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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

November 2015
eNews Monthly
Hockey Night 2016

Are You Ready for Some Hockey?

Everything is new for the San Antonio Rampage this season.  The team’s NHL affiliation has changed from the Florida Panthers to the Colorado Avalanche.  Players and staff from Colorado’s affiliate last year, the Lake Erie Monsters (Cleveland, Ohio) have moved to San Antonio.  Several other northeastern teams have relocated to California to be closer to their NHL parents clubs.  With those changes the American Hockey League has created a new Pacific Division.  And the AT&T Center has been renovated, too!

With the AHL changes, the San Antonio Rampage and the Texas Stars are now part of the Pacific Division (since Texas and California are apparently so close).  With the changes we’ll be seeing a number of former northeastern and Canadian teams that play an up-tempo, physical game.  Here’s what our division looks like:

  • Bakersfield Condors (Edmonton Oilers)
  • Ontario Reign (Los Angeles Kings)
  • San Antonio Rampage (Colorado Avalanche)
  • San Diego Gulls (Anaheim Ducks)
  • San Jose Barracuda (San Jose Sharks)
  • Stockton Heat (Calgary Flames)
  • Texas Stars (Dallas Stars)

The Rampage has had an impressive start to the season.  After opening with a close overtime loss to their familiar rival, the Texas Stars, they have been on a roll with 5 straight wins.  Their 5-0-1-0 records is the best start in the franchise’s 12 year history (wins, losses, overtime losses and shootout losses).   So many players are doing well, it is hard to tell who are going to be the standouts and most exciting players this season.  That’s a nice problem to have.

Our 8th Hockey Night with the San Antonio Rampage will be held on Saturday, January 23rd when they battle the Bakersfield Condors.  Each year, we invite our community volunteers, employees, families and friends to join us for a fun-filled evening watching a great sport.  If you’ve not seen a live game, it’s a real treat.  Invitations will be mailed the first week in January.

Click below to see photos of the fun from the last seven years.

2015     2014     2013     2012     2011     2010     2009

2016 Annual Assessments

It Is That Time of Year Again!
by Megan Bennett, Community Specialist

What time of year is it?  It’s assessment season!  During this time, C.I.A. Services mails out over 60,000 statements to all of the members in the communities we manage.  

For some communities, the process began as early as July with the budget preparation work. Since then, we’ve all been busy working on the budget drafts, finalizing those numbers with the board members, creating assessment letters to accompany the statements and finally, printing and mailing the statements.

For most associations, the assessment fees are due by January 1, 2015 and will be considered delinquent after January 31st. Some communities elect to provide monthly payment options to help break down the total balance prior to the January 31st deadline. Payment arrangements are offered when appropriate to avoid late fee penalties after the assessments become delinquent.

We also provide the option for owners to make online payments! The "e-Check” option allows owners to pay online without being assessed the $10 convenience fee required by the Association’s bank when using a credit/debit card.

There are a number of employees that are involved in this process. We are proud of every member on our team as we reach the conclusion for this year!

Community Spotlight

Community Association of the Highlands

We are proud of every one of our communities so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • November - Community Association of the Highlands - Southwest Office - Candace Look
  • October - Cedar Springs - San Antonio Office - Tina Jameson
  • September - Eldridge Park Village - Southwest Office - Susan Bratton
  • August - Cinco Ranch Residential Association II - North Office - Laura Tate
  • July - Cypresswood Green Property Owners Association - North Office - Brenda Ellington
  • June - Fairway Pointe Community Association - Southwest Office - Libby Hodges
  • May - Eilan Condominium Association, Inc. - San Antonio Office - Ralph Troiano
  • April - Summerwood Community Association - North Office - Jennifer Northington
  • March - Diamond Ridge Property Owners Association - San Antonio Office - Rosie Saenz
  • February - Riverwalk Propery Owners Association - North Office - Linda Morris
  • January - The Lakefront Association - Southwest Office - Gina Victor

To see the full story on these communities and to see the past winners, visit the Community of the Month page on our site.

New Communities

Walker Ranch Homeowners Association

We are pleased to announce our newest community, the Walker Ranch Homeowners Association.  Walker Ranch is a 139 home gated community on Blanco Road near Bitters.  They will be managed out of our San Antonio Office.

Welcome Walker Ranch, we are so happy to have you!

Community Anniversaries

November Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in November.

  • Heather Ridge Homeowners Association — 24 years
  • Lochshire Maintenance Fund — 22 years
  • Atascocita West Community Improvement Association— 18 years
  • Community Association of The Highlands — 18 years
  • Pine Brook Community Association - 15 years
  • Plantation at Woodforest Community Association — 15 years
  • Oak Park Ridge Homeowners Association — 12 years
  • The Stable Gate Homeowners Association — 11 years
  • Heron Nest Owners Association — 8 years
  • Bridlewood Estates Property Owners Association —  5 years
  • Dancing Bear Property Owners Association  5 years
  • Riverpark on the Brazos - 4 years
  • Avondale Residential Property Owners Association - 2 years
  • Cypress Forest Lakes Community Association - 2 years
  • Glenmont Estates Property Owners Association - 2 years
  • Lakes at Edgewater Estates Homeowners Association - 2 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner


Congratulations to Ed Barnett on 16 years of service.  Ed is a Maintenance Coordinator in our Southwest Office.

Gina Victor, a Community Manager in our Southwest Office is celebrating 8 years with us.  Congrats Gina!

Also celebrating 8 years of service with our North Office is Mary Casas.  Mary is also a Maintenance Coordinator.

Congrats also to Roxanne Bailey on 6 years of service.  Roxanne is a dedicated Activities Coordinator in the Summerwood Community.

Last but certainly not least, Melany Caroll-Fraga is celebrating 1 year with the company.  Melany is an Accounting Staff member in our Bandera Office.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.