Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

September 2022
eNews Monthly
Open House

After much anticipation, we are happy to be holding an Open House at our new North Houston Regional Office building this month. We’ve been in our new building for just over a year and are excited to be able to show our space now that things are back to "normal".

Please join us on Thursday, September 29th.  The event will be held from 4:00 p.m. to 8:00 p.m. and we invite our guests to drop by 18333 Timber Forest Drive in Humble at your convenience.  There will be refreshments and many smiling faces here to greet you.

We look forward to seeing you and showing you our new space!


Manager Earns Designation

We are very honored to announce that Sabrina Padgett, a portfolio manager at our Humble Office, recently earned the Certified Manager of Community Associations (CMCA®) designation by the Community Association Managers International Certification Board (CAMICB).

CAMICB administers the CMCA examination, a rigorous test that measures knowledge of best practices in the community management industry.  The CMCA is accredited by the National Commission for Certifying Agencies (NCCA) and complies with the NCCA’s stringent international standards for a professional certification program.  

Way to go Sabrina!

Core Values in Action

School Supply Handout

Helping the community is one of our core values, so we strive to be a positive influence on the greater community through our volunteer efforts, donations, and support. Our San Antonio Office practiced just that this month at Adams Hill Elementary School.

With many children going back to school this month, C.I.A. Services visited Adams Hill Elementary and passed out school supplies collected by our San Antonio office. Through the generosity of our employees, we were able to make 110 packets filled with school supplies for Adams Hill!

Adams Hill Elementary is a Title 1 campus with several children being raised by single parents, their grandparents, or within foster care. Cynthia Strickland spent the day with the students and parents, handing out the donated school supplies. It was heartwarming to see the smiles on their faces in appreciation of our efforts.

We wish all students and educators a safe and fun-filled school year!


Volunteer Spotlight

Cross Creek Ranch Community Association – Resident Committee Members
by Kristen Craig

The success of any community lies with the volunteers who give their time freely.  It goes without words to say that Committees in Cross Creek Ranch have dedicated time to helping the community operate to its fullest and look its best!   

The Resident Advisory Committee serves as a liaison from the residents of Cross Creek Ranch to the Board to provide input to the Board with respect to suggestions or concerns as to any matter concerning the Association.  

The Grounds Committee helps identify projects and objectives related to the maintenance and enhancement of property and facilities for which the Association has responsibility pursuant to the governing documents for Cross Creek Ranch. They continuously monitor existing Association facilities and recommend the areas and/or facilities for additional beautification projects. The Committee has assisted in monitoring existing landscaping and natural areas within Association property and reporting any deterioration and other issues to the Board.

The Tennis Committee is to assist with the monitoring of the Association tennis courts, reporting any deterioration, recommending plans/improvements, and any other issues regarding the courts to the Board. The Committee has assisted in many improvements to the various tennis facilities.

The Foundation Committee is an appointed group of community members who work in concert with the Cross Creek Ranch Community Association by reviewing requests for funding and making recommendations for projects believed to best reflect the needs and interests of the Cross Creek Ranch community.

C.I.A. Services and the Cross Creek Ranch Community Association would like to thank the Cross Creek Ranch Resident Committees for their hard work, time, and dedication. It’s individuals like them that make the communities shine!

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. However, our managers are always eager to share the great things they see their communities doing!   

Here are the most recent selections:

  • September - Rancho Verde Community Association Houston
  • August - Community Association of the Highlands Houston
  • July - Cinco Ranch Southwest Community Council Houston
  • June - Orsinger Lane Homeowners Association San Antonio
  • May - New Forest Homeowners Association Houston

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in September.

  • Valley Lodge Property Owners Association — 29 years
  • Eldridge Park Village Community Association — 20 years
  • Woodforest North II Homeowners Association — 20 years
  • Clear Lake City Boulevard Association — 17 years
  • Fairway Place Homeowners Association — 15 years
  • New Forest Homeowners Association — 15 years
  • Westfield Forest Homeowners Association — 15 years
  • Lakeridge Homeowners Association — 10 years
  • Rancho Verde Community Association — 8 years
  • Aliana Commercial Owners Association — 8 years
  • The Wilderness Oaks Owners Association — 5 years
  • Cypress Forest Lakes Community Association — 2 years

This September marks 8 years since the opening of our San Antonio Office. Because of this, we have a plethora of San Antonio communities celebrating their 8th anniversary with us this month.

  • Charro Legacy Trails Cell-4 Homeowners Association
  • Culebra Crossing Homeowners Association
  • Canyon View Association
  • Deer Hollow Homeowners Association
  • El Sendero (San Antonio) Homeowners Association
  • Hidden Heights Homeowners Association
  • Hidden Springs Estates Homeowners Association
  • Magnolia Heights Homeowners Association
  • Northwest Park Homeowners Association
  • The Overlook Homeowners Association
  • Orsinger Lane Homeowners Association
  • The Oak Trail Homeowners Association
  • Palo Blanco Homeowners Association
  • The San Antonio Pembroke Village Homeowners Association
  • Retablo Ranch Owners Association
  • Redland Springs Association
  • San Antonio Quail Ridge Homeowners Association
  • Shavano Forest Owners Association
  • Sierra Vista Homeowners Association
  • San Antonio Stonecrest at Lookout Canyon Homeowners Association
  • The Summit Mutual Amenities Association
  • Tezel Trails Homeowners Association
  • Westover Forest Homeowners Association
  • The Woods at Fair Oaks Homeowners Association
  • Walden Meadows Homeowners Association
  • Westover Valley Homeowners Association

Thank you to all of these amazing communities! 

Employee Corner

Stockholder Anniversaries

Congratulations to Briana Ashe on her 6-year anniversary! Briana is a Community Specialist out of our San Antonio office. She is a member of the CustomerCare email team and is efficient in ensuring timely responses. Outside of work, Briana enjoys reality tv and is a dog mom of three!

Debra Bearden will be celebrating her 10-year anniversary with C.I.A. Services this month! Debra is our Team Lead of Accounts Payable and Accounts Receivable in our Bandera Office. She is always willing to help her team with anything they may need. In her personal time, Debra enjoys reading, traveling, camping, and spending time with her corgis.

Ralph Troiano, the President & CEO of C.I.A. Services, is celebrating 38 years since the company’s creation in 1984! Ralph is an approachable leader that provides expertise within and outside of the company. He wrote our software, RedDog NextGen, which enables the company to provide outstanding service, and we’re grateful for his engineering experience. Outside of work, Ralph can frequently be found on the ice playing his favorite game of hockey!


1-Year Employee Anniversaries

Congratulations to Sabrina Padgett on her first anniversary with C.I.A. Services! Sabrina is a Community Manager at our North Houston Office, managing several communities and successfully completing major projects in her first year. Sabrina and her husband, George, have two children currently attending college. She enjoys cooking and spending time with her family and their fur baby Chico, who they had since he was a puppy.  

Please join us in celebrating Anne Jacksons first year at C.I.A. Services! Anne is our Receptionist & Facilities Coordinator from our North Houston office. She always does a fantastic job greeting our visitors and managing private rentals at community facilities. Anne also provides clerical support and oversees mail distribution. In her free time, Anne enjoys gathering with friends and family for board games. She also enjoys sewing and other crafts.

Seminar Series

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice

Our Associations in Practice Series is an offering of short videos with very specific topics.  Our newest video is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Find Us on Social Media

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.