Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

July 2019
eNews Monthly
Volunteer Spotlight

Jane Pauley-Flores of the Summit Mutual Amenities Association
by Valerie Flinn

Meet Jane Pauley-Flores. Her life as a volunteer reaches beyond her community to tens of thousands each month in the heart of the City of San Antonio; she is the Executive Director of the Historical Main Plaza Conservancy.

Jane has been a driving force behind the San Antonio Conservancy since its inception in 2007. She is responsible for all of the fundraising activities on the Plaza, including the Annual Fiesta activities. Jane has a very evident love and commitment to her community. Her volunteerism reaches to several other boards, most recently including the El Mercados Zona Cultural Steering Committee. 

She is a proponent of higher learning and encourages the pursuit of education for the city’s youth through Mariachi Music Scholarships and has recently received recognition with the Pinnacle Award for the Best Education program. She has also worked with local Universities to provide internship opportunities for graduate students in the city.

Jane puts the same love and effort towards her community, The Summit, in San Antonio’s Stone Oak Area. She has been a dedicated and committed board member since 2004. She works hard to ensure that the fiduciary responsibility she carries for the community is given its due consideration and judged for the benefit of all, before acting. With her dedication and leadership, the community is now preparing to form a committee and begin the process to create a master plan for the newly deeded properties in the community. She has a strong vision of how The Summit can develop, including an area that will serve as a meeting point and family gathering place for the community. With her support and drive, we know this board of directors will make it become a reality.

Please join us in saying a very hearty ‘thank you’ for all that Jane does for her community and her city.

Living Our Core Values

Priscilla Aleman

We are excited to bring to you another real-life example of how we live our core values. As you may know, we refer to our core values as "SPECIAL," and each letter of that word represents a particular core value. S = Stewardship, P = Passion, E = Empathy, C = Community, I = Integrity, A = Awesomeness, and L = Loyalty.

This month, we introduce you to Priscilla Aleman, the receptionist at our Southwest Houston Office. Priscilla is very active in her church community. She demonstrates Passion, Community, Loyalty, and of course, Awesomeness through her efforts with The Potter’s House Christian Fellowship Church.

The Potter’s House Christian Fellowship Church is a passionate, non-denominational church based in West Houston. Priscilla has been a member of this church for 32 years and has remained active year-round in numerous ways for the whole duration of her involvement. Every month, she teaches a Sunday School class to children ages 4-11. She also frequently works in the nursery to care for infants and young children while their parents attend service.

Additionally, Priscilla works with the church in reaching out to the community (both in Houston and globally) through mission trips and outreach programs to minister the good news of the Gospel. In Houston, The Potter’s House Christian Fellowship Church works with other churches to plan community events and create a larger sense of fellowship across the city. They have also visited cities across the United States, as well as many nations around the world. To name a few, they have sent mission trips to Mexico, China, and Spain. During these travels, the church hosts outdoor concerts, seasonal festivals, game nights, and more, to reach and inspire people of many different backgrounds, and spread their message of love and selflessness across the globe. In fact, the church recently opened a second location in Juarez, Mexico to continue to spread their message with more than just temporary trips out of the country.

Priscilla’s work with The Potter’s House Christian Fellowship Church is indicative of her immense passion for religion and helping not only her community, but the world, and we are grateful to be around someone as considerate and caring as her!

Seminar Series

We offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel. The following seminars are now available:

Just go to our website,, and click on the Resources tab. From there, select our Library and you will see the links to each webcast and other training materials or you can simply click on the links above.


