Professional Community Association Management Since 1984
customercare@ciaservices.com
Houston 713-981-9000
San Antonio 210-490-0000
Home > Resources > Library > Archived Newsletter

Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

August 2026
eNews Monthly
Fun Times
Image

Annual Retreat Recap

The last week of July, our Houston and San Antonio regional offices came together for our annual Community Manager and Maintenance Coordinator Joint Retreat. Over the course of the retreat, our team members learned, collaborated, and invested in the relationships that help C.I.A. Services better serve our communities.
 
Throughout the week, our team members shared their expertise through presentations on a wide range of topics, including disaster preparedness, association budgeting, best practices for community management, and more. Employees also heard from trusted industry partners and specialists, including security professionals and reserve advisors, who provided valuable insights and practical strategies to help us continue delivering exceptional service to the communities we manage.
 
Between presentations, our Community Managers and Maintenance Coordinators had the opportunity to connect with colleagues from across our Houston and San Antonio regions. Whether exchanging ideas and asking questions or strengthening relationships through team-building and a little friendly competition, it’s safe to say both regions walked away from the retreat with a renewed sense of C.I.A. Services pride. One particular highlight was the retreat-wide Jeopardy game depicted in the featured photo, which combines equal parts industry knowledge and competitive spirit.
 
Events like these reinforce our commitment to continuous improvement, professional development, and collaboration. By investing in our employees, we’re investing in the long-term success of the communities we serve.
 
Thank you to everyone who helped make this year’s retreat a success. We can’t wait to put what we’ve learned into action while serving our communities!
Volunteer Spotlight
Image

Robert Tice of Twin Oaks Village

This month, our team at C.I.A. Services is honored to recognize a long-standing Board member and homeowner in Twin Oaks Village, Robert Tice. Robert has demonstrated an extraordinary dedication to his community for more than two decades. He has watched his neighborhood grow from its developmental stages into the flourishing community it is today. Since he and his wife moved to Twin Oaks Village in 2002, Robert has prioritized not only his home, but the neighborhood as a whole. In his endeavor to safeguard and beautify Twin Oaks Village, Robert’s devotion has helped make the association a welcoming, well-maintained home for all residents.

In 2011, Robert’s commitment to the community blossomed into an official leadership position. Over the years, Robert has served the community in several capacities, including on the Architectural Control Committee and the Board of Directors. As a member of the Architectural Control Committee, Robert helped uphold the aesthetics and standards of the community, contributing to the beautiful, family-friendly neighborhood Twin Oaks Village is today. Currently, Robert serves as President of the Twin Oaks Village Board of Directors. His position is emblematic of the countless hours and immense passion that Robert dedicates to the neighborhood. As Board President, Robert has been an integral participant in community events, helped guide important community projects and initiatives, and remained actively involved in maintaining the appearance, safety, and overall quality of life in Twin Oaks Village.

Robert’s time on the Board epitomizes a belief system built on stewardship, patience, and a willingness to work hard. He exemplifies these virtues at every opportunity: from Board meetings to budget seasons, from pool distribution days to holiday decorating contests, from lengthy email chains to brief phone calls, and every bit of minutiae in between, Robert is responsible, reliable, and caring. He makes thoughtful decisions to serve the best interests of Twin Oaks Village and its residents, carefully weighing the short- and long-term implications of the choices the association makes. He balances his financial and fiduciary responsibilities with the well-being of homeowners, and when he makes a decision, it is after a careful evaluation of what the neighborhood needs.

Because of his unwavering dedication to Twin Oaks Village and his many years of service, Robert has become an invaluable source of leadership, knowledge, and continuity for the community. Just as the residents of Twin Oaks Village are lucky to have him on their Board, our team at C.I.A. Services is lucky to work with him. Thank you, Robert, for your continued service. We look forward to continuing to work together!

Community Spotlight
Image

We are proud of every one of our communities, so it’s always hard to find just one to spotlight.  However, we are always eager to share!

Here are the most recent selections:

  • August Traces Section II Community Improvement Association Houston
  • July Kendall Pointe Homeowners Association San Antonio
  • June Bay Pointe Community Association Houston
  • May Colony Grant Homeowners Association Houston
  • April Magnolia Heights Homeowners Association San Antonio

To see the full story on these communities and more, visit the Community Spotlight page on our site.

Community Anniversaries
Image

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in August.

  • Country Colony Community Improvement Association - 31 years
  • Atascocita Trails Homeowners Association - 14 years
  • Eli West End Owners Association - 12 years
  • Winn Brook Estates Homeowners Association - 8 years
  • Legacy Trails Cell-3 Homeowners Association - 8 years
  • Cumberland Community Association - 4 years
  • Creekside at Camp Verde Property Owners Association - 3 years

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities!

