Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

March 2021
eNews Monthly
Volunteer Spotlight

Rose Mary Betancourt-Trevino of Highland Meadows
by Tra’Neshia Williams

Rose Mary Betancourt-Trevino moved to Highland Meadows with her husband, Richard, and son, Jimmy, in August 2000. Rose Mary has served the community with full dedication since 2001 by volunteering her time and making decorations for the community’s events. She decided to join the Board of Directors in 2019 as a Director and currently sits as the Board President.

Rose Mary also oversees Highland Meadow’s park renovation project. She and her husband personally replaced the grills at the park, saving the Association from bearing the costs. We are excited to see this project come to fruition!

It is clear that Rose Mary is community-oriented and a dedicated volunteer at heart, even outside of Highland Meadows. Prior to joining the Board, she served in many ministries at St. Luke’s Catholic Church. She also has been very active in her son’s sports endeavors by holding the titles of Team Mom for the Sagemont Cowboys football team from 2001-2007 and Vice President of the Sagemont Beverly Hills Little League Baseball League from 2005-2010.

Rose Mary works at The University of Texas Health Science Center at Houston (UTHealth). Even with her busy schedule, Rose Mary enjoys doing crafts, drawing, cooking, baking, and loves spending time with her family.

Rose Mary will tackle any project the community needs her help on, and they are truly blessed with her work ethic, empathy, and community mindset! We couldn’t ask for a better ambassador for Highland Meadows.


Managers Earn PCAM Designation

Congratulations are in order for Kristen Craig and Jennifer Northington for recently earning the Professional Community Association Manager (PCAM®) designation by the Community Associations Institute (CAI).

No other designation in the community association management business symbolizes professionalism like the PCAM.  By earning their PCAM, Kristen and Jennifer have demonstrated a long-term commitment to their professional development.  A brief list of the requirements to earn the PCAM is listed below.

  • Minimum 5 years association management experience
  • Earn Certified Manager of Community Associations (CMCA) designation
    • Successful completion of Essentials of Community Association Management, the first course in the  CAI Professional Management Development Program (PDMDP)
    • Pass CMCA exam
  • Completion of 6 additional PDMDP courses and tests  
    • Facilities Management
    • Association Communications
    • Community Leadership
    • Community Governance
    • Risk Management
    • Financial Management
  • Achieved Successful completion of the PCAM case study, a comprehensive examination of an actual community with real-life, everyday issues 

Kristen manages large-scale and new development communities out of our Humble office.  She is always looking for ways to improve her skills and be the best she can be for our clients and the company. Kristen will be celebrating her 10-year company anniversary this April. 

Jennifer joined us in 2012 and has worked with a variety of communities of all sizes including master-planned developments. She is an active member of CAI and is part of the Greater Houston Chapter Education Committee. Her ongoing desire is to constantly learn and improve her skills to be an asset to our clients and the company. 

Great job Kristen & Jennifer.  Way to be Awesome!


Manager Earns CMCA Designation

Congratulations are in order for Lindsay Scholfield for recently earning the Certified Manager of Community Associations (CMCA®) designation by the Community Association Managers International Certification Board (CAMICB).

CAMICB administers the CMCA examination, a rigorous test that measures knowledge of best practices in the community management industry.  The CMCA is accredited by the National Commission for Certifying Agencies (NCCA) and complies with the NCCA’s stringent international standards for a professional certification program.

Lindsay is the Lifestyle Manager for the ARTAVIA community, which is managed out of our Humble office.  She joined C.I.A. Services in 2016 and will become a stockholder in a few months.  

Way to go Lindsay! 

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them, take a vote, and feature one winner from Houston and one from San Antonio.



  • March - Atascocita Trails Homeowners Association - Jennifer Northington

Here are the previous winners:

  • February - Cross Creek Ranch Community Association Renea Miksch & Kristen Craig
  • January - Plantation at Woodforest Community Association Jennifer Northington
  • December - Telfair Commercial Association Deniece Reyes

San Antonio

  • March - Legacy Trails Cell-3 Homeowners Association - Tori Irwin

Here are our most recent selections:

  • February - The Summit Mutual Amenities Association, Inc. Valerie Flinn
  • January - Bridlegate Ranch Property Owners Association Tina Jameson
  • November - Deer Hollow Homeowners Association Abbey Autry

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

New Communities

We are very pleased to announce the return of the Churchill Homeowners Association to C.I.A. Services! We managed Churchill a few years ago, but the community decided to try a different direction. After a few years away, they realized what they were missing and we are happy to welcome them back. Churchill is a 245-home gated community off Huebner Road in north San Antonio near several of our other communities.

We are also excited to announce our newest client for our San Antonio office – the Mission Trace Homeowners Association! Mission Trace is a beautiful, wooded neighborhood with 260 homes. It is on Vance Jackson Road just 3 miles from our office. Mission Trace has a clubhouse, pool, tennis courts, lake, and a 24/7 guarded entry. The community has always been self-managed with an onsite office manager, but the Board recognized the need for professional management to continue to maintain its wonderful community, and we are delighted to take on that role!

Welcome to the C.I.A. Services team!

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in March.

  • Colony Grant Homeowners Association — 21 years
  • Fairfax Village Homeowners Association — 18 years
  • Summerwood Commercial Property Association— 15 years
  • Cross Creek Ranch Community Association — 13 years
  • Brays Forest Patio Homes Maintenance Fund — 12 years
  • Lakes of Williams Ranch Owners Association — 6 years
  • Lake McQueeney Las Brisas Homeowners Association — 3 years 
  • Encino Mesa Homeowners Association — 3 years 
  • Summer Lake Ranch Property Owners Association — 2 years

Our goal has always been to create a positive, long-term relationship with all of our client communities. We are very proud to be managing all of these communities.

Find Us on Social Media!

C.I.A. Services, Inc. has a long and proud history of providing up-to-date news on our company happenings, industry news, and association governance.  Each month, we are pleased to share with you our eNews Monthly.  Each issue loaded with great information! 

We have broadened our social media presence to include LinkedIn and Facebook. With these additional layers of communication, you can always find the latest information about our company, employees, association management, and other related news.  

If you are not already following us, please ”Like” us on Facebook and “Follow” us on LinkedIn to stay up-to-date on all things C.I.A. Services and beyond. 

Seminar Series

Stay Plugged in With Webcasts

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you are interested in one of our seminars, they are available on our YouTube channel. The following seminars are now available:

To watch any of the webcasts, simply click on the links above.


Associations in Practice Series

Our Associations in Practice Series is an offering of short videos with very specific topics. Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Associations in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for news on the latest additions.
Employee Corner

Employee Anniversaries

Priscilla Aleman, Receptionist at our West Houston Office, is celebrating her 13th anniversary! Priscilla loves working with her church and going on mission trips. She also enjoys spending time with her family and furry friends!

Congratulations to Sally Lohrke, Financial Team Leader at our Bandera Office, for reaching her 7th anniversary this year! She and her team work diligently to handle numerous financial matters for our communities. Outside of work, Sally enjoys spending time with her husband and adult children – one of which is soon to make her a first-time grandmother!  

Purvi Patel is celebrating her first anniversary with C.I.A. Services! Purvi is a Community Specialist out of our Humble Office. In her free time, Purvi enjoys cooking, shopping, and spending time with her husband and son.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.