Associations in Practice Series

Our first video in the Associations in Practice Series covered Super-Budget ConceptsThis is a great introduction (or refresher) to The Super-Budgeting Process webinar offered in our Seminar Series.
Our latest addition to the Series is Short Term Rentals. In this video, we offer insight into short-term rental properties. We have an expert panel on board discussing everything from what a short-term rental is, to potential problems and possible solutions.
All of our Association in Practice Series videos will be available on our YouTube channel. We will send updates when new material is added. You can also subscribe to our channel for the news on the latest additions.
Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • July - Ashcreek Homeowners Association - North Office - Kristin Taylor
  • June - Aliana Commercial AssociationSouthwest Houston Office - Deniece Reyes
  • May - Cinco Ranch Southwest Community Council - Humble Office - Kimberly Cowart
  • April - Lake McQueeney Las Brisas Homeowners Association - San Antonio Office - Summer Smith
  • March - Pine Forest Village Community AssociationHumble Office - Angela Douglas
  • February - Bowling Green Garden Homes AssociationHumble Office - Valerie Lehr
  • January - Artesian Lakes Community Association - Humble Office - Jennifer Northington

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in July.

  • East Point Community Association — 29 years
  • Inwood Northwest Neighborhood Association — 18 years
  • Royal Palms Homeowners Association — 15 years
  • Community Association of Crockett Park — 9 years
  • Steeple Chase Terrace Townhouse Association  5 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner

Employee Anniversaries

We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their one-year anniversary with our company. Additionally, we recognize stockholders on their anniversary month.  C.I.A. Services employees become stockholders after they have been employeed for five years.


Stockholder Anniversaries

We also have many stockholders celebrating their anniversaries in July!

Cindy Hatthorn is an important part of our Accounting Office and is celebrating 7 years; she is always willing to help out her co-workers. Cindy is well acclimated to small-town life: she has chickens and sells fresh eggs, and likes to sew and crochet items as gifts for friends.  She has also traveled and lived in many places around the world, and we love to hear her wonderful stories.

Linda Morris is a Community Manager at our North Office and is celebrating 12 years. Outside of work, Linda dedicates all her spare time to her grandchildren; Her grandson Ryan loves visiting his grandma’s office. Linda always looks forward to her summer vacation road trip back home to Missouri.

Jennifer Northington is a Community Manager at our North Office and is celebrating 7 years. Jennifer and her husband, Jeff, enjoy cruising and practicing photography together, and they often have friends over for small gatherings. She spends her spare time watching her son play sports and volunteering at Second Baptist Church in Kingwood.

Cherylyn Gatlin is our Insurance Coordinator operating out of our San Antonio Office is celebrating 6 years. In addition to making sure that all of our communities have proper insurance coverage, Cherylyn also works with the Compliance Department processing home improvement requests and attending committee meetings. Outside of work, Cher loves to create various crafts and has proven herself as a talented artist. She also enjoys spending time with her cats.


One Year Anniversaries

We have many one-year anniversaries to celebrate this month!

Robbeye Campbell has been a delight to have in the SW office until her transfer to Aliana; she brought a fresh perspective to our environment, one of community and togetherness.  She initiated some changes in the way we celebrated employee birthdays to make them more personal and meaningful and it has been a tremendous success.  Outside of the office, Robbeye likes to watch movies and crochet. She is genuine and a joy to be around

Tori Irwin is a Community Manager at our San Antonio Office. She possesses a very analytical mind that can put things together and follow through with solutions, as well as great communication skills that put our board members and residents at ease. Tori has a fascination with Game of Thrones and several other geeky, Sci-Fi storylines, and her time off is spent watching movies, listening to podcasts, and reading. She loves dressing up in costume with her family and adores her stepdaughter Brianna! 

Aaryona Garcia-Patton works onsite in Aliana Community Council, managed by our Southwest Houston Office. Outside of working, Aaryona enjoys painting at Pinots Palette, as well as working out, sleeping, and eating. Her favorite restaurants include Jupiter’s Pizza & Waffle, Lotus Seafood, and Chick-Fil-A.

Kerry Wilkins is one of the friendly voices you hear when you call our Humble Office. At home, she has two daughters and she likes to take trips to the beach with them. In down-time, Kerry enjoys reading and binge-watching Netflix.

Kristen Martinez provides staff support in the San Antonio Office. She is a very caring and considerate person. Kristen has recently become interested in working with the trap, neuter, spay efforts to control feral cats in San Antonio, and during her daily breaks, she can be found taking care of the cats that are around the office. 

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.