Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

May 2015
eNews Monthly
Volunteer Spotlight

Stonefield - Robert (Bob) Hoeppner
by Tina Jameson

Robert (Bob) Hoeppner is currently the Secretary/Treasurer for Stonefield Association in San Antonio. He puts together the Easter Event, runs the Movie Night at the Pool, chairs the Park Committee, is in charge of a large renovation to the community park building, and spends countless hours working in the park on projects, saving the Association quite a bit of money.

His recent projects include replacing the basketball court surface, installing a French drain system inside the pool area, relocating the video camera inside the park area, pressure washing all the concrete surfaces and coordinating the installation of a new light pole in the parking lot.

He is the Community Website Administrator for the community, and adds articles of interest on the community’s pages on to keep the content fresh.

I haven’t seen anything yet that Bob will not take on. If you are thinking this gentleman must be retired, think again, he has a full time career and family. You could not ask for a better ambassador and tireless advocate for Stonefield than Bob Hoeppner.

Community Highlight

Can You Say Lymphangioleiomyomatosis?
by Jennifer Northington

Lymphangioleiomyomatosis, more commonly called LAM, is a rare lung disease affecting women across the globe including Summerwood board member and resident, Kathi Hawn.  To raise funds and awareness for LAM, the Summerwood community proudly hosted a 5k walk/run to help raise funds for The LAM Foundation.  The LAM Foundation is the driving force behind the search for effective treatments, and ultimately, a cure for LAM. The Foundation has also become the education and support network for women affected by LAM, and a trusted resource for health care professionals and scientists.  

Kathi’s employer, Newland Communities, was the developer in Summerwood and approached the community with the idea for the event.  A great team at Newland Communities took care of all of the planning and did an amazing job in making sure the event was a great success.  On March 21st, on a very wet day, more than 200 people braved the rain to walk around beautiful Lake Anne and Lake Meredith to show their support. 

The event included fun for all ages with stickers, temporary tattoos, and coloring pages for children and adults had the chance to win wonderful prizes donated by local businesses in the raffle.  The music flowed and silly photos were taken as the community came together over breakfast from Chick – Fil – A. 

By the end of the day, more than $38,000 was raised for The LAM Foundation.  What a great way to show support for a community volunteer!  For more information on LAM please visit

Manager Designations

Association Management Specialist

We are proud to announce that Megan Lamb, of our Bandera Office, has recently earned her AMS designation.  The AMS (Associaiton Management Specialist) designation is the second level in the career track for community association managers developed by Community Associaitons Institue.

The AMS designation demonstrates a higher level of commitment to the community association industry and requires two years experience in multiple aspects of association management.  In order to qualify for an AMS, managers are required to earn the CMCA designation, and take at least two (2) approved continuing education classes on various association related topics.  

Join us in congraulating Megan on acheiving her latest professional goal!


Certified Manager of Community Associations

Community Manager Kimberly Cowart of our North Houston office has recently earned the Certified Managers of Community Associations (CMCA®) designation by the Community Association Managers International Certification Board (CAMICB).

The board administers the CMCA examination, a rigorous test that measures knowledge of community management best practices. Kimberly joins more than 11,000 CMCAs worldwide who have demonstrated the skills essential for managing homeowner associations.

The CMCA is accredited by the National Commission for Certifying Agencies (NCCA) and complies with the NCCA’s stringent international standards for a professional certification program.

CAMICB is an independent board that sets the standards for community association managers worldwide. It is the first and only organization created solely to certify community association managers and enhance the professional practice of community association management.

Kimberly is proud to join the list of CMCAs working diligently for our company and our clients. Congratulations!

For more information, visit

Amenity Devices Online

At C.I.A. Services, we make it easy for residents to get their amenity devices. Residents can submit their requests for all amenity access devices on our website.  Any special instructions, such as photos for passes, deposit payments, or device fees will be given during the registration process.   Once submitted online, the information is immediately sent electronically to the appropriate personnel and the device will be prepared for pick up or mail.  If payment is required, the device is released upon payment.  Residents can apply for most devices online including the following:

  • Gate remotes
  • Electronic fobs/cards
  • Tennis court keys
  • Pool passes/tags/wristbands

Now that pool season is upon us, this is a great option for residents needing their pool passes.  Online convenience just a click away!

