Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.

November 2017
eNews Monthly
Celebrating Employee Veterans

November 11th is Veterans Day, which honors all American veterans, living and deceased, but especially gives thanks to living veterans who served their country honorably during war or peacetime.  We would like to take this opportunity to recognize and thank the veterans that we work with daily.

Ed Barnett, Maintenance Coordinator, served in The United States Navy for 24 years.  Joining in 1974, Ed served as a Damage Controlman Chief Petty Officer (Surface Warfare Specialist). He made his first overseas tour soon after joining and quickly received his first Sea Service Bronze Medal. Every 5 bronze medals earned equals 1 Silver Star and Ed ultimately earned 2 Silver Stars over a total 10 year period of sea service. Over the course of his service, his duty stations were varied, including Amphibious Assault Ships, Destroyer Duty, and Ship Repair. Ed’s final tour bought him to Houston, where he ultimately came ashore at C.I.A. Services.

Patrick Sheffield, Maintenance Coordinator, enlisted in The United States Army as an Infantryman in June of 1980 at the age of 17.  He served until October 1983 with the main responsibility of specializing in small arms combat training in all types of weather and terrain.  Patrick’s basic training took place in Fort Benning, Georgia and he was assigned a duty station in Fort Stewart, Georgia.  Patrick ultimately earned the rank of Private First Class and traveled to some very unhospitable places for training, including Alaska, the Florida Everglades and countless nights in the woods in Georgia.  Patrick attributes his teamwork skills and willingness to try his best at everything to his time spent in the Army.

Daniel Harris, Maintenance Coordinator, also served in The United States Army. Originally born in England, Daniel became a United States citizen and holds dual citizenships in both countries. He attended basic training at Fort Sill in Oklahoma and was a part of the last platoon to receive an older style of basic training in the summer 1991.  Daniel served for several years and went on to become a Communication Specialist for both radio and satellite communications with numerous security clearances.  Daniel was awarded the National Defense Service Medal during his tenure. 

Zack Fore, Maintenance Coordinator, served in The United States Navy from 2011 until 2016 as an E-3 Navy Corpsman.  While stationed at the Naval Health Branch Clinic in Capodichino, Italy, Zack worked as the Supply/Equipment Manager at the family practice clinic.  At Fort Sam Houston in San Antonio, Zack was a Tactical Combat Casualty Course Instructor teaching 800 Department of Defense personnel to save, treat, and evacuate patients on the battlefield. He was also an Advance Trauma Life Support Course Coordinator teaching tactical battlefield treatment.  During the course of his service, Zack was honored with the Global War on Terror Medal and the Marine Corps Achievement Medal. 

Leticia “Letty” Burchard, Community Manager, served in The United States Coast Guard for 4 years from 1980 to 1984.  Letty attended boot camp in New Jersey and was stationed in Long Island, New York.  As the “police on water,” the Coast Guard would stop boats to inspect for illegal cargo.  Lettie oversaw the radio and provided assistance to boaters, responded to accidents, and investigated items in the water with her crew.

Charles Driskell, Maintenance Coordinator, joined The United States Coast Guard in 1983.  He was being trained as a Store Keeper E1 but was released due to medical issues.

Thank you all for your service to our country!  Happy Veterans Day!

Volunteer Spotlight

Magnolia Heights HOA Amy Hoffman
by Leticia Burchard

Amy Hoffman has been on the board as a Treasurer, Secretary, and Vice President and is now the President of Magnolia Heights, HOA. She earned her Bachelor of Science degree in Business Management and has 15 years of management, human resources and bookkeeping experience.  She currently is a stay at home SUPER MOM but works during the day as a Fitness Instructor for Gold’s Gym (Culebra and Bandera Pointe).  She teaches Body Combat, Body Pump, Body Flow, Sh’bam and Zumba Fitness!  She loves helping people become a healthier, happier version of themselves!   

