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C.I.A Services, Inc.
Systems. Structure. Stewards.
Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

December 2014
eNews Monthly
Promotion Announcement

Newest Community Manager

We are very pleased to announce the promotion of Frances McIntyre to the position of Community Manager.  

Frances joined C.I.A. Services as an Administrative Assistant in 2005 and has worked with numerous communities over the years.  She has shown an excellent record for client relations and problem resolutions.  It is these and other skills that Frances will bring to her new role.  

We value all of our employees and are especially pleased to watch them meet the challenges and grow.  Join us in congratulating Frances on this exciting advancements and recognizing her growth within the company.  

Fun Times

Are You Ready for Some Hockey?

Our 7th Hockey Night with the San Antonio Rampage will be held on Saturday, January 17th when they battle the Rochester Americans.  Each year, we invite our community volunteers, employees, families and friends to join us for a fun-filled evening watching a great sport.  If you’ve not seen a live game, it’s a real treat.

The San Antonio Rampage season began with a 3 to 2 win against the Iowa Wild for their home opener on October 10th.  It’s been a great season so far and we are looking forward to our fun night!

Click below to see photos of the fun from the last six years.

2014    2013    2012     2011     2010     2009 

Website Highlights

Online Payments Available

Our website contains a nice interface for online payments. Online payments are handled by Mutual of Omaha Bank through their secure website. Buttons to make payments are located at the bottom of every page and throughout our website. When you click a payment button, you’ll see a page describing your payment options. When you are ready to make a payment, we’ll transfer you to the Mutual of Omaha site. Nothing you enter on the Mutual of Omaha site is visible or available to C.I.A. Services or to your association.

The online payment page has a clean user interface and that is easy to use. You can make a payment by credit card or electronic check. With an electronic check, you simply use the routing information from one of your paper checks. The funds are then pulled from your checking account without you having to write and mail the check. Mutual of Omaha Bank charges a fee for processing credit card payments but electronic checks are free! Features include:

  • Ability to schedule payments on a monthly, quarterly or annual basis.
  • Ability to manage payments and property information through a personal homeowner profile.
  • Access to transactions for up to 13 months when you create a user profile.
  • Real time credit card payments (subject to processing fees).

The ability to schedule payments is a really nice feature.  If you create a personal account, you can see your transactions and make future payments with less effort. With an account, you can also schedule payments. So, for example, if you want to take advantage of our multi-payment options (Nov, Dec and Jan payments), you can schedule three eCheck payments in one session by specifying the dates and amounts. Or if you have monthly assessments, you can set those up. At any time, you can change the schedule since you have full control over your payments.

Seminar Series

The C.I.A. Services Seminar Series is a great resource for community volunteers, both new and those that have been at it for a while.  We are pleased to present seven seminars throughout the year.  Each seminar is presented at each of our office locations at least once per year.

Click here to read the seminar descriptions.  The 2015 schedule will soon be available.  We will have our great lineup once again:

  • Board Member Orientation
  • Advanced Topics for Board Members
  • Meeting & Records - The Legal Requirements
  • Community Website Administrator
  • Understanding Collections & Financial Reports
  • The Super Budgeting Process
  • Practical Deed Restriction Management
  • Essentials of Architectural Control

Each two-hour seminar begins at 6:00 pm and we provide a light dinner in case you come straight from work.  You’ll leave with a wealth of practical information and a notebook for future reference.


Community Website Administrator Training

This is the required training course for certification as a Community Website Administrator (CWSA) on the C.I.A Services web site (

As a CWSA you’ll be able to maintain the pages for your community. You’ll be able to create news and events, update key personnel, add community information, display photos, conduct surveys and much more.

Being a website administrator is very easy with and you can take the training anywhere you have an Internet connection. All CWSA training is done by webinar in the comfort of your home.

1/13/15 - Tuesday
6 - 7 pm
Space Available!
Community of the Month

The Lakes at Edgewater Estates Homeowners Association

We are proud of every one of our communities so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • December - The Lakes at Edgewater Estates Homeowners Association - Southwest Office - Nicole Toland
  • November - Kenswick Trace Homeowners Association - North Office -Jennifer Northington
  • October - Fairfax Village Homeowners Association
    North Office - Sandy Castro
  • September - Belleau Wood Civic Club
    North Office - Colline Chavera
  • August - Eastpoint Subdivision Homeowners Association
    North Office - Kim Cowart
  • July - Cinco Ranch Commercial Association II
    Southwest Office - Candace Look
  • June - Atascocita Trails Homeowners Association
    North Office - Linda Morris

To see the full story on these communities and to see the past winners, visit the Community of the Month page on our web site.

New Communities

Welcome West Bend Community Improvement Association

We are pleased to announce West Bend Community Improvement Association has joined our family of professionally managed communities.  West Bend is a small community nestled in the west side of Houston right in the corner of Beltway 8 and Westpark Tollway.  They will be serviced out of our Southwest Office. 

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in December.

  • Lincoln Green Estates Community Improvement Assn— 21 years
  • Quail Green South Community Association— 10 years
  • The Lakefront Association — 6 years
  • Lakeland Community Association — 2 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner


Dawna Woods is a Maintenance Coordiator at our North Office and is celebrating 18 years. She is also very instrumental in coordinating internal office projects that have hundreds of details. 

Libby Hodges has been a Community Manger in our Southwest office for 9 years.  She is responsible for one of our largest communities. 

Kim Cowart, Alicia Adams and Emily Garza celebrate their one year anniversary with us.  Kim is a Community Manager in our North Office.  Alicia is an Administrative Assistant in our North Office.  Emily has served as the receptionist in our North Office and recently accepted a transfer to the SouthWest Office as part of the staff support team. 

Congratulations ladies! We look forward to many more years with you!!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.