Professional Community Association Management Since 1984
Houston 713-981-9000
San Antonio 210-490-0000
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

March 2018
eNews Monthly
Volunteer Spotlight

Damon Ankenman of Westfield Glen
by Brenda Ellington

Damon has been a resident of Westfield Glen since May of 1993 which will be 25 years in a few months. Though Damon didn’t serve on the Board of Directors for the P.O.A. until 2015, he has always been the person out walking and picking up trash as he walked. He currently is serving in the capacity of board president.

Anytime a board member is needed to meet with a vendor or contactor he is always available. Damon has dedicated his time to the community and is always looking at what can be done to better the community.

Damon has been retired since 2013 and stays very active in his church. He is a lifetime member and third generation Deacon of South Main Baptist Church. Damon is married to his sweet and loving wife, Emma and has two wonderful children: Pat and Amy; and three delightful grandchildren: Isaac, Rossi, and Mia.

Damon served six years in the U.S. Marine Corp. Reserve from 1966 to 1972. He returned to Houston after 6 months of active duty in the Marine Corp. and started in the mail room of Hughes Tool Co (“Baker Hughes Inc.” after merger with Baker) in 1967 at a salary of $300.00 a month. He worked in various areas of Hughes Christensen, a company of Baker Hughes and held thirteen different jobs, including Product Manager of Licensee and Subsidiary Services. He eventually obtained the title of Product Coordinator, of which one responsibility was publishing the Baker Hughes Rig Count.  He stayed in this position for over 20 years. Damon retired in 2012 after 45 years with Baker Hughes but asked to come back on a contract basis for another year and a half, thus finishing a career of over 46 years with the same company.

C.I.A. Services would like to thank Damon Ankenman for his years of service to our country and for making Westfield Glen P.O.A. a community at which to hang your hat.

Fun Times

Hockey Night
by Kim Terry

This year we celebrated our “10th Annual Hockey Night with the San Antonio Rampage" at the AT&T Center in beautiful San Antonio! Our guests were treated like VIPs as they checked in through the VIP entrance where they received game and prize tickets. Several of our guests were winners of the “Golden Ticket” and walked away with some pretty cool autographed items. We introduced our 10th collectible cowbell which was “T-Bone with an Attitude” and of course our t-shirts were also a hit!!

Patrick Sheffield, Maintenance Coordinator from the Southwest Office, was selected to ride on the Zamboni during the first intermission and Wendy Heine from Dancing Bear Ranch graced the Zamboni in the second intermission. Several of our guests were treated to the ultimate “Fan Tunnel” experience getting to high-five and cheer on the Rampage players as they came onto the ice!

Two nights before, the Rampage dominated the Barracuda with a 3-0 shutout. Unfortunately, the Barracuda took a bite out of the Rampage momentum by scoring first on their way to a 5-1 win. But the Rampage played hard and getting to watch any hockey game live is a good hockey game!

We look forward to 2019 when we’ll have more surprises coming to Hockey Night!

Click the links below to see photos of all the fun over the last several years!

2018     2017    2016     2015     2014     2013     2012     2011    2010    2009

Seminar Series

Stay Plugged in with Webcasts

We have received great feedback on our new webcast approach for presenting our seminars!  With this new method of presentation, we are now able to offer the recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel.  The following seminars are now available:

  • Board Member Orientation
  • Practical Deed Restriction Management
  • Understanding Collections and Financial Reports
  • Meetings and Records - The Legal Requirements
  • The Essentials of Architectural Control
  • The Super-Budgeting Process
  • Advanced Topics for Board Members

Just go to our website and click on the Resources tab.  From there, select our Library and you will see the links to each webcast and other training materials or you can simply click here.


Community Website Administrator Training

This is the required training course for certification as a Community Website Administrator (CWSA) on the C.I.A Services web site ( As a CWSA you’ll be able to maintain the pages for your community. You’ll be able to create news and events, update key personnel, add community information, display photos, conduct surveys and much more. Being a website administrator is very easy on and you can do it from anywhere you have an Internet connection. All CWSA training is done by webinar in the comfort of your home.

Space is limited and advance registration is required.  To register, please send an email to

03/21/18 – Wednesday

6 – 7 pm



In Memoriam

Felicia Berguin of the Woodforest North Section II Homeowners Association
by Kaila Gattis

It is with heavy hearts that we share the passing of Felicia Brooks Berguin. Felicia is the wife of Mickey Berguin, a longtime member of the Woodforest North Section II H.O.A. Board of Directors.  Felicia frequently worked side by side with Mickey for the betterment of their community.

Not only has Felicia dedicated countless years to the Woodforest North II community, she also dedicated over 20 years to serving our country in the United States Army. As a retired Staff Sergeant, Felicia worked at several schools as a JROTC and LOTC instructor and recruiter.

We greatly appreciate the many years that Felicia and Mickey have given to the Woodforest North II community. Felicia will truly be missed and live on through the residents in the community. We send our most sincere condolences to the family.

Community Spotlight

Summerwood Community Association

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • March - Summerwood Community Association  - Humble Office - Jennifer Northington
  • February - Lochshire Maintenance Fund, Inc. - Humble Office - Valerie Lehr
  • January - St. James Place Homeowners Association - San Antonio Office - Brandi Brack
  • December - Atascocita West Community Improvement Association - Humble Office - Jennifer Northington
  • November - Indian Shores Property Owners Association - Humble Office - Linda Morris
  • October  - Bay Pointe Community Association - Southwest Houston Office - Libby Hodges

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

We appreciate the communities that are celebrating their anniversaries with us.

Here are the clients that started with us in February.

  • Oak Hollow Homeowners Association — 17 years
  • Eastpoint Subdivision Homeowners Association — 15 years
  • Greensbrook Community Association — 12 years
  • Eilan Property Owners Association — 4 years
  • Eilan Condominium Association — 4 years
  • Colonial Lakes Office Park Owners Association — 3 years 
  • Quiet Creek Homeowners Association — 1 year 

Here are the clients that started with us in March.

  • Colony Grant Homeowners Association— 18 years
  • Fairfax Village Homeowners Association— 15 years
  • Summerwood Commercial Property Association— 12 years
  • Cross Creek Ranch Community Association— 10 years
  • Brays Forest Patio Homes Maintenance Fund — 9 years
  • Lakes of Williams Ranch Owners Association - 3 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

New Communities

We are excited to announce new communities that have joined the C.I.A. Services family.

  • The Mesas and Ridge at Canyon Springs Homeowners Association is a 450 home gated community on the north side of San Antonio.
  • Lake McQueeney Las Brisas Homeowners Association is a 206 home gated community on Lake McQueeney in San Antonio.
  • Encino Mesa Homeowners Association is a 232 home community on the north side of Antonio


Employee Corner


We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their first anniversary with our company.  Additionally, once employees reach five years, we recognize them each year on their anniversary month.

Dan Barr, a multi-faceted support staffer and stockholder at our Southwest Office, celebrates his 14th anniversary with C.I.A. Services this month.  

Priscilla Aleman is celebrating her 10th anniversary.  Priscilla is a stockholder and serves our Southwest Office as Support Staff wearing many hats.

Rose Garner, a member of our Accounting team in our Bandera Office, is celebrating her 1 year anniversary this month.


It’s a Boy!

We are pleased to announce that Tiffany Sales, one of our Community Managers at the San Antonio Office, and her husband Clifton welcomed their new bundle of joy on January 29, 2018.  

Charles Lee Sales arrived at 2:08 p.m. He weighed 7lbs. 1 oz. and was 20.5 in. long.

Congratulations Tiffany on the beautiful addition to your wonderful family!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.