Veterans Day
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With the month of November comes an important nationwide milestone to pay tribute to the brave men and women who protect our country’s freedoms. Veterans Day falls annually on November 11th and honors all military veterans who have served our nation. For the November edition of the eNews, our team at C.I.A. Services finds it important to highlight the courage, sacrifice, and devotion of the veterans who fight for our rights. As we reflect on the service of our veterans, we are reminded of the value in expressing our gratitude and support for those who have valiantly worn our nation’s uniform.
The men and women who serve in the U.S. Armed Forces come from all walks of life. They are parents; they are children. They are brothers and sisters. They are spouses. They are friends, neighbors, colleagues. They are everyday people who have done the extraordinary. At C.I.A. Services, we are fortunate to have many members of our team who have answered this selfless call to serve. We would like to take this opportunity to recognize and thank our C.I.A. Services family members for their service.
Thank you for your dedication, sacrifice, and commitment to our country. We are proud to have you as part of our team!
Leticia “Letty” Burchard, Access Technician and Maintenance Coordinator, served in the United States Coast Guard from 1980 to 1984. Following boot camp in New Jersey, she was stationed in Long Island, New York. Often described as the “police on the water,” the Coast Guard played an important role in inspecting vessels and identifying illegal cargo. Letty monitored radio communications, assisted boaters, responded to accidents, and helped investigate suspicious items and incidents in the water alongside her crew.
Charles Driskell, Maintenance Coordinator, joined the United States Coast Guard in 1983, where he began training as a Storekeeper (E-1). Although medical issues ultimately prevented him from continuing his military training, we appreciate his willingness to serve and his commitment to answering the call to duty.
Keli Ozuna, Community Manager, joined the United States Navy in 2011. She completed boot camp and A School in Great Lakes, Illinois. During this time, she developed engineering, firefighting, and electrical skills needed to become a Gas Turbine Systems Technician (Electrical). She was subsequently stationed aboard the USS Pinckney, where she deployed to the U.S. 5th and 7th Fleet Areas of Operations in direct support of Operation Enduring Freedom. Following her sea duty, Keli was stationed at Naval Medical Center San Diego. Here she received the Navy and Marine Corps Achievement Medal to celebrate the superior performance of her duties and her life-saving efforts. After nearly eight years of honorable service, Keli was medically retired from the Navy.
Patrick Sheffield, Maintenance Coordinator, enlisted in the United States Army as an Infantryman in June 1980 at just 17 years old. He served until October 1983, specializing in small-arms combat training across a variety of weather conditions and terrain. Patrick was assigned to Georgia for his basic training and his first duty station: he trained at Fort Benning and was assigned to Fort Stewart. In his military career, he ultimately earned the rank of Private First Class through his meticulous and selfless efforts. He trained in challenging environments, including Alaska and the Florida Everglades, and conducted countless nights of field exercises in the Georgia woods.
Eric Somers, Maintenance Coordinator, served in the United States Navy for eight years after enlisting in 2006. During his service, he worked as a Navy Diver, and he specialized in Diving and Salvage Warfare as well as Expeditionary Combat. His overseas assignments included Fujairah and Kuwait, where he worked alongside Explosive Ordnance Disposal (EOD) teams conducting Anti-Terrorism Force Protection dives. Throughout his enlistment, Eric accumulated more than 500 hours of incident-free dive time and earned multiple medals and awards in recognition of his brave, meticulous service efforts.
To Letty, Charles, Keli, Patrick, Eric, and all veterans who have served our country, thank you for your service! We are grateful for the opportunity to work alongside you and recognize the dedication and experiences you bring to our C.I.A. Services family.
New Communities
Please help us welcome the newest community joining us!
- Deer Park Meadows East Community Association - 11/01/26
We are so excited about this new partnership and look forward to a long and successful relationship!
Community Spotlight
We are proud of every one of our communities, so it’s always hard to find just one to spotlight. However, we are always eager to share!
