"Veteran’s Day - A Legacy of Courage and Service"

November 11th was Veteran’s Day, a day of reflection - a day to honor the heroes who stood for something greater than themselves. Their courage and devotion have shaped our freedom and continue to inspire generations. As we commemorate this day, we renew our respect, gratitude, and commitment to supporting those who have served.

The military men and women who serve and protect the U.S. come from all walks of life.  They are parents, children, grandparents, friends, neighbors, and coworkers, and are an important part of the community. 

We are honored to work beside several veterans every day and would like to take this opportunity to recognize them—special thanks to the following coworkers who served in the military.  We appreciate your service!

Eric Somers, Maintenance Coordinator, served in the United States Navy for 8 years. Joining in 2006, Eric served as a Navy Diver (Diving and Salvage Warfare Specialist and Expeditionary Combat Specialist). His overseas tours included Fujairah and Kuwait where he worked alongside E.O.D. (Explosive Ordinance Disposal) conducting Anti-Terrorism Force Protection dives. During his enlistments, Eric accumulated over 500 hours of incident-free dive time resulting in multiple medals and awards. 

Keli Ozuna, Community Manager, joined the Navy in 2011. She attended boot camp and A School in Great Lakes, IL, where she learned engineering, firefighting, and electrical knowledge to become a GSE-Gas Turbine Systems Technician (Electrical). Shortly after she was stationed on the USS Pinckney where she deployed to the U.S. 5^th and 7^th Fleet Area of Operations, in direct support of Operation Enduring Freedom.  Once her sea duty was complete, she was stationed at the Naval Medical Center San Diego where she was awarded a Navy and Marine Corps Achievement Medal, for superior performance of her duties which resulted in life saving efforts. After nearly 8 years of honorable service, Keli was medically retired from the Navy.

Patrick Sheffield, Maintenance Coordinator, enlisted in The United States Army as an Infantryman in June of 1980 at the age of 17. He served until October 1983 with the main responsibility of specializing in small arms combat training in all types of weather and terrain. Patrick’s basic training took place in Fort Benning, Georgia and he was assigned a duty station in Fort Stewart, Georgia. He ultimately earned the rank of Private First Class and traveled to some very inhospitable places for training, including Alaska, the Florida Everglades, and countless nights in the woods in Georgia. 

Charles Driskell, Maintenance Coordinator, joined The United States Coast Guard in 1983. He was being trained as a Store Keeper E1 but was released due to medical issues.

Leticia “Letty” Burchard, Access Technician and Insurance Coordinator, served in The United States Coast Guard for four years from 1980 until 1984. Letty attended boot camp in New Jersey and was ultimately stationed in Long Island, New York. As the “police on water,” the Coast Guard would stop boats to inspect for illegal cargo. Letty oversaw the radio, assisted boaters, responded to accidents, and investigated items in the water with her crew.

Please help us welcome our newest communities joining us!

• Granger Estates Homeowners Association - 10/01/25 
• Rosillo Creek Industrial Park Owner’s Association - 10/01/25
• Bay Oaks Community Association - 11/01//25

We are so excited about these new partnerships and look forward to long and successful relationships!

We are proud of every one of our communities, so it’s always hard to find just one to spotlight.  However, we are always eager to share!

Here are the most recent selections:

• November Creekside at Camp Verde Property Owners Association San Antonio
• October Willow Lake Village Community Association Houston
• September Grand Vista Community Association Houston
• August Harper Oaks Homeowners Association San Antonio

To see the full story on these communities and more, visit the Community Spotlight page on our site.

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in November.

