Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

September 2021
eNews Monthly
Volunteer Spotlight

Dewayne Nelson of The Overlook Homeowners Association
by Tera Rond

Dewayne Nelson has been a homeowner in The Overlook community since 2000. He is well known in the community for his willingness to go above and beyond to help the needs of the community. He is always the first to volunteer to put events together and complete projects. He has served on the board for many years, giving his time and talents so generously. We are fortunate to have him as our current treasurer.

Dewayne comes with many accomplishments in his life; he pursued dual careers in business and the military. Dewayne spent 28 years with Sears Roebuck, eventually becoming a National Manager, and 10 years with the nation’s largest graphic arts company as Vice President and Director of Marketing. He was also in the military for 38 years and rose from Private to Colonel during his time. He was awarded the Bronze Star and Legion of Merit, amongst others, for his time serving in Operation Desert Storm, Nobel Eagle, Iraqi Freedom, and short tours in Korea.

Upon retirement, Dewayne began his extensive volunteerism. He’s been on the board of numerous San Antonio organizations, including the Planning Commission, Building Standards Board, District 9 Alliance, Wilderness Oak Alliance, and Bexar County Master Gardner program. Dewayne is no stranger to homeowners associations either - he’s served on boards in Illinois, Comal County, and Bexar County and held various positions during his time in each.

Based on these accomplishments alone, it is clear Dewayne has always worked hard and cared about his community and country. Thank you for all you do! 


Congratulations to Lindsay Scholfield - ILEA Esprit Awards Winner

The International Live Events Association (ILEA) presented the 2021 ILEA Esprit Awards — honoring creativity and innovation in event design, production, and execution — during a dynamic virtual program on August 13. Every year, the ILEA Esprit Awards recognizes excellence in events of varying types, sizes, and budgets across more than two dozen categories and subcategories. Employee Lindsay Scholfield was a part of one of the winning teams at this year’s award, receiving honors in the Best ILEA Event Volunteer Collaboration category for her work with The Prestige – the 2020 Texas Star Awards.

The 2020 Texas Star Awards was a magical evening hosted by the ILEA Houston Chapter. The Pledge, The Turn, and The Prestige were highlighted by the elegant décor, dynamic stage and LED Screens, innovative food and beverage selections, and magical entertainment. The two-part event consisted of a seated dinner and awards show followed by an extravagant mystery dessert celebration party that truly awed attendees.

“The ILEA Esprit Awards are one of our signature programs for a reason,” said ILEA International President Corinne Kessel, CSEP. “Every year they spotlight the work of some of the most dedicated and talented event professionals in the world. They show us what’s possible when you bring people together, and that’s a message everyone needs to hear right now. Congratulations to all of this year’s ILEA Esprit Awards recipients!”

The International Live Events Association (ILEA) is a global community of thousands of creative event professionals whose skills, expertise, and experience power some of the most recognized and respected live events around the world. ILEA advances the live events industry by creating an inclusive global community dedicated to personal and business development, and inspiration to elevate all professionals engaged in live events. ILEA’s events, education resources, and certification program provide members with exclusive opportunities for collaboration, thought leadership, and idea-sharing. For more information, visit

Community Spotlight

We are proud of every one of our communities!  We like to spotlight special and exciting happenings.  To see the full stories on these communities and many others, visit the Community Spotlight page on our site.

  • September - Cinco Ranch Southwest Community Council Kim Cowart, Houston

Here are the most recent selections:

  • August - Stable Gate Homeowners Association Kim Moore, Houston
  • July - Yaupon Ranch Homeowners Association Kim Moore, Houston
  • July - Magnolia Heights Homeowners Association Valerie Flinn, San Antonio
  • June - Riverpark on the Brazos Homeowners Association Kim Moore, Houston
  • May - S.A. Oak Crest Homeowners Association Brandi Brack, San Antonio
  • April - S.A. Stonecrest at Lookout Canyon Homeowners Association - Tera Rond, San Antonio
Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in September.

