Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

August 2018
eNews Monthly
Volunteer Spotlight

Doug Smith of Brays Forest Patio Homes
by Alma Reyes

Doug Smith has lived in Brays Forest Patio Homes since 2009. He has been an active member of his community, volunteering in numerous roles. Not only does he serve on the current HOA Board as Vice President, but he also serves on the Alief Super Neighborhood Council. In that capacity, he is currently working with the International Management District to come to a resolution regarding the commemorative Vietnamese street signs in the Bellaire area, which many believe are non-inclusive.

Doug’s passion and devotion to his community make him a true role-model volunteer. Both Brays Forest Patio Homes and the Alief Super Neighborhood Council are very fortunate to have such an outstanding community leader, and C.I.A. Services, Inc. is truly delighted to continue working and growing with him.

Back to School

Easing the Transition

Back to school time is upon us.  Lazy days in the sun are ready to give way to the hustle and bustle of bus schedules, homework and after school activities.  For many of us that means chaos and hectic schedules, but many experts say it doesn’t have to be that way. There are many things we can do to help ease the transition for ourselves and our kids.  Click here to review a list of articles,compliled by Marilyn Price-Mitchell, PhD, from many noted experts on back to school tips for everyone.

Seminar Series

Stay Plugged in with Webcasts

We now offer each of our seminars in the form of a recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel. The following seminars are now available:

Just go to our website,, and click on the Resources tab. From there, select our Library and you will see the links to each webcast and other training materials or you can simply click on the links above.

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • August - Redland Ranch Estates Homeowners Association, Inc. - San Antonio Office - Sebby Regalado
  • July - Community Associaton of the Highlands - Southwest Office - Libby Hodges
  • June - Retablo Ranch Owners Association, Inc. - San Antonio Office - Brandi Brack
  • May - Cypress Forest Lakes Community Association - Humble Office - Kaila Gattis
  • April - Cinco Ranch Residential Association II, Inc. - Humble Office - Laura Tate & Kimberly Cowart
  • March - Summerwood Community Association  - Humble Office - Jennifer Northington

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in August.

  • Country Colony Community Improvement Association — 23 years
  • Atascocita Trails Homeowners Association — 6 years
  • Eli West End Owners Association — 4 years
  • Yaupon Ranch Homeowners Association  3 years
  • Aliana Homeowners Association — 2 years
  • Aliana Community Council Association — 2 years
  • Shady Acres View Homeowners Association — 1 year 
  • Happy Hide-A-Way Civic Club — 1 year

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

New Communities

We are pleased to announce four new communities joining C.I.A. Services.

The Winn Brook Estates Homeowners Association currently maintains 216 beautiful homes in the city of Wincrest, which is located in Northeast San Antonio.

The Legacy Trails Cell-3 Homeowners Association is a 136-home, gated community on the rapidly growing west side of San Antonio in an enclave of several other communities we manage: Aviara, Westover Forest and Mirabella (Charro Legacy Trails).

The Clear Creek Forest, Section 13 Property Owners Association is an older acreage community located in Magnolia, Texas with 154 homes. Their amenities include a baseball diamond and a community building.

The Concan Country Club Subdivision Homeowners Association is a gated community surrounding the 18-hole Concan Country Club in the beautiful mountains of the Hill Country on the Frio River. There are currently 28 completed homes and the majority of them are used for short term rentals.

We are excited to welcome these new communities into the family!

Employee Corner

Employee Anniversaries

We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their 1 year anniversary with our company.  Additionally, once employees reach five years and become company stockholders, we recognize them each year on their anniversary month.

Kim Moore, Executive Vice President, Community Manager, and the Branch Manager of our Southwest Houston Office, is celebrating her 20 year anniversary!  In addition to the amazing work Kim does for us, she is frequently holding a camera to capture all of those special moments.

Congratulations to Frances McIntyre, on her 13 year anniversary. Frances is the Community Specialist Lead from our Humble Office.  In her free time, Frances enjoys spending time with her horses and grandchildren.      

Congratulations to them both!


Newest Community Emergency Response Team Member

C.I.A. Services sends an appreciative congratulations to Kimberly Terry of our accounting office in Pipe Creek/Bandera County!

Kimberly, amongst 12 other volunteers from the American Legion Post 410 and Bandera ISD, was recognized during a ceremony at the July 12, 2018 meeting of the Bandera County Commissioners Court for completing a Community Emergency Response Team (CERT) training course.

This was a 3 day (20 hour) course covering disaster preparedness, fire suppression, medical operations, light search-and-rescue skills, disaster psychology, and emergency team organization skills.

A disaster simulation was also held to bolster the training of volunteers who could be called on to assist emergency management officials should a disaster occur.

Officials say bystanders and/or victims provide the first immediate assistance on the scene in 95% of all emergency situations.  The CERT training prepares volunteers to know what to do if they are among those called on to provide that assistance.

Thank you Kimberly!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.