Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

August 2020
eNews Monthly
Volunteer Spotlight

Randall Starr of Pembroke Village Homeowners Association
by Tera Rond

This month’s Volunteer Spotlight is Randall Starr, Board President for Pembroke Village Homeowners Association, who is a great leader, neighbor, and team player.

Randall is one that gets down and dirty for what the community needs. He recently updated the landscaping at the front entrance by himself; he discussed with other community members what they thought would be best for the area, and made it happen. He walks the neighborhood daily and pays attention to the things that need addressing, and generally tries to handle things himself.

Randall treats his whole community as if it were his own home. He puts just as much care in the public children’s park as he does his own yard. He recently did away with the old table at the park and ordered and assembled a new table for the families in Pembroke Village. He truly cares about the families in Pembroke Village.

One of Randall’s best qualities is his compassion for his neighbors. When a neighbor has a lingering deed restriction issue, he acknowledges what problem someone may be having and tries to give options for solutions when possible, not a free pass, but an idea that may provide resolution.

Randall Starr was raised in Southern California, where he spent lots of time on the beaches. At age 18, he enlisted in the Air Force and spent many years of his young-adult life in many different places. San Antonio, Texas is the place he and his family chose to settle permanently; they have been living in Pembroke Village for about 6 years and on the Board for a little over 5. Randall is married to his beautiful wife Sandy, and they have a 13-year-old son, Alistair. Randall and Alistair’s favorite thing to do together is skateboarding.

When asked what his favorite thing about his community is, he stated it is that Pembroke Village is a small community; it is too small to get lost in and too small to be able to hide in. Everyone knows each other and feels closely-knit.

Randall says he enjoys going above and beyond for his community because he likes to make sure things are getting accomplished. He believes that everyone has a responsibility to take, outside of themselves. An obligation to everyone. People with this type of attitude in life are who make the world go round.

C.I.A. Services and the Pembroke Village Homeowners Association are grateful to have someone as selfless and hard-working as Randall in their community. Thank you for all you do!

Living Our Core Values

Pay It Forward - Finale

Back in April, we introduced you to our company-wide "Pay It Forward" initiative, where an additional $50 was added to each of our employees’ paychecks, and we encouraged them to grant this money to a person or organization in need that has been impacted by COVID-19. This initiative has highlighted the empathy, passion, and love for community held in the hearts of all of our employees, and no matter what each individual decided to do, they were most definitely S.P.E.C.I.A.L. in doing so.

After 3 editions of the eNews, we’re at the conclusion of this series. We hope you have enjoyed reading the heartfelt stories our wonderful employees have submitted. 


"A friend of mine was placed on furlough and got back to work with very limited hours at Hopdoddy Burger Bar. So, I visited her job and gave her a $50.00 tip after ordering takeout."

~ Ryne Williams, Onsite Staff, Humble Office


"I decided to support a local restaurant called The 4 Way Bar and Grill. I ordered a burger curbside and tipped the employee that brought it out to me $50.00. My co-worker’s husband is one of the owners of the restaurant and was able to pull up security camera footage of the exchange, so I was able to relive the server jumping up and down out of excitement from the gift. As a former worker in the service industry, it made me really happy."

Brittany Ashe, Corporate Assistant, San Antonio Office


"The ’Pay It Forward’ opportunity provided me with an experience to truly help a friend in need during this difficult time. My friend is a single mother, who works at night to provide for her daughter, while also taking college courses online during the day. She was one of the first to be laid off due to the pandemic, as her night job is a suite attendant at the Alamodome for concerts and events. In addition to this, she did not receive a stimulus check to help her financially. When I informed her of what we were doing and that I chose her as my recipient, I received multiple text messages and a long phone call from her full of shock and tears of happiness. It means a lot to me to be able to support someone I care about who deserves it."

~ Caroline Polan, Administrative Assistant, San Antonio Office


"A few weeks ago, I went to our local Kroger store during the senior-only hours and gave $25 towards the grocery bills of a couple of seniors who were very surprised and grateful for this gesture."

