Professional Community Association Management Since 1984
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Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

June 2024
eNews Monthly
Volunteer Spotlight

Bobby Crim, Board President of Retablo Ranch Homeowners Association
by Nancy Bowling

Bobby Crim and his wife Amanda have owned their beautiful home in Retablo Ranch since 2014. He has been an active member of the community and has served on the Retablo Ranch Owners’ Association Board of Directors for the past three years.

As a consultant and local business owner of CrimSon Management, Bobby brings valuable experience, knowledge, and dedication to the community. 

Bobby spearheads several community activities, including the Annual Community BBQ.  Bobby is proactive in addressing preventative maintenance needs. He is committed to looking at the long-term needs of Retablo, forecasting future requirements, and setting up the community for ongoing success.

Texas Hill Country is his favorite place to live and play, and he enjoys fishing and playing guitar in his spare time.

Bobby loves the Retablo community and his neighbors and is honored to contribute to keeping Retablo Ranch one of the best-kept secrets in the Helotes Hills.

Thank you for your work, Bobby!

Celebrating 2024 Graduates

Congratulations to the Class of 2024! 

Every year, at least a few of our employees are celebrating this great milestone with their loved ones. We consider ourselves an extended family and are excited to be celebrating along with them!

We are very proud of the accomplishments of all of this year’s employee and extended family graduates and wish them all the best in fulfilling their future goals.

We look forward to seeing what the future will bring!


High School Graduates

Alex Oshman is one of C.I.A. Services’s very own Architectural Review Coordinators. Alex has delivered exceptional service to homeowners and has been a pleasure to work with since she started in February 2023. She is one of our company’s youngest employees but consistently demonstrates wisdom and resourcefulness that exceeds her years. We have been lucky to have her on our team.

Alex’s meticulous work ethic extends beyond delivering the best service possible to the communities she works with. She has distinguished herself in her studies, service work, and hobbies. In terms of academics, Alex recently graduated among the top 4% of students from Atascocita High School. Her stellar academic performance and community involvement allowed her admission into the National Honor and Spanish National Honor Societies, two service-based organizations that aim to champion well-rounded young adults. She also participated in the rigorous Advanced Placement Capstone program that centers around research, collaboration, writing, and presenting. On top of all this, Alex finds the time to be an avid concert-goer, talented musician, bookworm, movie connoisseur, and an excellent person.

The admissions staff of Trinity University seems to agree that Alex is phenomenal. Alex will attend the San Antonio school starting this fall as one of twenty Tower Scholars--a competitive, full-tuition scholarship. She intends to major in history and economics while completing the university’s pre-law program. We know that her path will not be for the faint of heart, but if anyone can do it, it’s Alex. We are beyond proud of her and cannot wait to see all she will accomplish! Go Tigers!


Emily Lihou, daughter of Laura Tate, Executive Vice President, has graduated from Atascocita High School!  She is well-known as the girl with the vibrant red hair and she has a dazzling smile to go along with it.

As a dedicated student who never shied away from a heavy academic load, Emily earned a spot in the National Honor Society. She successfully completed several advanced placement tests, which can be converted to college credits, and has already earned college credits in US history and precalculus by participating in the school’s dual credit program.  

Fine arts is a passion of Emily’s, specifically music and dance.  She played violin for the AHS orchestra throughout her high school career and was placed in the top tier group, Chamber Orchestra, by her sophomore year. She danced outside of school with Define Dance, eagerly taking on a heavy schedule of five classes a week plus dance competitions.     

In the fall, Emily will be attending Texas State University, seeking a major in Dance with a minor in Business Administration and potentially adding a second minor in Psychology.

Congratulations Emily!


Cody is the youngest son of our Vice President and Director of Technology, Angela Douglas. He graduated with honors from Fern Creek High School (go Tigers!). 

Like his mom, Cody enjoys technology and computers. He spent his high school days in the computer lab and tinkered with his own computers at home.

We are thrilled to see Cody embark on his next chapter at the University of Louisville, where he will pursue his passion for software engineering at U of L’s J.B. Speed School of Engineering.

His future is filled with promise and we are excited to see him thrive!


Congratulations to Steven Soto, son of Community Manager Jessica Soto, for graduating from Spring High School!

Steven, AKA "Bubba," has overcome numerous challenges on his path to graduation. As a parent, witnessing his growth and resilience has been nothing short of inspiring. Despite the hurdles he faced, Steven approached each day with unwavering determination and a smile that could light up a room. He has a remarkable ability to connect with people and brighten their day with his infectious laughter and warm hugs.

Steven has been an active participant in various school activities. He was an integral part of the ROTC program, where he demonstrated dedication and discipline. Physical Education provided him with an outlet for his boundless energy, while the Culinary program allowed him to unleash his creativity in the kitchen.

Beyond his involvement in school activities, Steven has been a proud participant in the school district’s Special Olympics since he was three years old. His enthusiasm, sportsmanship, and unwavering determination have made him a beloved member of the Special Olympics community.

Congratulations, Bubba, on this incredible milestone. Your graduation is not just a testament to your academic achievements, but also to the love, determination, and sheer grit that define who you are. We cannot wait to see where your journey takes you next.


Moving to the Next Campus

Julian Reyes, son of Deniece Reyes, a Vice President and Houston Community Manager, graduated from 5th grade at McFee Elementary.

