Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

April 2018
eNews Monthly
Volunteer Spotlight

Jacqueline Johanning of Dancing Bear Property Owners Association
by Brandi Brack

Jacqueline (Jax) Johanning has been a member of Dancing Bear since 2013. Jax is married to her very funny husband, Richard Johanning and has two amazing children Noah and Matthew. Jax served from October 1992 - January 2013 in the U.S. Air Force as an Air Force Medic.  She served 20 years and 3 months.  She was deployed to Iraq September 2004 - February 2005 where she served as the Non-commissioned Officer in Charge (NCOIC) of the emergency room as a Master Sergeant during the attacks in Fallujah 1 & 2, Mosul, and Tikrit.

Jax began her volunteer efforts in Dancing Bear from the day she moved in by serving on the Social Committee for several years before being elected to the Board of Directors. She has now served as the President of the association since 2015. Jax has been instrumental in the reconstruction of the low water crossings & road repairs.  She has spent valuable time during the negotiations for annual maintenance contracts.  She also spearheaded the reopening of the Lake Side Park in 2016.

Jax has always had the Dancing Bear children or “rabbits” her pet name for children, in mind with her planning and requests for improvements in the association. In 2017 she requested the association create a “safe” place for the “rabbits” to swim at the Lake Side Park with the creation of a “No Boat Zone” between the peninsulas on Medina Lake.

In 2017 Jax launched capital improvements to the 6.6 acre park now named Bluebonnet Park. On March 13, 2018, phase one was completed and inspected by the Board of Directors at 5:00 p.m.  Phase one included the installation of an amazing playground for “rabbits” ages 4-13. By 5:30 p.m. on that day Jax was overjoyed to see 14 “rabbits” playing on the playground as we headed to our board meeting. She stated “those happy rabbits make it all worth it”.

Annually, the Johanning family hosts a Halloween hay decorating event at their home and invite all of Dancing Bear’s “rabbits” to join in on the Halloween decorating fun. During the holidays the hay is turned around and the "rabbits" are invited to decorate the hay for Christmas. The "rabbits" look forward to this event each year.

C.I.A. Services would like to thank Jax Johanning for her many years of services to our country and for her continuing service to Dancing Bear POA.  We are truly grateful to have an association volunteer like her.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in April.

  • Parkway Forest Property Owners Association — 32 years
  • Ridgepoint Community Improvement Association — 28 years
  • Pine Forest Village Community Association — 25 years
  • Sonoma Ranch Homeowners Association — 15 years
  • Telfair Commercial Association — 12 year
  • Highland Meadows Homeowners Association — 5 years

We have a lot of big numbers this month!  Thanks to all for being a part of our success.

Seminar Series

Stay Plugged in with Webcasts

We have received great feedback on our new webcast approach for presenting our seminars!  With this new method of presentation, we are now able to offer the recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel.  The following seminars are now available:

Just go to our website and click on the Resources tab.  From there, select our Library and you will see the links to each webcast and other training materials or you can simply click on the links above.

Community Spotlight

Cinco Ranch Residential Association II, Inc.


We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • April - Cinco Ranch Residential Association II, Inc. - Humble Office - Laura Tate & Kimberly Cowart
  • March - Summerwood Community Association  - Humble Office - Jennifer Northington
  • February - Lochshire Maintenance Fund, Inc. - Humble Office - Valerie Lehr
  • January - St. James Place Homeowners Association - San Antonio Office - Brandi Brack
  • December - Atascocita West Community Improvement Association - Humble Office - Jennifer Northington
  • November - Indian Shores Property Owners Association - Humble Office - Linda Morris

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Employee Corner


We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their 1 year anniversary with our company.  Additionally, we recognize employees on their anniversary month once they become company stockholders on their fifth year anniversary.

Rhonda Duffield is celebrating her 28th year anniversary with C.I.A. Services!  Rhonda is a Maintenance Assistant out of our Humble office that has worn many hats during her long employment.  Congratulations to her!

Congratulations to Angela Douglas on her 11th anniversary! Angela is our Customer Service Manager and the Office Manager at our Humble office and has also filled a multitude of positions for us.

Kristen Craig of our Humble office is celebrating her 7th year anniversary.  Kristen started her employment with us as an Administrative Assistant and was quickly promoted to her current position, Community Manager. Congratulations!

Robert Pampell is a Maintenance Coordinator in our Southwest Houston office.  Robert is celebrating his 5th year with the company and is our newest stockholder!

We are also pleased to congratulate Lorena Steen as she celebrates her 1 year anniversary!  Lorena is an Administrative Assistant at the San Antonio Office and an integral part of the team.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.