Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

August 2023
eNews Monthly
Manager Designation

Congratulations to Lee Sexton-Mendoza, Community Manager at our Bandera Office, who recently earned the Certified Manager of Community Associations (CMCA®) designation by the Community Associastion Managers International Certification Board (CAMICB).

CAMICB administers the CMCA examination, a rigorous test that measures knowledge of best practices in the community management industry.  The CMCA is accredited by the National Commission for Certifying Agencies (NCCA) and complies with the NCCA’s stringent international standards for a professional certification program.

CAMICB is an independent board that sets the standards for community association managers worldwide. It is the first and only organization created solely to certify community association managers and enhance the professional practice of community association management.

The certification stands as a testament to Lee’s pursuit of excellence and an unyielding commitment to elevate the standard of services provided to our clients. We are proud to expand the list of CMCAs working diligently for our company and clients! Congratulations!

For more information, visit

Volunteer Spotlight

Roger Ojeda of Hidden Heights Homeowners Association
by Tera Rond

In this month’s edition of our Volunteer Spotlight, we are delighted to recognize Roger Ojeda, the esteemed Board President of Hidden Heights Homeowners Association.

Roger’s roots trace back to San Antonio, Texas, where he was born and raised. He pursued higher education at the esteemed University of Texas at San Antonio (UTSA). It was in this vibrant city that he met his beloved wife, Ann, to whom he has been happily married for nearly 49 years.

The Ojeda family takes great pride in their accomplishments, having raised three remarkable daughters who have all flourished in their careers as coaches. Kelly is at Lee High School, Lauren is at Coker Elementary School, and Alison is the Head Tennis Coach at the University of Tennessee. Beyond their professional achievements, Roger and Ann revel in the joy of their seven cherished grandchildren, actively supporting them in their various endeavors. Whether attending football games or embarking on trips to Florida, they prioritize quality time spent with their grandchildren, cherishing the opportunity to be actively engaged grandparents.

Roger’s professional journey includes a distinguished career as an Arson Investigator with the city, a role from which he retired in 2001. Currently, he dedicates his time and expertise to the San Antonio Tennis Association, where he passionately imparts tennis skills to children with learning disabilities. This selfless commitment to empowering others demonstrates Roger’s benevolent nature and his unwavering desire to make a positive impact in the lives of those around him.

When he isn’t busy with his various endeavors, Roger wholeheartedly embraces his role within the HOA. He tends to the community’s common areas, personally ensuring their upkeep. He particularly takes great pride in maintaining the appearance of the front entrance. Roger is a familiar face within the neighborhood, actively engaging with residents, and earning their respect and admiration. Neighbors feel comfortable approaching him or reaching out for assistance, as Roger consistently goes above and beyond to lend a helping hand whenever possible.

Working alongside Roger is an absolute pleasure, as he epitomizes the qualities of a true community leader. We extend our sincerest gratitude to Roger Ojeda for his invaluable contributions and unwavering commitment to enhancing the Hidden Heights community.

Back to School!

Back to school time is upon us.  Lazy days in the sun are ready to give way to the hustle and bustle of bus schedules, homework, and after-school activities. 

For many of us, that means chaos and hectic schedules, but many experts say it doesn’t have to be that way. There are many things we can do to help ease the transition for ourselves and our kids. 

Click here to review a list of articles, compiled by Marilyn Price-Mitchell, Ph.D., from many noted experts on back to school tips for everyone.

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. However, our managers are always eager to share the great things they see their communities doing!

Here are the most recent selections:

  • August Willow Park Office Condominiums Homeowners Association Houston
  • July Homeowners Association of Timber Forest Houston
  • June Sonoma Ranch Homeowners Association Houston
  • May Westover Forest Homeowners Association San Antonio
  • April Sunrise Pines Homeowners Association Houston

To see the full story on these communities and all past winners, visit the Community Spotlight page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in August.

  • Country Colony Community Improvement Association - 28 years
  • Atascocita Trails Homeowners Association - 11 years
  • Eli West End Owners Association - 9 years    
  • Yaupon Ranch Homeowners Association - 8 years
  • Aliana Community Council - 7 years
  • Shady Acres View Homeowners Association - 6 years
  • Happy Hide-A-Way Civic Club - 6 years          
  • Winn Brook Estates Homeowners Association - 5 years
  • Legacy Trails Cell-3 Homeowners Association - 5 years
  • Cumberland Community Association - 1 year

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities!

Employee Corner

Stockholder Anniversaries

We have two lovely ladies celebrating their anniversaries this month!

Congratulations to Kim Moore on her 25th year with C.I.A. Services! Kim is an Executive Vice President, as well as the Director of Human Resources and Portfolio Manager for the company; she is very organized and focused, which is perfect for these roles. When she is not working, family time and worship are very important to her. She dedicates a lot of her personal time to her husband Orlando and godson Taeden. She also enjoys going to the movies, shopping, and making travel plans!

Frances McIntyre is celebrating her 18th anniversary this August! Frances is our team lead in Customer Service and an Administrative Assistant at our Humble Office. She is an awesome, dedicated, and hardworking employee. Frances is always the first one to volunteer if help is needed to cover a shift and will take on any task given to her. She enjoys having family barbecue gatherings and relaxing on the weekends. She also spends a lot of time with her beautiful grandchildren.


One Year Anniversary

We also have a one-year anniversary to celebrate!

Lee Sexton-Mendoza is a Community Manager in our Bandera Office. Not only is he celebrating his first anniversary with the company, but he also just received his first professional designation in our industry, the CMCA! Positivity radiates from Lee; his optimism and community spirit is infectious. Outside of work, Lee enjoys hanging out by his pool with his partner, Roger, and his 3 pooches Zeus, Yoda & Dixie!

Congratulations to all of these wonderful employees!

Seminar Series

Associations in Practice

Our Associations in Practice Series is an offering of short videos with very specific topics.  

The 2023 session of the Texas legislature had some impact on property owners’ associations.  The short 17-minute video, Texas 88th Legislative Session, provides a concise review of what passed and what didn’t, and what’s next for POAs based on the Session.

Although the 88th Legislative Session came to a close on May 29th, an extraordinary event unfolded when Governor Abbott opted to veto several bills, including one that has a direct impact on POAs. In light of this development, our Texas Legislative Session Update video, a follow-up to the above, provides crucial insights and an in-depth update regarding this situation.

Also available is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 

In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.

Find Us on Social Media

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.