Seminar Series

Our 2015 schedule for the C.I.A. Services Seminar Series is now available!  We will again present seven classroom seminars and one webinar throughout the year - each at multiple locations with a total of 28 training sessions.  Click here to read the seminar descriptions and see the schedlue.  

Our core group of seminars will be back. Each seminar concentrates on the practical aspects of the topic and provides board members with background knowledge to help them in their decision making. We consistently receive positive feedback on the content and presentation.

  • Board Member Orientation
  • Advanced Topics for Board Members
  • Meeting & Records - The Legal Requirements
  • Understanding Collections & Financial Reports
  • The Super Budgeting Process
  • Practical Deed Restriction Management
  • Essentials of Architectural Control
  • Community Website Administrator

Each two-hour seminar begins at 6:00 pm and we provide deli sandwiches in case you come straight from work.  You’ll leave with a wealth of practical information and a notebook for future reference.  You can attend our one-hour webinar right from home! 


Practical Deed Restriction Management

Deed restriction management is one of the most difficult tasks handled by homeowners associations because it involves subjective decisions, homeowner’s property and emotions. This seminar covers the steps in deed restriction management and how a process can contain “intelligence” and common sense. We discuss the relation between deed restrictions and architectural control and give you examples of well crafted guidelines. We’ll provide the best approaches for handling the toughest problems. Practical deed restriction management requires clear communications and reasonable requirements.

Space is limited and advance registration is required. To register, please send an email to

05/19/15 – Tuesday

6 – 8 pm

San Antonio

05/21/15 – Thursday

6 – 8 pm

Southwest Houston

05/26/15 – Tuesday

6 – 8 pm




Community Website Administrator Training Webinar

This is the required training course for certification as a Community Website Administrator (CWSA) on the C.I.A Services web site ( As a CWSA you’ll be able to maintain the pages for your community. You’ll be able to create news and events, update key personnel, add community information, display photos, conduct surveys and much more. Being a website administrator is very easy on and you can do it from anywhere you have an Internet connection. All CWSA training is done by webinar in the comfort of your home.

Space is limited and advance registration is required.  To register, please send an email to

06/29/15 – Monday

6 – 7 pm



Community Spotlight

Eilan Condominium Association, Inc.

We are proud of every one of our communities so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • May - Eilan Condominium Association, Inc. - Bandera Office - Ralph Troiano
  • April - Summerwood Community Association - North Office - Laura Tate
  • March - Diamond Ridge Property Owners Association - Bandera Office - Megan Lamb
  • February - Riverwalk Propery Owners Association - North Office - Linda Morris
  • January - The Lakefront Association - Southwest Office - Gina Victor
  • December - The Lakes at Edgewater Estates Homeowners Association - Southwest Office - Nicole Toland


To see the full story on these communities and to see the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in May.

  • Bay Pointe Community Association — 16 years
  • Crystal Lake Property Owners Association — 15 years
  • Cinco Ranch Residential Association II— 7 years
  • Cinco Ranch Commercial Association II— 7 years
  • Cinco Ranch Southwest Community Council — 7 years
  • Cypresswood Green Property Owners Association — 6 years
  • Atascocita Timbers Homeowners Association — 3 years
  • Bandera Falls Property Owners Association — 3 years
Employee Corner


  • Congratulations to Renea Miksch, an Executive Vice President, stockholder, Branch Manager and Community Manager at our North Office, on her 30th anniversary with C.I.A. Services.
  • Congratulations to Laura Tate, an Executive Vice President, stockholder and Community Manager at our North Office, on her 22nd anniversary with C.I.A. Services.
  • Congratulations to Margie De La Cruz, a stockholder at our Southwest Office that provides a variety of administrative support, on her 15th anniversary with C.I.A. Services.
  • Congratulations also goes to Danyelle Wall on her 1 year anniversary.  Danyelle is an Administrative Assistant in our North Office.
Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.