Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

June 2022
eNews Monthly
Volunteer Spotlight

Ken Sasso of Clayton’s Corner
by Sabrina Padgett

Ken has been serving on the Board of Directors for Clayton’s Corner Homeowners Association for 8 years, starting in 2014. He was recruited by a past director and two years after joining, he stepped into the role of Board President, where he has remained since.  

Ken has lived in Clayton’s Corner for 19 years, moving from another Atascocita community into his home there. He has been in the Humble and Atascocita area since 1987, making him a local for over 30 years! He lives near his daughter who is raising Ken’s grandchildren. One of whom is a recent Humble High School graduate and the other a soon-to-be graduate from College Station. Every member of Ken’s family has a long track record of volunteering and helping their neighbors, including through volunteer work at the local school Ken’s grandchildren attend and where his daughter is a Kindergarten teacher.  

Ken is a stand-up community member who, now that he’s retired from his 47-year-long career in the trucking industry, can often be seen working in his yard. His green thumb is evident: his grass is thick and lush, his flower beds are always fit for the seasons, and there is never a weed to be seen. Ken can also be spotted frequenting his grandchildren’s school activities and events. Ken’s wife, Mrs. Sasso, also has noteworthy attendance for these events; she frequently sells tickets at local sporting events, and began when her granddaughter started playing soccer in kindergarten. A favorite family pastime, beyond gardening and cheering on their grandbabies, is helping with the judging during the CCCA holiday lights contest each year.  

Ken loves fostering harmony within his community. He works to keep the subdivision family-oriented and establishes deep neighborly connections through his volunteer work. He hopes to see Clayton’s Corner continue to garner a reputation as a burgeoning family-centered community. Clayton’s Corner attempts to fulfill wishes like Ken’s through community garage sales, holiday lights, the Yard of the Month contests, and annual summer parties.

Celebrating 2022 Graduates

Congrats to the Class of 2022! 

Every year, at least a few of our employees are celebrating this great milestone with their loved ones. We consider ourselves an extended family and are excited to be celebrating along with them!

We are very proud of the accomplishments of all of this year’s employee and extended family graduates and wish them all the best in fulfilling their future goals!


College Graduates

Hanna Brack, daughter of Brandi Brack, Vice President and Branch Manager of the San Antonio office, graduated from Texas Tech University on May 14, 2022, with a Bachelor of Science in Agriculture Education with a Concentration in Agricultural Leadership!

Hanna worked with C.I.A. Services during her Sophomore year of college as a Home Improvement Coordinator for a summer internship and completed a one-year internship with the Lubbock Chamber of Commerce as well. With her academic focus on Agricultural Leadership studies while at Texas Tech, Hanna will be pursuing a career in the Agriculture and Farming Insurance industry.

Hanna, your C.I.A. Services family is very proud of your accomplishments!

Julie Baker, an employee here at C.I.A. Services, graduated with a Bachelor of Science in Human Performance this month at the University of Houston - Clear Lake!

Julie is a busy single mom who is just enjoying life and being a Grammy to her 2-year-old granddaughter.

She will return to school in September to start the Graduate Program in Exercise Science with the ultimate goal of becoming a professor!  

Congratulations Julie! 


High School Graduates

Steven Soto, On-Site Maintenance Tech and Jessica Soto, Architectural Department Manager, are so ecstatic that their one and only daughter, Lizzy Soto, is graduating from Carl Wunsche High School!

They are so proud of Lizzy and all her accomplishments, from starting a World Issues Club her freshman year to serving as Vice President of the Tech Initiative Club her Senior Year. Lizzy and her friends decided to help introduce young students and young women of color to the technology career pathway. Lizzy has always been able to shine and be herself no matter what. She was accepted at several colleges and has her mind set on the University of California, Berkeley!

Wherever Lizzy goes her parents know God is leading her and she will shine bright. Lizzy plans to develop games and will one day open her own game development company.

As her parents have always told her, dream big, work hard, and help others!


Moving to the Next Campus

Jy’Keise Douglas, son of Tra’Neshia Williams, is graduating from Daily Elementary (Go Dragons!) with straight A’s in all AP classes and received the "Above and Beyond Award" from his principal.

Next year, Jy’Keise will be moving to West Briar Middle School where he will be joining the Debate team and Robotic Programming team.  Jy’Keise loves gaming, drawing, and programming. 

When he grows up, he wants to be an engineer.

Ray’Len Douglas, another son of Tra’Neshia Williams, will be graduating from Baker Ripley’s Head Start program.  Ray’Len loves his iPad, sports, and being outside.

When he grows up, Ray’Len wants to be a doctor and a police officer.  


Caris Clines, granddaughter of Annette McConnell, Office Manager in our Accounting office, will transition from Hill Country Elementary to Bandera Middle School (Go Bulldogs!) for the 2022/2023 school year. 

Caris is “graduating” with marks of excellence, and she is excited to be moving forward to be, among other things, participating in the dramatic arts and joining the volleyball team.  