  • Valley Lodge Property Owners Association — 28 years
  • Westfield Glen Property Owners Association — 21 years
  • Eldridge Park Village Community Association — 19 years
  • Woodforest North II Homeowners Association — 19 years
  • Clear Lake City Boulevard Association — 16 years
  • Fairway Place Homeowners Association — 14 years
  • New Forest Homeowners Association — 14 years
  • Westfield Forest Homeowners Association — 14 years
  • Lakeridge Homeowners Association — 9 years
  • Rancho Verde Community Association — 7 years
  • Aliana Commercial Owners Association — 7 years
  • The Wilderness Oaks Owners Association — 4 years
  • Cypress Forest Lakes Community Association — 1 year

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities.


This September marks 7 years since the opening of our San Antonio Office. Because of this, we have a plethora of San Antonio communities celebrating their 7th anniversary with us this month.

  • Charro Legacy Trails Cell-4 Homeowners Association
  • Culebra Crossing Homeowners Association
  • Canyon View Association
  • Deer Hollow Homeowners Association
  • El Sendero (San Antonio) Homeowners Association
  • Fieldstone Association
  • Hidden Heights Homeowners Association
  • Hidden Springs Estates Homeowners Association
  • Magnolia Heights Homeowners Association
  • Northwest Park Homeowners Association
  • The Overlook Homeowners Association
  • Orsinger Lane Homeowners Association
  • The Oak Trail Homeowners Association
  • Palo Blanco Homeowners Association
  • The San Antonio Pembroke Village Homeowners Association
  • Retablo Ranch Owners Association
  • Redland Springs Association
  • San Antonio Oak Crest Homeowners Association
  • San Antonio Quail Ridge Homeowners Association
  • Shavano Forest Owners Association
  • Sierra Vista Homeowners Association
  • San Antonio St. James Place Homeowners Association
  • San Antonio Stonecrest at Lookout Canyon Homeowners Association
  • The Summit Mutual Amenities Association
  • Tezel Trails Homeowners Association
  • Westover Forest Homeowners Association
  • The Woods at Fair Oaks Homeowners Association
  • Walden Meadows Homeowners Association
  • Westover Valley Homeowners Association

Thank you to all of these wonderful communities!

Employee Corner

Employee Anniversaries

We love to celebrate special milestones with our employees!  In the Employee Corner of each eNews issue, we will list all employees that have reached their one-year anniversary with our company.

Additionally, we recognize stockholders on their anniversary month.  C.I.A. Services employees become stockholders after they have been employed for five years.


Stockholder Anniversaries

Ralph Troiano, President & CEO, is celebrating 37 years since the creation of C.I.A. Services in 1984. Ralph is an approachable leader that provides expertise within and outside of the company. He wrote our software, RedDog NextGen, which was just rolled out as an upgrade to the original RedDog. The program enables the company to provide outstanding service, and we’re grateful for his engineering experience. Outside work, Ralph can frequently be found on the ice playing his favorite game of hockey!

Congratulations to Debra Bearden on her 8th anniversary! Debra is our Team Lead of Accounts Payable and Accounts Receivable in our Bandera Office. She recently moved to Louisiana with her husband and corgis but remains a vital asset to our team. 

Briana Ashe is our newest stockholder, as she has reached 5 years this September! Briana is our San Antonio Customer Care representative and knows all the communities like the back of her hand. Outside of work, Briana enjoys reality tv and is a dog mom of two.


One Year Anniversaries

We also have a few one-year anniversaries to celebrate this month!

Gabrielle Baird is an Administrative Assistant in our North Houston office. She enjoys spending time with her friends, family, and dog.

Congratulations to Cassidy McNeal, Administrative Assistant of our North Houston office. She enjoys shopping and spending time with loved ones.

Alexandria Bakeman is an Administrative Assistant in our North Houston office. Outside of work, she enjoys traveling and is a foodie.

Alexia Jones is a Home Improvement Request Coordinator of our North Houston office. She loves spending time with her family and dog, Shadow. She is adventurous and likes to try new foods and drinks often.

Seminar Series

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice Series

Our Associations in Practice Series is an offering of short videos with very specific topics.  Our newest video is Texas 87th Legislative Session.  The 2021 session of the Texas legislature produced significant changes to the Texas Property Code affecting property owners’ associations. This video explores those changes and provides specific follow-up recommendations. 

Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Find Us on Social Media!

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue is loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.