Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

May 2021
eNews Monthly
Company News

Announcing a New Look!

We are so excited to announce our new brand identity, which includes a new logo, colors, and font. You’ll see the new look on our website, Facebook, and LinkedIn as well as our communication materials and everything in between.

Since our founding in 1984, we have updated our brand four times.  As times change, our brand identity needs to continually evolve as well. With the new Houston Regional building set to open this summer, we think it is the perfect time to refresh our look as we continue to provide the best service in community management.  

Our goal with the new design was to better match our look to our core values – Stewardship, Passion, Empathy, Community, Integrity, Awesomeness, and Loyalty. The new logo consists of a house to represent the heart of a community, surrounded by people to represent the priority of any community. Additionally, the keyholes reflect that we are the “key” for community services.  The new handwritten styled font reflects our “hands-on service.” The colors we chose suggest protection, strength, and prosperity.  

We decided to include our tagline in the new logo to reaffirm our commitment to our communities – Systems, Structure, Stewards.  We plan to have all pieces updated with our new branding by the time we move into the new Houston Regional building in Humble.  

We hope you enjoy our new look as much as we do!

Volunteer Spotlight

Amy Hoffmann of Magnolia Heights Homeowners Association
by Valerie Flinn

This month, we are recognizing Amy Hoffmann, current President of the Magnolia Heights HOA for our Volunteer Spotlight. She began working with the HOA Board 7 years ago and she loves helping her community!

Amy’s other volunteer efforts include extensive work with Girl Scouts, Boy Scouts, and school PTA boards. She is a Girl Scout Troop Leader, GSSWT Council Trainer, and Community Troop Leader Outdoor Coordinator. She also currently serves as Crew Committee Chair for the all-female Boy Scouts of America Venturing Crew 1779 that she started 3 years ago. She has volunteered for the Murnin Elementary PTA for the last 7 years and has fulfilled numerous roles within the organization. She is currently in her 3rd year of serving on the Vale Middle School PTA as Healthy Lifestyles Chair and now Art Reflections Chair.

Amy has been happily married for the last 14 years to her husband Aaron, who is a Nurse Practitioner.  She is a busy loving Mom to her 5 amazing kids and a plethora of pets.

Needless to say, Amy is a person who loves her family and her community; she maintains a busy lifestyle helping out in so many amazing ways. We are grateful for all she does for Magnolia Heights and the passion she has for the community. Thank you, Amy!

New Communities

We are very pleased to announce our newest community to join our Humble Office effective May 1st! The Mulberry Farms Residential Association is a new development located in Santa Fe that will have over 150 homes. The infrastructure is underway and the first homes will close later in 2021.

We are excited to offer our services to Mulberry Farms. Please join us in welcoming them to the C.I.A. Services family!

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to spotlight. Each month, one of the managers from each region writes a few words about one of their communities and why they are special.


San Antonio

  • May - S.A. Oak Crest Homeowners Association - Brandi Brack

Here are our most recent selections:

  • April - S.A. Stonecrest at Lookout Canyon Homeowners Association - Tera Rond
  • March - Legacy Trails Cell-3 Homeowners Association Tori Irwin
  • February - The Summit Mutual Amenities Association, Inc. Valerie Flinn


  • May - Cinco Ranch Residential Association II - Laura Tate & Kim Cowart

 Here are the most recent selections:

  • April - Several communities featured in Fun Times - Kim Moore & TraNeshia Williams
  • March - Atascocita Trails Homeowners Association Jennifer Northington
  • February - Cross Creek Ranch Community Association Renea Miksch & Kristen Craig

To see the full story on these communities and to see all of the past winners, visit the Community Spotlight page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in May.

