Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
Home > Resources > Library > Archived Newsletter

Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

June 2018
eNews Monthly
Volunteer Spotlight

Harriette Furino of Deerfield
by Sebby Regalado

Volunteer extraordinaire, Harriette Furino came with her husband, Antonio, to Deerfield in 1991 when the neighborhood was still a work in progress and many of the homes were yet to be built. She wasted no time in volunteering for countless tasks. Her skills in real estate and remarkable writing skills are ever on display.

Harriette served on the Board of Directors for six years, including two as President. But whether or not an office holder, she continues to serve in many capacities. She has judged Yard of the Month, Holiday judging, National Night Out, the Fourth of July Parade and the Easter Egg Hunt.

Harriette is the person that has taken great care to put together detailed manuals, historical notes, and orientation materials. Therefore, she is available to any board member or neighbor for consultation and/or mentoring.

For many years and continuing Harriette writes or edits newsletter articles. No regular activity suffers from her lack of availability. Moreover, she regularly walks the neighborhood reporting anything that needs attention, and you know the dog waste bags at the Children’s Park, yes she keeps those replenished.

Officially, she has served on the ACC, currently as chairperson of a large committee with one of the fastest responses times of any group. Harriette represents Deerfield in District 9 meetings and reports back to the Deerfield board. Deerfield’s help from Councilman Courage and his staff is, in a large part, a result of Harriette’s good works on our behalf. When Harriette speaks, everyone listens.

At the heart of Harriette Furino is more than a disciplined devotion to community service; she is truly a caring individual and friend to many. Don’t be surprised if you are in the hospital and you get a visit from Harriette, bringing a smile and chocolate. 

Thanks to Harriette for all her service. By her side, Antonio, deserves a shout out too. He constructed the bulletin board attached to the tennis courts and together they maintain it.  Deerfield is truly blessed to have Harriette.

Seminar Series

Stay Plugged in with Webcasts

We have received great feedback on our new webcast approach for presenting our seminars! With this new method of presentation, we are now able to offer the recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel. The following seminars are now available:

Just go to our website,, and click on the Resources tab. From there, select our Library and you will see the links to each webcast and other training materials or you can simply click on the links above.


Community Website Administrator Training

This is the required training course for certification as a Community Website Administrator (CWSA) on the C.I.A. Services web site ( As a CWSA, you’ll be able to maintain the pages for your community. You’ll be able to create news and events, update key personnel, add community information, display photos, conduct surveys, and much more. Being a website administrator is very easy on and you can do it from anywhere you have an Internet connection. All CWSA training is done by webinar in the comfort of your home.

Space is limited and advance registration is required. To register, please send an email to

06/12/18 – Tuesday

6 – 7 pm



Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • June - Retablo Ranch Owners Association, Inc. - San Antonio Office - Brandi Brack
  • May - Cypress Forest Lakes Community Association Humble Office - Kaila Gattis
  • April - Cinco Ranch Residential Association II, Inc. - Humble Office - Laura Tate & Kimberly Cowart
  • March - Summerwood Community Association  - Humble Office - Jennifer Northington
  • February - Lochshire Maintenance Fund, Inc. - Humble Office - Valerie Lehr
  • January - St. James Place Homeowners Association - San Antonio Office - Brandi Brack

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in June.

  • Copper Creek Civic Improvement Association — 21 years
  • Kenswick Trace Homeowners Association — 10 years
  • RiverWalk Property Owners Association —  4 years
  • Cross Creek Ranch Commercial Association — 4 years
  • Cambridge (San Antonio) Homeowners Association — 2 years
  • The Bridges Condominium Owners Association — 2 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Celebrating 2018 Graduates

Congratulations to the many Class of 2018 graduates!  Every year, many of our employees celebrate this great milestone with their loved ones. Your C.I.A. Services family celebrates with you! We are very proud of the accomplishments of our extended family and wish them all the best in fulfilling their future goals.  

"You’re off to great places!  
Today is your day!  
Your mountain is waiting, so...
Get on your way!" 

--Dr. Seuss


Our Extended Family

Sean Foley, Great-Nephew of Ralph Troiano and Tina Jameson.  Ralph is our President and Tina is an Executive Vice President.  Both are original founders.

Sean graduated from University of Maine (Go Black Bears!) located in Orono, Maine with a Bachelor of Arts in Political Science. Sean was also commissioned as a 2nd Lieutenant in the Army after training in the ROTC and will be detailed to Fort Hood. 

Those familiar with our Annual Bandera Riverfest Celebration may be interested to know that Sean helped Ralph design and test our first t-shirt blaster (see photo).  Always excited for a teaching moment, Ralph had Sean develop a presentation to the office showing the mathematical basis for the design.  


Shelby Kay James
, Daughter of Kimberly Cowart and granddaughter of Valerie and Neal Lehr.  Both Kimberly and Valerie are Community Managers in our Humble Office and Neal is one of our Compliance Inspectors.

After graduating from Midwest City High School, Shelby attended Rose State College (Go Raiders!) in Midwest City, Oklahoma with a two year academic scholarship. In July, Shelby will graduate with an Associates of Science Degree, specifically Pre-Professional Health Care.

Shelby has also been accepted in the University of North Texas, where she will continue her education with aspirations of one day becoming a Speech Pathologist.


