Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

September 2025
eNews Monthly
Volunteer Spotlight
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Annette A. Garber of Eastpoint Subdivision
by Jessica Soto

Annette Garber enjoys living in Baytown and takes great pride in her home within the Eastpoint Subdivision Homeowners Association. Her love for her community is evident in everything she does, making it an even better place to call home.

Since joining the Board of Directors in 2017, Annette has become a beloved and dedicated pillar of her community. She has played a pivotal role in organizing every community fall festival, pouring her heart into each event and ensuring they’re always a memorable success. Without Annette’s tireless dedication, the neighborhood wouldn’t have the events everyone looks forward to each year.

What truly sets Annette apart is the genuine care she shows for her neighbors. She takes the time to connect with everyone, building relationships that strengthen the bonds within the community. Annette is deeply committed to making a positive impact every single day, and it’s clear that her passion for service is what truly makes a difference in the lives of others.

Thank you, Annette, for being a shining example of an awesome community volunteer!

Community Spotlight
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We are proud of every one of our communities, so it’s always hard to find just one to spotlight.  However, we are always eager to share!

Here are the most recent selections:

  • September Grand Vista Community Association Houston
  • August Harper Oaks Homeowners Association San Antonio

To see the full story on these communities and more, visit the Community Spotlight page on our site.

Community Anniversaries
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Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in September.

  • Valley Lodge Property Owners Association — 32 years
  • Eldridge Park Village Community Association — 23 years
  • Woodforest North II Homeowners Association — 23 years
  • Clear Lake City Boulevard Association — 20 years
  • Fairway Place Homeowners Association — 18 years
  • Westfield Forest Homeowners Association — 18 years
  • Lakeridge Homeowners Association — 13 years
  • Rancho Verde Community Association — 11 years
  • Aliana Commercial Owners Association — 11 years
  • Charro Legacy Trails Cell-4 Homeowners Association — 11 years
  • Culebra Crossing Homeowners Association — 11 years
  • Canyon View Association — 11 years
  • Deer Hollow Homeowners Association — 11 years
  • El Sendero (San Antonio) Homeowners Association — 11 years
  • Hidden Heights Homeowners Association — 11 years
  • Hidden Springs Estates Homeowners Association — 11 years
  • Magnolia Heights Homeowners Association — 11 years
  • Northwest Park Homeowners Association — 11 years
  • The Overlook Homeowners Association — 11 years
  • Orsinger Lane Homeowners Association — 11 years
  • The Oak Trail Homeowners Association — 11 years
  • The San Antonio Pembroke Village Homeowners Association — 11 years
  • Retablo Ranch Owners Association — 11 years
  • Redland Springs Association — 11 years
  • San Antonio Quail Ridge Homeowners Association — 11 years
  • Shavano Forest Owners Association — 11 years
  • Sierra Vista Homeowners Association — 11 years
  • San Antonio Stonecrest at Lookout Canyon Homeowners Association — 11 years
  • The Summit Mutual Amenities Association — 11 years
  • Tezel Trails Homeowners Association — 11 years
  • Westover Forest Homeowners Association — 11 years
  • The Woods at Fair Oaks Homeowners Association— 11 years
  • Walden Meadows Homeowners Association — 11 years
  • Westover Valley Homeowners Association — 11 years
  • The Wilderness Oaks Owners Association — 8 years
  • Cypress Forest Lakes Community Association — 5 years
  • Palo Blanco Homeowners Association — 5 years
  • TeasWood Community Improvement Association — 2 years
Employee Corner
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Employee Anniversaries

We love to celebrate special milestones with our employees.  In the Employee Corner of each eNews issue, we will list all employees who have reached their first anniversary with our company.  Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.

Read on for this month’s company anniversaries.

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Stockholder Anniversaries

We have multiple stockholder anniversaries this month to celebrate!

Congratulations to Ralph Troiano, Chairman of the Board, Chief Software Architect, and a founding member of C.I.A. Services, who is celebrating his 41st anniversary alongside the company! As the Chief Software Architect, Ralph supports our software, RedDog NextGen, which enables us to provide outstanding service.  He remains an integral part of our leadership team as the Chairman of the Board.  Outside of work, Ralph enjoys traveling, all of his furry friends, and watching and playing hockey.

