Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

March 2020
eNews Monthly
Fun Times

Hockey Night 2020

Each year, we invite our community volunteers, employees, families, and friends to join us for Hockey Night with the San Antonio Rampage. We spend a fun-filled evening watching a great sport.  

The 2020 Hockey Night will be on Saturday, March 21st when the Rampage will take on the Manitoba Moose at the AT&T Center. Hockey is a cool, fun, and fast-paced game. If you’ve never seen hockey in person, you are in for a treat!

Click below to see photos of the fun from the last ten years.

2019    2018    2017    2016    2015    2014    2013    2012    2011    2010

Volunteer Spotlight

Lakeridge Home Owners Association Board of Directors
by Summer Smith

This month’s volunteer spotlight is a bit different than normal as it showcases not one volunteer but a group of volunteers; the Lakeridge Board of DirectorsThis board is made up of 7 volunteers: Sara Askey, Art Bobadilla, John Coates, Tyler Earle, Lee Ohl, Jason Parks, and Gene Zunker who all work very hard on making their community a fun, friendly, and family-oriented place to live. They celebrate National Night Out, have a Holiday Decorating Contest, and proudly donate to local entities such as the McQueeney Volunteer Fire Department and Friends of Lake McQueeney (FOLM). At last year’s National Night Out, homeowners enjoyed BBQ plates catered by a local company, J’s Primetime BBQ, chats with the Seguin Police & Fire Department who delightfully stopped by.  The Board also ordered custom Lakeridge HOA & C.I.A. Services cookies from Holmes Made Cookies for the residents to enjoy.

Lakeridge Home Owners Association is a tranquil established community of 172 homes and lots, located on the ever-so-popular Lake McQueeney. This hilly community offers waterfront property at the bottom of the neighborhood and larger more spacious lots towards the top. All owners are allowed access to the neighborhood boat ramp on Lake McQueeney. With no public access to Lake McQueeney, this makes for a very valuable amenity.

Lakeridge is a beloved community who was self-managed until they joined C.I.A. Services’ portfolio shortly after our expansion into the San Antonio market in 2008 – Mr. Coates was actually one of the board members to sign the original contract! We are honored to be the one and only management company to manage Lakeridge and are optimistic we will have many more years together. Congratulations to the Board of Directors, community volunteers and all members of the association – it is well deserved to be the March 2020 volunteer spotlight!    

Living Our Core Values

Charles Driskell - Working with CERT

Our company holds high regard for our core values. Now that we have cycled through what each of our seven core values means to our employees in the past editions, the "Living Our Core Values" series will now share with you specific, real-life examples of how we live by our core values, either as an entire company or by an employee. We refer to our core values as "SPECIAL" as each letter of that word represents a particular core value. S = Stewardship, P = Passion, E = Empathy, C = Community, I = Integrity, A = Awesomeness, and L = Loyalty.

Charles Driskell is a Maintenance Coordinator at our San Antonio Office and is another example of a SPECIAL employee that executes our company’s core values. He demonstrates all seven of our core values through his continued efforts with the Community Emergency Response Team (CERT).

The Community Emergency Response Team (CERT) program educates passionate community members about disaster preparedness for hazards that may impact their area and trains them in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations. Using the training learned in the classroom and during exercises, CERT members can assist others in their neighborhood or workplace following an event when professional first-responders are not immediately available to help. CERT members are encouraged to support emergency response agencies by taking an active role in emergency preparedness projects in their community.

Charles has been a certified CERT member since 2007 and performs dangerous, yet rewarding, work year-round whenever disaster or tragedy strikes his area. Charles is a Steward in his volunteer work for CERT; supervising/assisting in times of crisis is a big task. He encapsulates the core values of Integrity, Community, and Loyalty just from being willing to help out the people around him whenever he is called to do so. Charles says, "it is a great way to assist the community in times of devastation," showing how Empathetic he is to those who face harsh destruction during a disaster situation. Finally, it takes a whole lot of Awesomeness to keep up all of this great work for 13 years! Thank you, Charles, for being an active and helpful member of your communities both at home and at C.I.A. Services, and for embodying all of our core values in your daily life!

If you’re interested in becoming a member of your Community Emergency Response Team, you can access information about the course here.

Seminar Series

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel. The following seminars are now available:

Just go to our website,, and click on the Resources tab. From there, select our Library and you will see the links to each webcast and other training materials or you can simply click on the links above.

Community Website Administrator Training

This is the required training course for certification as a Community Website Administrator (CWSA) on the C.I.A Services web site ( As a CWSA you’ll be able to maintain the pages for your community. You’ll be able to create news and events, update key personnel, add community information, display photos, conduct surveys and much more. Being a website administrator is very easy on and you can do it from anywhere you have an Internet connection. All CWSA training is done by webinar in the comfort of your home.

Advance registration is required.  To register, please send an email to


4 – 5 pm




Associations in Practice Series

Our Associations in Practice Series is an offering of short videos with very specific topics. Super-Budget Concepts is a great introduction (or refresher) to our Super-budget and a nice refresher or opening to the full webinar offered in our Seminar Series. 
In our video, Short Term Rentals, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Association in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for the news on the latest additions.
Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • March - Bridlewood Estates Property Owners Association - Southwest Houston Office - Kim Moore
  • February - Hidden Arbor Community Association - Humble Office - Kristen Craig
  • January - Heather Ridge Village Homeowners Association - Humble Office - Kaila Gattis
  • December - Plantation Lakes Community Association - Humble Office - Linda Morris
  • November - Summerwood Commercial Property Association - Humble Office - Kim Cowart
  • October - Clear Creek Forest 13 Property Owners Association - Humble Office - Valerie Lehr

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in March.

  • Colony Grant Homeowners Association — 20 years
  • Fairfax Village Homeowners Association — 17 years
  • Summerwood Commercial Property Association— 14 years
  • Cross Creek Ranch Community Association — 12 years
  • Brays Forest Patio Homes Maintenance Fund — 11 years
  • Lakes of Williams Ranch Owners Association — 5 years
  • Lake McQueeney Las Brisas Homeowners Association — 2 years 
  • Encino Mesa Homeowners Association — 2 years 
  • Summer Lake Ranch Property Owners Association — 1 year

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

New Communities

We are very pleased to announce the newest communities joining us!

The Telfair Office Park Condominium Association, Inc. joined our Humble Office in January.  This is a new commercial development which provides office space for small companies. 

Agora Palms Property Owners Association also joined us in January.  Agora Palms is an 80-acre tract of commercial land that will be managed out of our San Antonio Office.

We are excited to work with each of them!

Employee Corner

Employee Anniversaries

Priscilla Aleman, Receptionist at our Southwest Houston Office, is celebrating her 12th anniversary! Priscilla is a native Houstonian who loves spending time with her family, friends and two dogs - Cujo & Chops! 

Sally Lohrke is celebrating her 6th anniversary with C.I.A. Services! Sally is the Financial Team Leader at our Bandera Office. Sally has a wonderful family which includes her husband, John, a retired San Antonio police officer, and three children.

Congratulations to Morgan Miksch on her first year with the company! Morgan is the receptionist at our Humble Office and always greets our residents with a smile. Morgan has a one year son, JT and loves spending time with him and her family.

Brittany Lopez, the Administrative Assistant at our San Antonio Office, is also celebrating her first anniversary!  Brittany recently became an aunt to a baby girl and is very excited to take on that role!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.