• Heather Ridge Homeowners Association — 34 years
• Lochshire Maintenance Fund — 32 years
• Plantation at Woodforest Community Association — 25 years
• Oak Park Ridge Homeowners Association — 22 years
• The Stable Gate Homeowners Association — 21 years
• Heron Nest Owners Association — 18 years
• Dancing Bear Property Owners Association — 15 years
• Riverpark on the Brazos Property Owners Association — 14 years
• Avondale Residential Property Owners Association — 12 years
• Glenmont Estates Property Owners Association — 12 years
• Walker Ranch Homeowners Association — 10 years
• Sunrise Pines Homeowners Association — 8 years
• Telfair Office Park Condominium Association — 6 years
• The Summit Homeowners Association — 6 years
• Villages of Tour 18 Homeowners Association — 4 years
• Raintree Woods Homeowners Association  — 1 year

Our goal has always been to create a positive, long-term relationship with all of our client communities.  We are very proud to be managing all of these communities.

Employee Anniversaries

Anniversaries are not only chance to celebrate the past, but also look forward to the future.

We love to celebrate special milestones with our employees.  Once employees reach five years and become stockholders, we recognize them each year on their anniversary month.

Read on for this month’s anniversaries. 

Stockholder Anniversaries

We are excited to celebrate and recognize two stockholders for their November anniversaries.

We extend our sincere appreciation to Diane Garcia of our Accounting Department on her eighth anniversary with the company. Diane has continuously exemplified professionalism, teamwork, and dedication to our mission. She is grateful to work alongside colleagues who inspire and motivate her daily. In her personal time, Diane enjoys traveling, listening to music, and spending meaningful moments with family and friends. She also loves hunting for hidden gems in thrift stores and yard sales.

Join us in celebrating Mitch Rowe, Maintenance Coordinator, for his six years of dedicated service in the company! Mitch takes pride in his work and finds fulfillment in contributing to the success of his team and community. Outside of work, he values spending quality time with his family and indulging in his love for reading during his free time.

Congratulations to our stockholders marking their anniversaries this November. Your dedication and trust have been instrumental to our success. Here’s to celebrating your achievements and exciting opportunities ahead!

One-Year Anniversaries

One Mile Down – We’ve reached a milestone together!

We are delighted to celebrate small wins, recognize big efforts and share inspiring updates from the people who keep us moving forward.

This month, we celebrate Andreah Campbell for reaching her first anniversary with us. Andreah works as a Maintenance Coordinator and has shown dedication, teamwork, and strong commitment to company values. She’s always proud to say that she works with such wonderful colleagues and is very pleased to build rapport with the vendors, board members, and the communities that she works with. Beyond work, Andreah loves her pets, who keep their house running while she’s out. She also enjoys spending time with her loved ones, reading, playing games, watching movies, and cooking.

Congratulations on your one-year milestone, Nora Twohy! As a Community Manager, Nora’s able to bring passion and purpose to her work. She takes pride in her strong organizational skills and ability to acclimate to the pace and expectations of the department. Outside of the office, Nora loves to spend time with her family. She also likes shopping, dancing, hanging out with friends, and traveling. Fun fact about her – she can swap heels for boots and hit the woods and shoot a buck.

Let’s keep the great energy going – one mile down, many more to go!

Associations in Practice

Our Associations in Practice Series is an offering of short videos with specific topics.  

The 89th Texas Legislative Session officially adjourned in June 2025. We’ve created a concise video overview highlighting the changes and explaining their implications to community associations. Click here to watch the full breakdown on YouTube. 

We have also started a series of essential seminars providing important basic insights.  Two recently added videos are now available in this series: Governing Documents - What You Need to Know and Certificates of Formation - What You Need to Know.

Super-Budget Concepts is a great introduction (or refresher) to our Super-Budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time!  If you are interested in one of our seminars, they are available on our YouTube channel.  The following seminars are now available:

• Board Member Orientation
• Practical Deed Restriction Management
• Understanding Collections and Financial Reports
• Meetings and Records - The Legal Requirements
• The Essentials of Architectural Control
• The Super-Budgeting Process
• Advanced Topics for Board Members

To watch any of the webcasts, simply click on the links above.

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share our eNews Monthly.  Each issue is loaded with great information! 

We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.