~ Anderson Campbell, Maintenance Coordinator, Humble Office


"My neighbor is a young lady who works in the service industry. She was placed on furlough upon the closure of many businesses in that industry. I asked her if she didn’t mind me assisting her financially. The pay it forward fund was given to help sustain her during her furlough from work. She was very appreciative. Thank you, C.I.A. Services!"

Evan Ducote, Maintenance Coordinator, Southwest Houston Office


"The Weston Centre located in Downtown San Antonio is getting volunteers to make Blessing Bags, consisting of things like bottled water, toiletries, new socks/underwear, non-perishable foods, etc. These bags will then be available at the Courtesy Desk at the Weston Center for tenants and/or guests to take and distribute as needed. My $50.00 went to new socks for the Blessing Bags. Downtown San Antonio has a lot of people in need of help especially at this time, so I’m happy to use the funds in this way."

Leticia Burchard, Gate/Access Coordinator, San Antonio Office

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • August - Valley Lodge Property Owners Association - Southwest Houston Office - Libby Hodges
  • July - Sunrise Pines Homeowners Association - Humble Office - Kaila Gattis
  • June - Indian Shores Property Owners Association - Humble Office - Brenda Ellington
  • May - Aliana Homeowners Association - Southwest Houston Office - Deniece Reyes
  • April - Remington Ranch Community Association - Humble Office - Jennifer Northington
  • March - Bridlewood Estates Property Owners Association - Southwest Houston Office - Kim Moore

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in August.

  • Country Colony Community Improvement Association — 25 years
  • Atascocita Trails Homeowners Association — 8 years
  • Eli West End Owners Association — 6 years
  • Yaupon Ranch Homeowners Association — 5 years
  • Aliana Homeowners Association — 4 years
  • Aliana Community Council Association — 4 years
  • Shady Acres View Homeowners Association — 3 years
  • Happy Hide-A-Way Civic Club — 3 years
  • Winn Brook Estates Homeowners Association — 2 years
  • Legacy Trails Cell-3 Homeowners Associaton — 2 years
  • Clear Creek Forest Subdivision, Section 13, Property Owners Association — 2 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner

Stockholder Anniversaries

We love to celebrate special milestones with our employees. We recognize stockholders on their anniversary month.  C.I.A. Services employees become stockholders after they have been employed for five years.

Kim Moore, Executive Vice President, Community Manager, and Branch Manager of our Southwest Houston Office, is celebrating her 22nd anniversary! In her spare time, Kim enjoys traveling with her husband, Orlando, and spending time with her Godson, Taeden.

Congratulations to Frances McIntyre on her 15th anniversary! Frances is our Team Lead in Customer Service and an Administrative Assistant at our Humble Office. She is an awesome, dedicated, and hardworking employee. Frances is always the first one to volunteer if help is needed to cover a shift and will take on any task given to her. She enjoys having family barbecue gatherings and relaxing on the weekends.

Congratulations to them both!


One Year Anniversaries

We are also celebrating a few one year anniversaries this month!

Congratulations to Tera Rond, Community Manager at our San Antonio Office! Tera always brightens up our days with her friendliness and sense of humor, and she is willing to take on whatever is thrown at her. Outside of work, Tera enjoys spending time with her family and friends, including her daughter, Ariel, and son, Kalobe.

Rayvin Markham-Gunn is also celebrating one year with C.I.A. Services! Rayvin is an HIR Coordinator at our San Antonio Office. She is very detail-orientated and brings a lot of positivity and efficiency to our office with her go-getter attitude. In her spare time, Rayvin loves to travel, and even married her husband, Owen, on a beach in Jamaica. Rayvin is a proud dog mom of her two dogs Porkchop and Duncan.


Welcoming Archer!

Congratulations to Linda Morris, Community Manager at our Humble Office, on becoming a great-grandmother last month!

Archer Glen Jordan made his way into the world on July 17th, 2020 at 6 lbs 3 ounces.

We wish you and your family well in this new chapter, Linda!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.