Here are the most recent selections:
- November Mulberry Farms Residential Association Houston
- October Hidden Springs Homeowners Association San Antonio
- September Westover Valley Homeowners Association San Antonio
- August Traces Section II Community Improvement Association Houston
- July Kendall Pointe Homeowners Association San Antonio
To see the full story on these communities and more, visit the Community Spotlight page on our site.
Community Anniversaries
Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in November.
- Heather Ridge Homeowners Association — 35 years
- Lochshire Maintenance Fund — 33 years
- Oak Park Ridge Homeowners Association — 23 years
- The Stable Gate Homeowners Association — 22 years
- Heron Nest Owners Association — 19 years
- Dancing Bear Property Owners Association — 16 years
- Riverpark on the Brazos Property Owners Association — 15 years
- Avondale Residential Property Owners Association — 13 years
- Cypress Forest Lakes Community Association — 13 years
- Glenmont Estates Property Owners Association — 13 years
- Walker Ranch Homeowners Association — 11 years
- Sunrise Pines Homeowners Association — 9 years
- Telfair Office Park Condominium Association — 7 years
- The Summit Homeowners Association — 7 years
- Villages of Tour 18 Homeowners Association — 5 years
- ARTAVIA Central Village Homeowners Association — 3 years
- Raintree Woods Homeowners Association — 2 years
Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities.
Employee Corner
Employee Anniversaries
We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees who have reached their first anniversary with our company. Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.
Read on for this month’s company anniversaries.
Seven years of dedication and dependable service! We’re proud to recognize Mitch Rowe, Maintenance Coordinator, for his valuable contributions and collaborative approach to help keep daily operations running smoothly, and his continued commitment to supporting our communities.
Something He’s Proud of:
- Mitch takes pride in seeing his communities thrive and in maintaining open, effective communication with the Community Managers. For him, strong partnerships and well-supported communities are meaningful signs of progress and success.
Life Beyond the Office:
- Mitch enjoys reading and staying connected with family and friends, making time for meaningful conversations and lasting relationships.
- He values opportunities to visit with loved ones and catch up, whether through relaxed gatherings or simple moments together.
Fun Facts:
- Mitch enjoys cooking and exploring the outdoors, giving him opportunities to try new things and appreciate time away from his daily routine.
- He also enjoys teaching and coaching, sharing his knowledge and helping others to learn, grow, and build confidence.
Happy Ninth Work Anniversary, Diane Garcia, Check Disbursement Team Member – Lead!
Throughout her tenure, Diane has been a valued member of the team, bringing adaptability and a thoughtful approach to work. Her continued efforts have contributed to a collaborative work environment and helped move shared goals forward.
Something She’s Proud of:
- Diane finds fulfillment in the work she does and feels truly fortunate to be surrounded by an amazing team.
- Her appreciation for her colleagues reflects the value she places on teamwork, connection, and shared success.
Life Beyond the Office:
- Diane enjoys spending quality time with her family and making meaningful memories with people closest to her.
- She loves listening to music and attending concerts, where she can enjoy the energy of live performances.
- Travelling to the coast is one of her favorite ways to unwind and enjoy a refreshing change of scenery.
- She also enjoys hosting or joining barbecues with family and friends, sharing delicious food and good company.
Fun Facts:
- Diane is a devoted San Antonio Spurs fan and has proudly supported the team for nearly 40 years; now that’s loyalty! Her longtime rallying cry says it all: “GO SPURS GO!”
- She enjoys treasure hunting at thrift stores and yard sales, where finding a hidden gem is part of the fun.
Thank you ALL for being such an important part of our journey. Your years of service with the company are more than just a number; they’re stories of growth, resilience, and dedication.
Cheers to many more work anniversaries and to successful years ahead!
Seminar Series
Associations in Practice
Our Associations in Practice Series is an offering of short videos with specific topics.
We also have a series of essential seminars providing important basic insights.
All of our videos are available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Stay Plugged in With Webcasts
We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:
To watch any of the webcasts, simply click on the links above.
Find Us on Social Media
C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance. Each month, we are pleased to share our eNews Monthly. Each issue is loaded with great information!
We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.
If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.
Read Past Issues of eNews Monthly
Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.