  • Bay Pointe Community Association — 22 years
  • Cinco Ranch Residential Association II — 13 years
  • Cinco Ranch Commercial Association II — 13 years
  • Cinco Ranch Southwest Community Council — 13 years
  • Atascocita Timbers Homeowners Association — 9 years
  • Bandera Falls Property Owners Association — 9 years
  • CrossRoads at Benders Landing Estates Homeowners Association — 7 years
  • Oak Hill Estates Homeowners Association — 6 years
  • Rancho Verde Residential Community, Inc. — 5 years
  • The Community Association at Cielo Rio, Inc. — 5 years
  • Artesian Lakes Community Association — 3 years
Employee Corner

20+ Year Anniversaries

This month, we have three 20+ year anniversaries!
Renea Miksch is celebrating her 36th anniversary with C.I.A. Services! Renea is an Executive Vice President for the company out of our Humble office.  She has a multitude of responsibilities, including managing the Humble Office as the Branch Manager, serving as the Senior Community Manager of a large, master-planned community, as well as handling the marketing needs for the Houston area. Renea keeps busy outside of work attending her daughters’ sports games and functions.
Congratulations to Laura Tate on her 28th anniversary! Laura is an Executive Vice President for the company out of our Humble office as well as a master-planned community General Manager. Outside of work, Laura enjoys relaxing with a good movie or book and spending time with her two daughters. 
Margie De La Cruz is celebrating her 21-year anniversary! Margie is a Clerical Assistant at our West Houston office and is always so friendly and helpful. Margie loves to dance, take trips to the casino, and jam out to Elvis music!

More Stockholder Anniversaries

Congratulations to Leticia Burchard for reaching 6 years with C.I.A. Services! Letty is the Gate & Access Coordinator and the Maintenance Coordinator Assistant out of the San Antonio office. She is a dedicated employee always willing to assist her coworkers and clients in any way she can. In her personal life, she enjoys hanging out by her pool with her husband, children, grandson, and her two goofy Goldendoodles Molly & Max.
Jessica Soto is also celebrating 6 years with us! Jessica is a Home Improvement Coordinator at our Humble office. She is willing to help anyone in need while maintaining her amazing sense of humor. Jessica loves spending time with her husband, 3 children, their dog, and cat.
Congratulations to our newest stockholder, Belinda Flores! Belinda is an Accounting Clerk in our Bandera office who can complete anything she puts her mind to. Belinda enjoys spending time with her husband, kids, and grandchildren. She also enjoys the company of her horses.


The Next Chapter
by Annette McConnell

At the end of May, our dear Cindy Hatthorn is retiring and moving on to the next chapter of her life. We are so happy for her and her husband Vernie, who is also retiring from his career as a guard at Hondo Prison. They plan to move “back home” to Lufkin, Texas, to be near family – and especially those grandbabies!

Cindy, a Stockholder at our Bandera Accounting office has been a loyal and valued employee for 9 years. We will miss her terribly, especially her “Team Spirit.”  She’s always been willing to step in and help when needed or take on added responsibilities.  She personifies “Loyalty” and “Dependability.”  She is a kind and considerate person who understands other’s needs, which is part of what makes her such a pleasure to work with. 

Among other things, Cindy is an expert in researching and solving utility billing issues. She is tenacious and gets the job done!

A Few Fun Facts About Cindy

  • We dubbed Cindy the office weather guru – as she is always up-to-date with any weather changes.  When we may have heard different reports, we go to Cindy.
  • Living in a rural area, Cindy was our first “Chicken Lady” and most all of us have purchased eggs from her – it was a great way to recycle our egg cartons too!
  • We will especially miss the fact that we hear her driving in before we can even see her as she loves to pump up the tunes – mostly from the 70’s – Rod Stewart, Fleetwood Mac, etc. – whatever is playing – she is jamming out and singing.  She loves to sing – and does it very well!

Cindy, We will miss you for all these reasons and more – but mostly because you have a beautiful soul.  Thank you for everything you’ve done.  We wish you nothing but happiness and a long life ahead of you to enjoy those things that make you happiest, your children and grandbabies.  You deserve it!  We all wish you the best in everything!  

Find Us on Social Media!

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond.

Seminar Series

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice Series

Our Associations in Practice Series is an offering of short videos with very specific topics. Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.