Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

May 2018
eNews Monthly
Volunteer Spotlight

Nikki Bautista of Cinco Ranch II
by Kim Cowart & Lindsay Scholfield

The residents of Cinco Ranch II are known for being kind and generous individuals.  It is of no surprise that is the case for resident Nikki Bautista. Nikki started out life as a chemical engineer, but after becoming a Mother of 2 beautiful girls, realized, her kids were the most important thing in the world to her.  Nikki quit her job, but she was still passionate about bringing her family and others together.  From her strong desire to bring families together came the idea of, The Family Playhouse.  Nikki created this business with the sole intention of bringing families together at dinner time for a good, wholesome meal, and engaging families with fun and enriching activities. 

In 2016, as a resident of Cinco Ranch II, Nikki brought her time and talents to Food Truck Friday, to enrich the family activities hosted during the event (which averages 5,000 residents in attendance!).  She has volunteered her time over the last 2 years at multiple events, bringing a variety of games, crafts, and a fun outlook to her neighbors in Cinco Ranch II.  Residents adore her activities and have come to know her as one of the friendly faces of the community.

Recently, Nikki expanded her business and now brings these same amazing activities to many other communities, including several C.I.A. Services manages, such as Cross Creek Ranch and Aliana.  She will also be offering a fun camp this summer at the Cinco Ranch Lake House, allowing families a chance to “go around the world in a WEEK!”  Residents of Cinco Ranch II are extremely excited to see this fun, family based activity being offered within the community.

Though Nikki temporarily relocated to California, she has managed to keep The Family Playhouse alive and well, bringing the spirit of family togetherness to all of her neighbors while on the West Coast.  She will be moving back here shortly, and plans to volunteer more of her time to pursue her biggest passion – family meal time. 

Manager Designations

Certified Managers of Community Associations

Congratulations are in order for two very special employees that recenlty earned the Certified Manager of Community Associations (CMCA®) designation by the Community Associastion Managers International Certification Board (CAMICB).

  • Community Manager Kaila Gattis – Kaila has been a part of the C.I.A. Services team since 2016 and is currenlty a portfolio manager working out of our Humble office.
  • Customer Service Manager Angela Douglas – Angela is our Houston Customer Service Manager and the Office Manager of our Humble office. She joined us in 2007 as an Activities Coordiator and has proved herself to be an integral part of our leadership team.

CAMICB administers the CMCA examination, a rigorous test that measures knowledge of best practices in the community management industry.  The CMCA is accredited by the National Commission for Certifying Agencies (NCCA) and complies with the NCCA’s stringent international standards for a professional certification program.

CAMICB is an independent board that sets the standards for community association managers worldwide. It is the first and only organization created solely to certify community association managers and enhance the professional practice of community association management.

We are proud to expand the list of CMCAs working diligently for our company and our clients! Congratulations!

For more information, visit

Seminar Series

Stay Plugged in with Webcasts

We have received great feedback on our new webcast approach for presenting our seminars!  With this new method of presentation, we are now able to offer the recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel.  The following seminars are now available:

Just go to our website and click on the Resources tab.  From there, select our Library and you will see the links to each webcast and other training materials or you can simply click on the links above.


Community Website Administrator Training

This is the required training course for certification as a Community Website Administrator (CWSA) on the C.I.A Services web site ( As a CWSA you’ll be able to maintain the pages for your community. You’ll be able to create news and events, update key personnel, add community information, display photos, conduct surveys and much more. Being a website administrator is very easy on and you can do it from anywhere you have an Internet connection. All CWSA training is done by webinar in the comfort of your home.

Space is limited and advance registration is required.  To register, please send an email to

06/12/18 – Tuesday

6 – 7 pm



Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • May - Cypress Forest Lakes Community Association - Humble Office - Kaila Gattis
  • April - Cinco Ranch Residential Association II, Inc. - Humble Office - Laura Tate & Kimberly Cowart
  • March - Summerwood Community Association  - Humble Office - Jennifer Northington
  • February - Lochshire Maintenance Fund, Inc. - Humble Office - Valerie Lehr
  • January - St. James Place Homeowners Association - San Antonio Office - Brandi Brack
  • December - Atascocita West Community Improvement Association - Humble Office - Jennifer Northington
  • November - Indian Shores Property Owners Association - Humble Office - Linda Morris

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in May.

  • Bay Pointe Community Association — 19 years
  • Crystal Lake Property Owners Association — 18 years
  • Cinco Ranch Residential Association II— 10 years
  • Cinco Ranch Commercial Association II— 10 years
  • Cinco Ranch Southwest Community Council — 10 years
  • Cypresswood Green Property Owners Association — 9 years
  • Atascocita Timbers Homeowners Association — 6 years
  • Bandera Falls Property Owners Association — 6 years
  • CrossRoads at Benders Landing Estates Homeowners Association - 4 years
  • Oak Hill Estates Homeowners Association - 3 years
  • Mathom Landing Homeowners Association - 2 years
  • Rancho Verde Residential Community, Inc. - 2 years
  • The Community Association at Cielo Rio, Inc. - 2 years
  • Summit Ridge Property Owners Association - 1 year
Employee Corner


We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their 1 year anniversary with our company.  Additionally, once employees reach five years and become stockholders, we recognize them each year on their anniversary month.

Congratulations to Renea Miksch on her 33rd anniversary! Renea is an Executive Vice President, Branch Manager of our Humble office, Community Manager, and stockholder. Not only does Renea offer her support and guideance to her coworkers, she spends her free time coaching the girls on her daughter’s basketball team.  

Laura Tate of our Humble office is celebrating 25 years with the company this month.  Laura Tate is also an Executive Vice President in addition to Community Manager and stockholder.  When Laura is not at work, you can frequently find her enjoying a music concert with her daughters and friends. Her musical tastes range from classical to alternative and everythign in between.

We are pleased to announce that Margie De La Cruz of our Southwest Houston office has been with C.I.A. Services for 18 awesome years.  Margie provides an array of clerical support to the company and we would be lost without her!  When in search of supply items, Margie is our girl. Whether it be a clip board or a special pen, she has a place for everything. Some have a theory that she has invisible cabinets built into the walls!

We are also pleased to congratulate Judieth Simon as she celebrates her 1 year anniversary!  Judieth is the Community Assistant for Aliana.  She helps residents with their personal events at the facility and also helps plan amazing community events for all residents. We can always find her at the clubhouse with her wonderful smile!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.