Hanna Brack
, Daughter of Brandi Brack. Brandi is a Community Manager in our San Antonio Office.

Hanna graduated from Bandera High School (Go Bull Dogs!) located in Bandera, Texas. During her school career Hanna was the school mascot, Captain of the Color Guard, member of the FFA (Marketing and Equine teams), Jazz Choir & Varsity Choir. Hanna’s volunteer activities included Worthy Advisor of the Helotes Assembly # 377; International Order of the Rainbow for Girls, participant/volunteer in the NAMI walk (National Alliance on Mental Illness), and volunteer with the Boys & Girls Club of America. She has over 168 volunteer service hours in the last five years, giving back to her community.

Hanna will be attending Texas Tech to study Agricultural Communications after graduation.  


Megan Northington, Daughter of Jeff and Jennifer Northington.  Jeff is a Maintenance Coordinator for several Houston communities and Jennifer is a Community Manager at our Humble Office.

Megan graduated from Kingwood Park High School (Go Panthers!) located in Kingwood, Texas. She is graduating as a Certified Pharmacy Technician and is already working in a pharmacy. Megan will be attending Lone Star College and will transfer to Sam Houston State to complete her BSN in Nursing. 

Megan attends Second Baptist Church where she is an active member of the JUMP Team working with 1st to 4th graders and dancing at numerous events such as Kids Crazy Christmas, Angels of Light, VBS, Beach Retreat and local area children’s events. In addition to volunteering countless hours at Second Baptist, Megan was a longtime volunteer at Farrington Mission in Houston. Megan’s favorite verse is Philippians 4:13 “I can do all things through Christ who strengthens me.”


Carson Isaiah Hodges
, son of Libby Hodges. Libby is a Community Manager at our Southwest Houston Office. 

Carson turned the tassel on June 2nd, graduating from Clear Springs High School (Go Chargers!) located in League City, Texas. Carson excelled in Culinary Arts and puts those skills to work at home as he loves to cook! Carson enjoys designing music videos and apparel. He already has one video to his credit that was completed in April and went live in May which included a walk-on performance.

Carson will be attending San Jacinto College in the fall studying Business Management while pursuing his goals in video designing. With his desire to develop, organize, and manage his own business in mind, Carson will be learning the ropes to become a future entrepreneur.


Samuel Alan Jones
, Son of Jenni Jones, Access Device Coordinator at our Humble office.

Samuel graduated from New Caney High School (Go Eagles!) in New Caney, Texas. Sam participated in the school’s football program and, in 2017, received “Outstanding Linebacker of the Year” for Varsity Eagles. During the off-season, Samuel competed in weight lifting.

He was recently featured in the school bulletin for New Caney High School, the Eagle Times, regarding his academic and sports achievements. 

Samuel is planning to attend Texas A & M, in Blinn, Texas after taking off a year to work on an oil rig with Precision Drilling.


Our Littlest Graduate

Lailah DeBose, Daughter of Vina Evans, Receptionist at our Humble office.

Lailah (6 years old) graduated Kindergarten from Marshall Elementary (Go Marlins!) in Spring, Texas. Lailah received the Principal’s Award for “Year Round Excellence” as well as the Reading Award.

Her love for animals has her dreaming to own a pet hotel when she grows up.

Employee Corner


We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their 1 year anniversary with our company. Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.

Congratulations to Gloria Bell on her 29th anniversary with C.I.A. Services. Gloria is a stockholder and provides a variety of staff support. Gloria is always on hand to offer her support. She has been an integral part of the Humble office for so long and for many, a "second mom". We would be so lost without her!

Congratulations to Patrick Sheffield on his 10th anniversary with the company. Patrick is a stockholder at our Southwest Houston office where he is a Maintenance Coordinator. Patrick is usually the first one to sign up for the company events and when you are not looking, he just might pull a prank on you!

Annette McConnell is also celebrating her 10th anniversary with C.I.A. Services. Annette is a stockholder and the Office Manager at our Bandera office. Annette is very friendly to everyone. When Houston employees are visiting, she is always eager to show them around town.

Another employee celebrating 10 years is San Antonio’s Roseann Ashe! Roseanne is a stockholder and Office Manager. She began in our Accounting Department and transitioned to lead our San Antonio office a few years ago. Roseanne has a great fashion sense. We always look forward to seeing what she will come up with next!

Valerie Lehr, celebrates 6 years with the company this month! Valerie is a Community Manager at our Humble office. She is sweet and caring to everyone around her and she is always the first person we ask when we need a cake baked!


We are also celebrating many 1 year anniversaries this month!

  • Ryne Williams reached his one year anniversary on May 30th! Ryne is the on-site Community Assistant at the Cinco Ranch II community. Ryne joined us shortly after college and enjoys learning something new every day!

  • Jeff Northington is a Houston Maintenance Coordinator. He is so loved, that we couldn’t let just one office enjoy his company; he spends his time at both the Humble office and the Southwest Houston office!

  • Anderson Campbell is also a Maintenance Coordinator. He is officially assigned to the Humble office but spends most of his days touring communities in Katy. Anderson joined our company new to the industry and quickly learned the tricks of the trade.

  • Ashely Sullivan is a Community Specialist at our Humble office. She is an incredibly positive person and never lets anything get her down. Her smile is contagious and we look forward to seeing it every day.
Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.