Her husband, Aaron, is a nurse practitioner and they have been married for 13 years. They bought their first home in Magnolia Heights 6 years ago. They are parents to 5 amazing children, ages 12, 10, 8, 5 and the youngest almost 1 year old.  She also volunteers for all of her kid’s activities like PTA, Girl Scouts, and shuffling the kids from activity to activity.  

She is committed to doing her very best for the community.  She often drives around the community making sure that it is safe and nothing needs attention.  Amy Hoffman is a very a HAPPY, SMART AND LOVING PERSON that never stops; she keeps going and going.  It is a pleasure to know her!

Seminar Series

Stay Plugged in with Webcasts

We have received great feedback on our new webcast approach for presenting our seminars!  With this new method of presentation, we are now able to offer the recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel.  The following seminars are now available:

  • Board Member Orientation
  • Practical Deed Restriction Management
  • Understanding Collections and Financial Reports
  • Meetings and Records - The Legal Requirements
  • The Essentials of Architectural Control
  • The Super-Budgeting Process
  • Advanced Topics for Board Members

Just go to our website and click on the Resources tab.  From there, select our Library and you will see the links to each webcast and other training materials or you can simply click here.

Community Spotlight

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • November - Indian Shores Property Owners Association - Humble Office - Linda Morris
  • October  - Bay Pointe Community Association - Southwest Houston Office - Libby Hodges
  • September - El Sendero (San Antonio) Homeowners Association - San Antonio Office - Brandi Brack and Sebby Regalado
  • August- Atascocita Trails Homeowners Association Humble Office - Linda Morris
  • July - White Oak Ranch Subdivision Homeowners Association - Humble Office - Valerie Lehr
  • June - Telfair Commercial AssociationSouthwest Houston office - Libby Hodges

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries

Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in November.

  • Heather Ridge Homeowners Association — 26 years
  • Lochshire Maintenance Fund — 24 years
  • Atascocita West Community Improvement Association— 20 years
  • Community Association of The Highlands — 19 years
  • Plantation at Woodforest Community Association — 17 years
  • Oak Park Ridge Homeowners Association — 14 years
  • The Stable Gate Homeowners Association — 13 years
  • Heron Nest Owners Association — 10 years
  • Bridlewood Estates Property Owners Association —  7 years
  • Dancing Bear Property Owners Association — 7 years
  • Riverpark on the Brazos — 6 years
  • Avondale Residential Property Owners Association — 4 years
  • Cypress Forest Lakes Community Association — 4 years
  • Glenmont Estates Property Owners Association — 4 years
  • Lakes at Edgewater Estates Homeowners Association — 4 years
  • Walker Ranch Homeowners Association — 2 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

New Communities

We are pleased to announce several outstanding communities recently partnering with C.I.A. Services.

Sunrise Pines is a community of 486 homes located in Northeast Houston.   

Plantation Lakes "The Ranches" is an acreage home community with 60 homes located in Waller, Texas northwest of Houston. 

We welcome both of these awesome communities and look foward to our new partnerships!


Employee Corner

Employee Anniversaries

We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their first anniversary with our company.  Additionally, once employees reach five years, we recognize them each year on their anniversary month.

Happy 18th Anniversary to Ed Barnett, Maintenance Coordinator out of the Southwest office.  Ed oversees the maintenance issues for the Aliana community.  

Community Manager and Southwest Houston Office Manager, Catina Hunter, is celebrating her 5 year anniversary and becoming a company stockholder.   

Congratulations to both of these special people on their company anniversary!


In Memoriam - Brittany Polasek

It is with heavy hearts that we extend our condolences to the family of Brittany Polasek.  Brittany passed away on September 11, 2017.  

Brittany joined C.I.A. Services in June of 2016 as a member of our Customer Service Department.  We got to know her well in that short time.  One of her favorite things was doing crafts.  She was a wonderful person with a giving spirit; she would always offer her last of anything to a coworker. She will be greatly missed.


Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions, and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.