Employee Corner
Image

Employee Anniversaries

We love to celebrate special milestones with our employees.  In the Employee Corner of each eNews issue, we will list all employees who have reached their first anniversary with our company.  Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.

Read on for this month’s company anniversaries.

Image

Stockholder Anniversaries

This August, we are proud to recognize and celebrate the dedication of our valued stockholders whose passion and commitment continue to make a meaningful impact on our organization. Your hard work shapes our company’s success every day.

Image

Congratulations to Frances McIntyre, Community Specialist – Lead, on an incredible milestone of 21 years of service with the company.

Throughout her journey, Frances has embraced a variety of roles and responsibilities, each contributing to the experience and knowledge that have shaped her career today. Looking back, she takes great pride in the different positions she has held over the years, as these opportunities have strengthened her foundation and rooted her in the role she proudly serves today.

As we celebrate this remarkable achievement, we also recognize the passion and enthusiasm that Frances brings both inside and outside the workplace.

Life Beyond the Office:

  • Enjoys setting sail on relaxing cruises and creating memorable moments with family and friends.
  • Loves hosting and attending barbecues, crawfish feasts, and seafood boils filled with great food and laughter.
  • Finds excitement in exploring new buffets and restaurants and discovering different cuisines.
  • Appreciates quiet moments at home, where she can unwind in her recliner and enjoy binge-watching her favorite TV shows.


Fun Facts:

  • Has a unique driving style and confidently drives using both feet.
  • Despite years of driving experience, she has never learned how to operate a standard vehicle.
  • Dreams of one day driving a motorcycle herself – while she already enjoys riding, taking the handlebars is still on her bucket list.
Image

Let us also congratulate Tera Rond, Community Manager, on celebrating seven years with the company.

Throughout her journey, Tera has built strong, meaningful relationships with the boards she serves, earning trust and confidence through her dedication and commitment. Among her proudest accomplishments is the lasting rapport she has developed over the years, which reflects the exceptional care and professionalism she brings to her role every day. Tera’s passion for her work and the connections she has fostered continue to make a positive impact on both her colleagues and the communities she supports.

As we celebrate this milestone, we are grateful for her contributions and look forward to the years ahead.

Life Beyond the Office:

  • Has a passion for plants, both indoors and outdoors, and enjoys watching them flourish while transforming her yard into a beautiful and welcoming space.
  • Loves spending relaxing afternoons by the pool, listening to upbeat music and sharing quality time with good company.
  • Appreciates music of all genres and enjoys discovering new sounds and artists.


Fun Facts:

  • Has a unique talent for turning almost anything into a song, adding a fun and creative touch to everyday moments.
  • Prefers to keep her meals neatly organized and does not like different foods touching on her plate.
Image

Cheers to Neal Lehr, Maintenance Coordinator, on marking his fifth year with the company and on becoming our newest stockholder!  

When reflecting on his journey, Neal jokes that he is proud to “still be employed” – but more importantly, he values the meaningful friendships he has built and the many people he has had the opportunity to help throughout the years. His sense of humor and willingness to support others have made a lasting impact on both his teammates and the communities he serves. Neal has not only contributed his expertise and hard work but also fostered strong relationships that continue to enrich his professional experience.

Life Beyond the Office:

  • Enjoys spending quality time with his children and grandchildren, creating cherished family memories, and embracing every opportunity to be together.
  • Has a passion for fishing, from peaceful days by the water to exciting deep-sea fishing adventures.
  • Loves to travel and is always looking forward to his next destination and new experiences.
  • Enjoys unwinding with movies and keeping in touch with friends from around the world while planning future trips together.
  • Has been a dedicated participant in a fantasy football league since 1989 and proudly cheers on the Pittsburgh Steelers.    


Fun Facts:

  • Was highly involved in sports during high school years, participating in wrestling, football, and track and field.
  • Jokes that while his competitive spirit remains strong, his body occasionally reminds him of all those years spent on the field and the mat.

Thank you for being such an important part of our journey. Your years of service with the company are more than just a number – it’s a story of growth, resilience, and dedication.

Cheers to many more work anniversaries and to successful years ahead!

Seminar Series
Image

Associations in Practice

Our Associations in Practice Series is an offering of short videos with specific topics.  

We also have a series of essential seminars providing important basic insights. 

All of our videos are available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.

Image

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time!  If you are interested in one of our seminars, they are available on our YouTube channel.  The following seminars are now available:

To watch any of the webcasts, simply click on the links above.

Find Us on Social Media
Image

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share our eNews Monthly.  Each issue is loaded with great information! 

We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.