In these efforts to petition and organize, Lisa exhibits an extreme attentiveness to resident concerns and her deep commitment to long-term solutions.
In addition to her thoughtfulness and dedication, Lisa is collaborative. In the past, she has worked closely with local organizations to improve West Bend and the surrounding areas. For example, Lisa has worked very closely with the county to ensure that residents’ needs are heard and addressed. She has collaborated and coordinated with local officials to resolve a wide array of issues, including a serious safety concern involving a nearby encampment where potentially dangerous fires were being lit behind West Bend residents’ homes. Because of her passion, persistence, and willingness to engage, West Bend is a safer community.
Lisa’s leadership on the West Bend Board of Directors is built on a foundation of action, advocacy, and care for her community. Our team is immensely grateful for her commitment to her community. We are confident that her exceptional volunteerism will make a permanent impact on West Bend.
Community Spotlight
We are proud of every one of our communities, so it’s always hard to find just one to spotlight. However, we are always eager to share!
Here are the most recent selections:
- April Magnolia Heights Homeowners Association San Antonio
- March Country Colony Community Improvement Association Houston
- February Hunterwood Village II Association Houston
- January Lincoln Green Estates Community Association Houston
- December Eastpoint Subdivision Homeowners Association Houston
To see the full story on these communities and more, visit the Community Spotlight page on our site.
Community Anniversaries
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Every month, we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in April.
- Ridgepoint Community Improvement Association — 36 years
- Pine Forest Village Community Association — 33 years
- Sonoma Ranch Homeowners Association — 23 years
- Highland Meadow Homeowners Association – 13 years
- ARTAVIA Master Maintenance Association — 7 years
- ARTAVIA North Village Homeowners Association — 7 years
- ARTAVIA Community Council — 7 years
- Clayton’s Corner Community Association — 4 years
- Windsor Hills Homeowners Association — 3 years
- Sherwood Trails Village Community Association — 2 years
- Grand View Ranch Property Owners Association — 1 year
Thank you to all these amazing communities!
Employee Corner
Employee Anniversaries
We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees who have reached their first anniversary with our company. Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.
Read on for this month’s company anniversaries.
Stockholder Anniversaries
This April, we are proud to recognize and celebrate the dedication of our valued stockholders whose passion and commitment continue to make a meaningful impact on our organization. Your hard work shapes the success of our company every day.
We proudly honor Rhonda Duffield, Maintenance Department Assistant & Office Administrator, as she celebrates her incredible thirty-six years with the company. Her long-standing dedication and invaluable contributions have made a lasting impact on our team and the organization as a whole. Outside the office, Rhonda enjoys going on cruises with her husband, friends, and family. She also enjoys reading books and hanging out with friends and family.
We also extend our heartfelt congratulations to Angela Douglas, VP, Director of Technology, as she marks nineteen years of outstanding service and leadership. Angela takes great pride in helping staff adopt new technologies, empowering them to make their work and their lives easier and more efficient. Outside of work, she is an avid traveler and adventurer, having visited eleven countries across four continents. She also enjoys hiking, reading, painting, and tending to her flower beds – finding joy in both exploration and creativity.
Finally, we warmly congratulate Robert Pampell, Maintenance Coordinator, on celebrating thirteen years of dedicated service. Throughout his tenure, Robert has consistently demonstrated dedication, teamwork, and willingness to lend a helping hand whenever needed. Beyond his professional contributions, Robert cherishes quality time with his wife and dog, enjoys relaxing with TV shows and video games, and values the simple joy of a good nap.
Thank you for your unwavering commitment and the positive impact you bring to the team.
We appreciate you all today and always!
Seminar Series
Associations in Practice
Our Associations in Practice Series is an offering of short videos with specific topics.
We also have a series of essential seminars providing important basic insights.
All of our videos are available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Stay Plugged in With Webcasts
We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:
To watch any of the webcasts, simply click on the links above.
Find Us on Social Media
C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance. Each month, we are pleased to share our eNews Monthly. Each issue is loaded with great information!
We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.
If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.
Read Past Issues of eNews Monthly
Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.
