You might be hearing some whoops and hollers coming from our offices this month as September marks our company’s 40th anniversary!  We are both proud and happy to be celebrating this benchmark of success.

It all started in the summer of 1984.  Four community volunteers were at their neighborhood pool and the idea of a new kind of management company was born.  They thought it could be done better.  Better by achieving results.   Better by managing instead of simply administering.  Better by being on the leading edge of technology.  And better by being cost-effective. 

On September 29, 1984, C.I.A. Services was created with the vision to provide guidance, support, and resources that make a positive impact on communities and the families that live in them.  They thought it could be done better – and they were right! 

Those four community volunteers were Ralph Troiano, Tina Jameson, Tony Victorino, and Cynthia Wood.  They were the first team at C.I.A. Services.  The team has continued to grow and today we have more than 100 employees.  All of our employees have worked very hard to get here and are very proud to be part of a company that on a daily basis supports the success of our communities and each other.

To mark the special occasion, employees and guests were invited on a 4-day cruise to Cozumel, Mexico.  We had about 100 employees, friends, and family join us for this magical weekend.  There was food, dancing, singing, fun, sun and more!

We are very pleased to be completing our 40th year of business and extend our sincere appreciation to all of our communities for being a part of our success.

"Nothing Happens Unless First a Dream"  ~ Carl Sandberg

Our Journey

Check out this video featuring some of C.I.A. Services’ largest milestones and biggest events: 

Other Recognitions

In addition to celebrating our journey, we have to recognize some of the communities who have watched C.I.A. Services grow. Thank you to all of the following communities, who have been with us for 20+ years!

• Hunterwood Village II Association — 38 years
• Indian Shores Property Owners Association — 36 years
• Ridgepoint Community Improvement Association — 34 years
• Eastpoint Community Association — 34 years
• Ashcreek Homeowners Association — 33 years
• Heather Ridge Homeowners Association — 32 years
• Pine Forest Village Community Association — 31 years
• Valley Lodge Property Owners Association — 31 years
• Highland Meadow Homeowners Association — 30 years
• Lincoln Green Estates Community Improvement Association — 30 years
• Lochshire Maintenance Fund — 30 years
• Kirkmont Section 2 Association — 30 years
• Bay Pointe Community Association — 25 years
• Community Association of The Highlands — 26 years
• Copper Creek Civil Improvement Association — 27 years
• Homeowners Association of Timber Forest — 27 years
• Traces II Community Improvement Association — 27 years
• Inwood Northwest Neighborhood Association — 23 years
• Oak Hollow Homeowners Association — 23 years
• Plantation at Woodforest Community Association — 23 years
• Belleau Wood Civic Club — 22 years
• Eldridge Park Village Community Association — 22 years
• Woodforest North II Homeowners Association — 22 years
• Eastpoint Subdivision Homeowners Association — 21 years
• Sonoma Ranch Homeowners Association — 21 years
• Royal Palms Homeowners Association — 20 years
• Oak Park Ridge Homeowners Association — 20 years

 We hope to continue our work together!

Rafiat Kassim of Grand Vista Community Association
by Adam Bruce

Rafiat Kassim, a 2005 graduate of Texas Southern University College of Pharmacy, is not only a dedicated healthcare professional but a devoted mother of two. Her commitment to raising kind and responsible children is no accident—she invests her time to ensure they have the tools to succeed in life.

Inspired by her father’s devotion to serving others in the medical field, Rafi has volunteered countless hours with the PTA, Booster Clubs, and community organizations. In 2024, she was elected to the Grand Vista HOA Board, but her service began long before, organizing events and strengthening community ties.

Rafi’s mantra, “You are strong and enough,” is one she shares with the youth, encouraging self-confidence and resilience. She believes that being a good friend and giving back is the best way to make a lasting impact, a value she instills in her children. Her positive energy and dedication to service are felt throughout the community, making her a true inspiration to all.

Thank you for your dedication to Grand Vista, Rafiat!

We are proud of every one of our communities, so it is always hard to find just one to highlight. However, we are always eager to share!

Here are the most recent selections:

• September Atascocita Trails Homeowners Association Houston
• August Community Association of the Highlands Houston
• July Reserve at Clear Lake Community Association Houston
• June Valley Lodge Property Owners Association Houston
• May Grand Vista Community Association Houston

To see the full story on these communities and all past winners, visit the Community Spotlight page on our site.

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in September.

• Valley Lodge Property Owners Association — 31 years
• Eldridge Park Village Community Association — 22 years
• Woodforest North II Homeowners Association — 22 years
• Clear Lake City Boulevard Association — 19 years
• Fairway Place Homeowners Association — 17 years
• Westfield Forest Homeowners Association — 17 years
• Lakeridge Homeowners Association — 12 years
• Rancho Verde Community Association — 10 years
• Aliana Commercial Owners Association — 10 years
• The Wilderness Oaks Owners Association — 7 years
• Cypress Forest Lakes Community Association — 4 years
• Palo Blanco Homeowners Association — 4 years
• TeasWood Community Improvement Association — 1 year

This September marks 10 years since we absorbed a management company in San Antonio. Because of this, we have a plethora of San Antonio communities celebrating their 10th anniversary with us this month!

• Charro Legacy Trails Cell-4 Homeowners Association
• Culebra Crossing Homeowners Association
• Canyon View Association
• Deer Hollow Homeowners Association
• El Sendero (San Antonio) Homeowners Association
• Hidden Heights Homeowners Association
• Hidden Springs Estates Homeowners Association
• Magnolia Heights Homeowners Association
• Northwest Park Homeowners Association
• The Overlook Homeowners Association
• Orsinger Lane Homeowners Association
• The Oak Trail Homeowners Association
• The San Antonio Pembroke Village Homeowners Association
• Retablo Ranch Owners Association
• Redland Springs Association
• San Antonio Quail Ridge Homeowners Association
• Shavano Forest Owners Association
• Sierra Vista Homeowners Association
• San Antonio Stonecrest at Lookout Canyon Homeowners Association
• The Summit Mutual Amenities Association
• Tezel Trails Homeowners Association
• Westover Forest Homeowners Association
• The Woods at Fair Oaks Homeowners Association
• Walden Meadows Homeowners Association
• Westover Valley Homeowners Association

Thank you to all of these amazing communities! 

Stockholder Anniversaries

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

• Board Member Orientation
• Practical Deed Restriction Management
• Understanding Collections and Financial Reports
• Meetings and Records - The Legal Requirements
• The Essentials of Architectural Control
• The Super-Budgeting Process
• Advanced Topics for Board Members

To watch any of the webcasts, simply click on the links above.

Associations in Practice

Our Associations in Practice Series is an offering of short videos with specific topics.  

The 2023 session of the Texas legislature had some impact on property owners’ associations.  The short 17-minute video, Texas 88th Legislative Session, provides a concise review of what passed and what didn’t, and what’s next for POAs based on the Session.

Although the 88th Legislative Session came to a close on May 29th, an extraordinary event unfolded when Governor Abbott opted to veto several bills, including one that had a direct impact on POAs. In light of this development, our Texas Legislative Session Update video, a follow-up to the above, provides crucial insights and an in-depth update regarding this situation.

Also available is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-Budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We also provide updates through LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.