Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

April 2022
eNews Monthly
Company News


C.I.A. Services is very pleased to announce the promotions of Kristen Craig and Kimberly Cowart

Both Kimberly and Kristen were recently appointed to positions on the C.I.A. Services Board of Directors.  They were also named our newest Vice Presidents.

We value all of our employees and are especially pleased to watch them meet the challenges presented and grow into greater responsibilities.  Join us in congratulating Kristen and Kim on these exciting advancements as we recognize their extensive contributions to the company.


Kristen Craig, a current Company stockholder, joined C.I.A. Services’ North Houston Regional Office in 2011 where she started her career in community association management. In 2012, she began working with one of our master-planned communities as an Administrative Assistant and was quickly promoted to Community Manager. Kristen still represents this same client today and is excited to watch it evolve into one of the fastest-growing and largest master-planned communities managed by C.I.A. Services.

Kristen has earned, and maintained, her Certified Manager of Community Associations (CMCA) designation by the Community Association Managers International Certification Board (CAMICB), the Association Management Specialist (AMS) designation from the Community Associations Institute (CAI), and has recently obtained the highest certification a manager can achieve, which is the Professional Community Association Manager (PCAM) from CAI.

Kristen has proven herself to be an essential team member. Her self-motivation, organizational skills, and great ability to outline processes and procedures will be an added value to the leadership team. Kristen currently serves on the C.I.A. Services Executive Technology and Marketing Committees.


Kimberly Cowart joined C.I.A. Services in 2013 at the North Houston Regional Office as a Community Manager and is currently a Company stockholder. She has successfully managed a portfolio of communities along with several specialty and commercial associations. She has since obtained her Certified Manager of Community Associations (CMCA) designation by the Community Association Managers International Certification Board (CAMICB), the Association Management Specialist (AMS) designation from the Community Associations Institute (CAI), and has recently obtained the highest certification a manager can achieve: the Professional Community Association Manager (PCAM) from CAI. Kimberly currently serves on the C.I.A. Services Human Resources and Business Operations Executive Committees.

Kimberly has cultivated a well-rounded skillset throughout her many roles. With a passion for employee development and retention, she is excited to utilize this experience to contribute to a stronger workforce as a Board Member and Vice President of C.I.A. Services.


2022 CAI San Antonio Awards Gala
by Valerie Flinn

Every year, the San Antonio Chapter of the Community Associations Institute (CAI) holds an Annual Awards Gala to celebrate the best of the best in our industry. CAI is a National Organization dedicated to building better communities through information, education, and resources to homeowner volunteers who govern communities and the professionals who support them.

All San Antonio Chapter CAI members are eligible to submit their choice of nominees. It was an exciting event, and it is the first year that our San Antonio branch has participated in the nominations.  This year Brandi Brack, Vice President and Branch Manager of the San Antonio Office, was nominated in the category of Portfolio Community Manager of the Year along with 2 other candidates.  The Portfolio Manager of the Year Award acknowledges the top portfolio community association manager who has exhibited the highest level of professionalism, commitment and service to their community, residents, and CAI Chapter.

On March 19, the Chapter happily celebrated the 80’s & 90’s, as we gathered together to celebrate our industry in the beautiful and historic Train Station, now known as The Espee, in downtown San Antonio. We were glad to gather together with friends and acquaintances for the first time in a very long time, due to restrictions experienced over the last 2 years. 

We are excited to announce that Brandi Brack had the distinct honor of being named the Portfolio Manager of the Year! It was very exciting to hear the announcement being made.   
It is a true privilege to have one of our own recognized with such a high honor by our peers.
Volunteer Spotlight

Jacquelin “Jax” Johanning of Dancing Bear Property Owners Association
by Brandi Brack

Jax Johanning moved into Dancing Bear Ranch with her husband Richard and two sons Noah and Matthew in June of 2013. Jax has served Dancing Bear Ranch with a full commitment since 2013 by volunteering her time, talents, and love of the neighborhood children she refers to as her “rabbits.” She loves making the “hay” decorations for the community’s events, hosting summer parties in her back yard, and volunteering countless hours with the Social Committee, hosting community events and parties.