Debra Bearden is celebrating her 13th anniversary with C.I.A. Services this month! Debra is our Team Lead of Accounts Payable and Accounts Receivable. She loves working with an amazing group and is proud to be among our many dedicated employees.  Debra and her husband, Chuck, have two Corgis: Bo and Dixie, and a Pyrenees/Kerr mix affectionately referred to as their retired Chief of Security.  

Congratulations to Deirdre Giampietro for reaching her 7th anniversary!  Deirdre is a Publications Coordinator and takes pride in working hard and helping others.  She and her husband, Michael, have two kids, Gavan and Nuala, and a dog named Marty. She enjoys spending time with them and volunteering at her church.

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Newest Stockholders

September 2020 was a big hiring month for us, and now, five years later, we welcome four newest stockholders as they reach their 5th year anniversaries with the company.   

Alexia Jones, HIR Coordinator, brings a positive vibe to the office. She’s happy to have developed meaningful relationships with her team while also pursuing her ultimate professional goal to become a middle school math teacher. During downtime, Alexia attends music concerts and hangs out with friends and family. She also enjoys baking new desserts, and we always love it when she brings the results to the office to share!

Community Manager, Cassidy McNeal, prides herself in being able to find a common ground with community members to resolve a problem.  When not working hard for her clients, Cassidy spends time with her three nephews and two nieces.  She also likes to try new things and is always up for going out to listen to new music. 

A truly dependable team member, Administrative Assistant  Alexandria “Allie” Bakeman is always willing to support and take unexpected challenges with a positive attitude. Allie consistently demonstrates her flexibility, not just at work, but also in her personal life, where she enjoys her free time reading, working out, and traveling. As a fun fact, she’s visited over 30 states!  With her on the team, we know we always have someone whom we can always count on.    

Our final new September anniversary is Gabby Baird.  Gabby is an HIR Coordinator with a focus on new home construction for a master planned community.  She works directly with the builders and developers to ensure the desired look and feel of the community.  Gabby is a cat lover and proud fur mom to Buck and Kaneki.  In her free time, she enjoys reading, crocheting, and photography.  Gabby joined our team shortly after graduating high school, and it’s been truly impressive seeing her growth. 

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One-Year Anniversaries

Congratulations to HIR Coordinator Lyka Isabel Tan on her first incredible year with the company. Lyka appreciates the valuable new experiences she’s had this year and is proud to have learned a new field.  Lyka loves going on adventures despite being a little afraid of heights. In the future, she wants to try solo-traveling. While she’s eager to explore and have adventures outside of work, she also looks forward to continued growth with the company and to always learning new things.

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New Arrival

Congratulations to Accounting Team Member Cassandra Fielder on her new arrival. 

Cassandra and her husband Kody welcomed baby girl Phoebe LaVerne into the world on May 20th, weighing in at 7lbs 13 oz.  At almost 4 months old, Phoebe is now 15lbs and loves to talk gibberish, drool, and chew on her fingers. 

Welcome Baby Phoebe!

Seminar Series
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Associations in Practice

Our Associations in Practice Series is an offering of short videos with specific topics.  

With the Texas 89th legislative session in progress, we have a new video previewing the bills that would impact property owners associations if passed.  Check out our Texas 89th Session Preview.

For comparison, you may want to see the legislative action from 2021 and 2023.

We have also started a series of essential seminars providing important basic insights.  Two new videos are now available in this series: Governing Documents - What You Need to Know and Certificates of Formation - What You Need to Know.

All of our Associations in Practice Series videos are available on our YouTube channel.  We will send updates when new material is added.  You can also subscribe to our channel for news on the latest additions.

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Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time!  If you are interested in one of our seminars, they are available on our YouTube channel.  The following seminars are now available:

To watch any of the webcasts, simply click on the links above.

Find Us on Social Media
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C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share our eNews Monthly.  Each issue is loaded with great information! 

We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.