Due to COVID, Julian didn’t have the traditional elementary school experience and was virtual the first 2 years of elementary. Virtual learning didn’t stop Julian from being a “character in the classroom” or a “chatterbox” as he was often told to sit still or stop using the chat feature.

Julian loves reading & science, music, gaming, and acting. When he grows up, he wants to be a scientist or “something like what you do, Mom”.


Kindergarten Graduates

Rhett Michael Clines, Grandson of Annette McConnell, Corporate Accounting Manager, has graduated Kindergarten this year! Rhett is one of those kids who knows no stranger. He’ll go up to anyone, stick out his hand and say “Hi, how are you, my name is Rhett, what’s yours?” He’ll even introduce all the people he is with.  It surprises others every time.  He loves all large construction equipment, especially excavators.  He also loves Transformers – Optimus Prime is his favorite.  Annette, his Mimi, thinks he’ll end up as an engineer since he already enjoys learning how everything works – down to the steering wheel moving the wheels on the car. He often says, “Mimi – that is so cool!”

Congratulations on your achievement Rhett! We all look forward to seeing you grow. You are kind, polite, loving, and affectionate, yet tough. We love you!


Charles Lee Sales, AKA Charley, just completed kindergarten at Hill Country Elementary! Charley is the son of Tiffany Sales, Client Accounting Manager, out of the Bandera office, and her husband Clifton.

Charley is 6 years old and loves his cars - specifically Lamborghinis, Bugattis, and McLarens. He also loves his toys, which mostly consist of cars, trucks, and trailers. Riding his four wheeler is his favorite. He is always happy and loves to play with his friends. 

Congratulations, Charley!

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. However, we are always eager to share!

Here are the most recent selections:

  • June Valley Lodge Property Owners Association Houston
  • May Grand Vista Community Association Houston
  • April Southwinds Residential Association Houston
  • February The Mesas and Ridge at Canyon Springs Homeowners Association San Antonio
  • January Riverpark on the Brazos Property Owners Association Houston

To see the full story on these communities and all past winners, visit the Community Spotlight page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in June.

  • Highland Meadow Homeowners Association – 30 years
  • Copper Creek Civil Improvement Association – 27 years
  • Park at Hollister Homeowners Association – 7 years

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner

Stockholder Anniversaries

We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees who have reached their first anniversary with our company. Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.

Congratulations to Patrick Sheffield for his 16th anniversary at C.I.A. Services! Patrick is a Maintenance Coordinator. He does a great job assisting several communities by overseeing maintenance projects and contracts. He is an early bird and is always one of the first ones to login. In his spare time, Patrick enjoys woodwork.

Annette McConnell is celebrating her 16-year anniversary this month! Annette is the Corporate Accounting Manager and has worked for us since the Bandera Accounting branch opened.  When not at work, Annette enjoys playing card games, and trivia, and spending time with family and friends.

Valerie Lehr will be celebrating her 12th year at C.I.A. Services! Valerie is a Community Manager and the Office Manager of the North Houston office. She manages several communities while making sure our office runs smoothly every day.  Valerie loves the beach and will get away as often as she can on a cruise to just about anywhere.

Congratulations to Anderson Campbell for his 7-year anniversary this month! Anderson is a Maintenance Coordinator and does a fabulous job! He is always willing to lend a helping hand. Anderson loves listening to old-school music and can usually name every song on the radio.  He also enjoys weekend projects around the house and spending time with his family.

Kaelon Ervin is our newest stockholder! Kaelon is both a Home Improvement Request Coordinator and an Onsite Assistant in Artavia. He has an upbeat demeanor and will make anyone laugh. While working part-time, he also attends the University of Houston and is working towards a degree in Mechanical Engineering.


One Year Anniversaries

We also have some one year anniversaries to celebrate!

Congratulations to Faith Padgett, Community Specialist! Faith is one of the friendly voices you hear when you call our office. She brightens up any room she is in! Outside of work, Faith enjoys reading, trying out new recipes, and spending time with friends and family. She has one dog at home, a chi-weenie named Chico. Faith recently got engaged to her fiance, Seth!

Maggie Miksch, Office Specialist, has worked with us during school breaks over the last five years, however, she officially started working with us part-time last summer. She currently attends Lee College and plans to transfer to the University of Houston to obtain her BS in Business Management. Maggie is a clothes connoisseur and loves a good bargain - not a week goes by without a new package arriving at the door. Maggie loves hanging out with her family and friends, shopping, fishing and hunting with her Beau, and being adventurous.  

Congratulations and thank you to all of these lovely employees!

Seminar Series

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice

Our Associations in Practice Series is an offering of short videos with specific topics.  

The 2023 session of the Texas legislature had some impact on property owners’ associations.  The short 17-minute video, Texas 88th Legislative Session, provides a concise review of what passed and what didn’t, and what’s next for POAs based on the Session.

Although the 88th Legislative Session came to a close on May 29th, an extraordinary event unfolded when Governor Abbott opted to veto several bills, including one that had a direct impact on POAs. In light of this development, our Texas Legislative Session Update video, a follow-up to the above, provides crucial insights and an in-depth update regarding this situation.

Also available is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-Budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 

In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Find Us on Social Media

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.