She decided to join the Board of Directors in 2015 as a director and has been the Board President for 7 years. Jax has overseen the creation of Bluebonnet Park; a beautiful 3-acre park with a large covered playground, sports court, outdoor pavilion, cabanas, and mailbox kiosk. She facilitated the renovations and upgrades needed in the community Lakeside Park, with the addition of a dock and replacing the fishing pier. She and her husband have spent many hours cleaning up the parks, clearing debris and damage all around the community after flooding events, saving the Association from bearing many costs of cleanup.  She is currently working with the Board to add a pool and “ranch house” to Bluebonnet Park.  We are all excited to see this project come to fruition!

It is clear that Jax has dedicated her life to making a difference through a life service to others. Jax served in the United States Airforce from 1992 to 2013 as an Aerospace Medical Service – Forever Wingman, MSgt (ret). She was a Critical Care Technician and Flight Operations Technician.  She also has been very active in her sons’ sports endeavors and scholastic achievements by her ever presence on the football field sideline and holding the title of PTA President for the Folks Middle School PTA.

Jax is always willing to give to those in her community that need her help! Each year she gathers and helps donate hundreds of toys to the local foster care center for Christmas. Many of her sick and elderly neighbors have received her delicious dinners in times of need.  She is also passionate about raising money for the local Volunteer Fire Department. The community is truly blessed with her work ethic, empathy, and community mindset! We couldn’t ask for a better President for Dancing Bear! 

Albert Einstein said, “Only a life lived in the service of others is worth living.” Jax has truly lived an amazing life of service! 

Community Spotlight

We are proud of every one of our communities!  We like to spotlight special and exciting happenings.  

Here are the most recent selections:

  • March - Westover Valley Homeowners Association San Antonio
  • February - Lincoln Green Estates Community Association Houston

To see the full stories on these communities and many others, visit the Community Spotlight page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in April.

  • Parkway Forest Property Owners Association — 36 years·     
  • Ridgepoint Community Improvement Association — 32 years     
  • Pine Forest Village Community Association — 29 years     
  • Sonoma Ranch Homeowners Association — 19 years    
  • Telfair Commercial Association — 16 years     
  • Southwinds Commercial Owners Association — 3 years

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner

Stockholder Anniversaries

We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their first anniversary with our company.  Additionally, once employees reach five years and become a stockholder, we recognize them each year on their anniversary month.

Congratulations to Rhonda Duffield on her 32nd anniversary with C.I.A. Services! Rhonda is the Maintenance Assistant at our North Houston Office. Not only does Rhonda assist in the maintenance department, but she is also our go-to person for special projects and tasks. During her personal time, Rhonda loves to cruise and spend time with family.

This month, we will be celebrating the 15th anniversary of Angela Douglas! Angela is a Vice President, Customer Service Manager, and serves on several Executive Committees, including the Human Resources Committee that she chairs. She enjoys traveling with her husband, especially to Disney, and spending time with her 2 sons.

Kristen Craig will be celebrating 11 years at C.I.A Services! Kristen is a Vice President at our North Houston office, manages one of our master-planned communities, and serves on many Executive Committees. Kristen enjoys church worship, singing, and traveling.

This April will be the 9th anniversary for Robert Pampell. Robert is a Maintenance Coordinator out of of our West Houston Office.  He enjoys traveling with his wife and is navigating the joys of being a new parent to their 4-legged family member.


One Year Anniversaries

Congrats to Adam Bruce for his 1st anniversary at C.I.A. Services! Adam is a Community Manager from our North Houston office. He does a fantastic job balancing the demands of managing a large portfolio of communities.  Adam has a great sense of humor and enjoys spending time with his partner Christian. One day he just might give Christian a chihuahua.

Colt Strickland from our San Antonio Office is celebrating his 1st anniversary this month! He has fit right in as the Maintenance Coordinator. If he’s not in the office you can always find him out at one of the properties. You can count on him to make sure everything is going properly on the property. On his time off you’ll find him with his family outside camping, fishing, or hunting. He loves to be around his family, his 2 fur babies, and his friends.  

Seminar Series

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice

Our Associations in Practice Series is an offering of short videos with very specific topics.  Our newest video is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Find Us on Social Media

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond. 

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.