Professional Community Association Management Since 1984
customercare@ciaservices.com
Houston 713-981-9000
San Antonio 210-490-0000
Home > About Us > Leadership Team

 

One of the keys to our long-term success is having good employees organized in a way that they can be effective. We are proud of our dedicated staff of more than 100 full and part time employees. We have created an organization that allows us to provide a personal approach while handling hundreds of details in the day-to-day business for our clients.

Our employees approach their careers as if they own the company - and they do. Our senior employees become stockholders in the company and today, we have over 40 stockholders.

From the viewpoint of our communities, the staff directly assigned to each community includes a Community Manager, an Administrative Assistant, a Maintenance Coordinator and a Compliance Inspector. In addition, our offices include a full range of support staff including customer service specialists, accounting staff, publications coordinators, special events coordinators, office clerks and receptionists.

Client View of C.I.A. Services

Click to enlargeServices Chart

Board of Directors
 
Ralph Troiano
Ralph Troiano
Founder
Chairman of the Board
Chief Software Architect
Director of Management Services
Community Manager
Shareholder
San Antonio Regional Office
Tina Jameson
Tina Jameson
Founder
Chief Financial Officer
Executive Vice President
Senior Manager
Shareholder
San Antonio Regional Office
Renea Miksch
Renea Miksch - LSM, PCAM
President
Chief Executive Officer
Director of Marketing
Community Manager
Shareholder
Houston Regional Office
Laura Tate
Laura Tate - CMCA, AMS, PCAM
Executive Vice President
Director of Financial Services
General Manager
Shareholder
Houston Regional Office
Deniece Reyes
Deniece Reyes - CMCA, AMS
Vice President
Director of Human Resources
Director of Field Operations
Community Manager
Shareholder
Houston Regional Office
Brandi Brack
Brandi Brack - CMCA
Vice President
Community Manager
Shareholder
San Antonio Regional Office
Angela Douglas
Angela Douglas - CMCA, AMS
Vice President
Director of Technology
Vice President - Director of Technology
Shareholder
Houston Regional Office
Community Managers
Our Community Managers are the main interface with the Board of Directors. They are responsible for ensuring the needs of the community are met. Managers generally attend all community meetings and direct the work flow for our clients within our office. They are one of the main sources for guidance and expertise. Our qualified Managers are vital to the successful operation of our clients.
Ralph Troiano
Ralph Troiano
Founder
Chairman of the Board
Chief Software Architect
Director of Management Services
Community Manager
Shareholder
San Antonio Regional Office
Renea Miksch
Renea Miksch - LSM, PCAM
President
Chief Executive Officer
Director of Marketing
Community Manager
Shareholder
Houston Regional Office
Laura Tate
Laura Tate - CMCA, AMS, PCAM
Executive Vice President
Director of Financial Services
General Manager
Shareholder
Houston Regional Office
Deniece Reyes
Deniece Reyes - CMCA, AMS
Vice President
Director of Human Resources
Director of Field Operations
Community Manager
Shareholder
Houston Regional Office
Brandi Brack
Brandi Brack - CMCA
Vice President
Community Manager
Shareholder
San Antonio Regional Office
Sabrina Padgett
Sabrina Padgett - CMCA, AMS
Branch Manager
Community Manager
Houston Regional Office
Keli Ozuna
Keli Ozuna
Community Manager
San Antonio Regional Office
Jessica Soto
Jessica Soto
Office Manager
Community Manager
Shareholder
Houston Regional Office
Adam Bruce
Adam Bruce - CMCA, AMS
Community Manager
Houston Regional Office
Valerie Flinn
Valerie Flinn
Community Manager
Shareholder
San Antonio Regional Office
Alexandria Bakeman
Alexandria Bakeman
Community Manager
Houston Regional Office
Cassidy McNeal
Cassidy McNeal
Community Manager
Houston Regional Office
Jennifer Gonzalez
Jennifer Gonzalez
Community Manager
Houston Regional Office
Todd Miksch
Todd Miksch - CMCA, AMS
Community Manager
Houston Regional Office
Tera Rond
Tera Rond
Community Manager
San Antonio Regional Office
Maintenance Coordinators
Our Maintenance Coordinators are here to handle facility issues and ensure they are well maintained. They are the principal contact with service providers and perform routine inspections of the community facilities to ensure contract requirements are being met. Maintenance Coordinators execute the bid process for facility work, both with long-term contracts and one-time work orders.
Dawna  Woods
Dawna Woods
Maintenance Coordinator
Shareholder
Houston Regional Office
Anderson Campbell
Anderson Campbell
Maintenance Coordinator
Shareholder
Houston Regional Office
Neal Lehr
Neal Lehr
Maintenance Coordinator
Houston Regional Office
Charles Driskell
Charles Driskell
Maintenance Coordinator
Shareholder
San Antonio Regional Office
Mitchell Rowe
Mitchell Rowe
Maintenance Coordinator
Houston Regional Office
Stephanie Meyer
Stephanie Meyer
Maintenance Coordinator
San Antonio Regional Office
Eric Somers
Eric Somers
Maintenance Coordinator
Houston Regional Office
Patrick Sheffield
Patrick Sheffield
Maintenance Coordinator
Shareholder
Houston Regional Office
Robert Pampell
Robert Pampell
Maintenance Coordinator
Shareholder
Houston Regional Office
Evan Ducote
Evan Ducote
Maintenance Coordinator
Shareholder
Houston Regional Office
In Memory

Tony Victorino
Tony Victorino - 1942 - 2014
Founder

Kim Moore
Kim Moore - 1970 - 2024
Executive Vice President