Congratulations Caris!

Congratulations to June Oviedo, son of Velissa Pena, Administrative Assistant at our Humble office, who had his 5th-grade farewell ceremony this month! He plans to join his older sister, who will be entering her last year of middle school, in band this upcoming school year at Timberwood Middle School.

Join us in congratulating June!


Kindergarten Graduates

Raelynn Grace Woods aka “Sunshine” graduated from kindergarten this month at Deer Park Elementary!  Raelynn is the 2nd grandchild of Dawna Woods, Maintenance Coordinator out of our Humble office, and her husband Darren.

Raelynn is 6 years old and loves school, especially math. She enjoys spending time outdoors with both of her sisters: Addison and Alannah.

Congratulations Raelynn!

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. 

Here are the most recent selections:

  • June - Orsinger Lane Homeowners Association San Antonio
  • May - New Forest Homeowners Association Houston
  • April - Westover Valley Homeowners Association San Antonio
  • March - Villages of Tour 18 Home Owners Association Houston
  • March - Mesas and Ridge at Canyon Springs Homeowners Association San Antonio
To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.
Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in June.

  • Copper Creek Civic CIA – 25 years        
  • Cross Creek Ranch Commercial Association – 8 years     
  • Park at Hollister HOA – 5 years

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner

Stockholder Anniversaries

Congratulations to Gloria Bell on her 33rd anniversary with C.I.A. Services, Inc.  Gloria is a Clerical Assistant and stockholder at our Humble office and provides a variety of staff support tasks.  She is always on hand to offer her support to whoever needs assistance. Gloria has a large family including three sons and several grandchildren with whom she enjoys spending as much time as possible.  She is a very spiritual person and enjoys both reading and listening to audiobooks. 

Congratulations to Patrick Sheffield for his 14th anniversary at C.I.A. Services! Patrick is the Maintenance Coordinator at our South Houston office. He does a great job assisting several communities by overseeing maintenance projects and contracts. He is an early bird and is always the first one to arrive at the office. In his spare time, Patrick enjoys woodwork.

Annette McConnel is celebrating her 14-year anniversary this month! When the Bandera Accounting office opened 14 years ago, Annette was hired as the Office Manager. Annette has been integral in shaping the Accounting office. The office efficiently processes incoming payments, outgoing checks, and financial management under the watchful eye of the Office Manager. According to Annette, "I’ve never worked anyplace I appreciate as much as CIA Services and with the co-workers I have, I feel I am truly fortunate in so many ways!" When not at work, Annette enjoys playing card games, trivia, and spending time with family and friends.

Valerie Lehr will be celebrating her 10th year at C.I.A. services! Valerie is the Community Manager and Office Manager of the Humble office. She manages several communities while making sure our office runs smoothly every day.  Valerie loves the beach and will get away as often as she can on a cruise to just about anywhere.  She is also anxiously awaiting the arrival of her 2 newest grandkids this year!


Newest Stockholders

Please join us in celebrating Jeff Northington’s 5th anniversary and becoming one of our newest stockholders! Jeff is the Maintenance Coordinator for several communities in Houston, including a newly developing community with extensive amenities. He’s always ready to have a friendly conversation and to help out however he can. In is free time, Jeff loves traveling, diving, and photography. Jeff and his wife have enjoyed a lot of quiet time as "empty-nesters" since both of their kids are currently attending college outside of the home.

Congrats to Anderson Campbell for becoming a new stockholder on his 5-year anniversary this month! Anderson has been the Maintenance Coordinator for a large master-planned community since he began 5 years ago and has done a fabulous job! He is always willing to lend a helping hand. He will soon be transitioning to another master-planned community. Anderson loves listening to old-school music and can usually name every song on the radio.  Anderson enjoys weekend projects around the house and spending time with his family. 



1-Year Anniversaries

Allie Moore is celebrating her one-year anniversary with the company this month. Allie has such a bubbly personality, which makes her a great member of our Customer Care team. Additionally, Allie handles facility rentals and processes amenity access devices for one of our master-planned communities. In her free time, she enjoys time with her friends and family.  She also enjoys singing, listing to music, and being around animals - no matter how big or small. Congratulations, Allie!

Congratulations to Cynthia Strickland on her first anniversary! Cynthia is a receptionist at our San Antonio Office. She promotes positive morale around the office and loves decorating for all occasions. Cynthia has a big heart and enjoys life to the fullest. In her free time, she enjoys crafting and loving her dogs.


Administrative Professionals Day

On April 27, 2022, the San Antonio Office celebrated Administrative Professionals Day, with a fantastic family-style lunch and tie-dying tee shirts!

All had a fun time with a lot of laughing and wondering how the shirts would come out! The shirts turned out to perfectly match each of their personalities!

Seminar Series

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice

Our Associations in Practice Series is an offering of short videos with very specific topics.  Our newest video is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Find Us on Social Media

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond. 

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.