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Systems. Structure. Stewards.
Professional Community Association Management Since 1984
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Home > Resources > Library

Our library is filled with articles that are helpful to homeowners, Board members, volunteers and everyone else that lives in a community association. Everything in the library is used with the permission of the author. Enjoy your browsing.

2017 eNews Monthly
October 2017 Storm Recovery - C.I.A. Services responds to Hurricane Harvey, Volunteer Spotlight - Crystal Lake Property Owners Association - Bob Davis, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner
September 2017 Recovering from Hurricane Harvery, Seminar Series, Mosquito Control, Disaster Assistance, Finding Towed Vehicles, Dealing With a Flood Damaged Vehicle, Replacing Lost or Damaged Documents, Tips for Hiring a Contractor, How You Can Help, Curfews as of 8/31/17
August 2017 Volunteer Spotlight - Bridges Condominiums Dorothy Tucker, Accomplishments - Association Manager Specialist, Back to School, Seminar Series, Community of the Month, Community Anniversaries, Employee Corner
July 2017 Volunteer Spotlight, Seminar Series, In Memoriam, Community of the Month, New Communities, Community Anniversaries, Employee Corner
June 2017 Community Highlight - River Park on the Brazos, Legislative Update, Accomplishments – Better Business Bureau Awards of Excellence, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner, Celebrating 2017 Graduates
May 2017 Volunteer Spotlight - Summerwood’s Barbara Probandt, Accopmplishments - Association Management Specialist, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Spotlight
April 2017 Volunteer Spotlight - Laura White - Cinco Ranch II, Association Insurance, Seminar Series, Community of the Month, Community Anniversaries, Employee Spotlight
March 2017 Volunteer Spotlight - Copper Creek Civic Improvement Association, Manager Designations, Did You Know - Payment Plans, Seminar Series, Community of the Month, New Community, Community Anniversaries, Employee Corner
February 2017 Volunteer Spotlight - Avaira, 85th Texas Legislative Session, Fun Times - Hockey Night, The Collections Process, Seminar Series, Community of the Month, Community Anniversaries
January 2017 Manager Designations, Fun Times - Why Hockey?, Website Highlights, Zip Up for Hunger, Seminar Series, Community of the Month, Community Anniversaries, Employee Corner
2016 eNews Monthly
December 2016 Season of Giving, Volunteer Spotlight: Roseann Boynton-Jones of Bowling Green, Hockey is Hot in Texas, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner
November 2016 Celebrating Employee Veterans, Volunteer Spotlight: Mickey Berguin of Woodforest North II, Fun Times: Hockey Night, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner
October 2016 The Puck Drops on a New Season, National Night Out Events, San Antonio Food Drive, San Antonio Community Association Day, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Anniversaries, Future Community Manager in the Making
September 2016 National Night Out, San Antonio Community Association Day, Volunteer Spotlight - Woodland Oaks H.O.A. Names Volunteers of the Year, Volunteer Spotlight - Avondale’s Jacquelyn Moore, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Anniversaries, Welcome Baby Marley Rae Lynn
August 2016 New Tax Laws for HOAs, Community Highlight - Valley Lodge, Volunteer Spotlight - Magnolia Heights’ Joe Drozd, CAI Trade Show, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner
July 2016 Website Portal for Board Members, Department Spotlight - Compliance Inspectors, Summer Safety, Seminar Series, Community of the Month, New Communites, Community Anniversaries 
June 2016 Accomplishtments - Better Business Bureau Recognition, Volunteer Spotlight - Orsinger Lane, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner - Anniversaries and Retirement, The Many Graduates of C.I.A. Services
May 2016 Memorial Day - A Historical Look, Amenity Devices Online, Volunteer Spotlight, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner
April 2016 Manager Certifications - Certified Manager of Community Associations, Promotions - Our Newest Community Managers, CondoCerts, Volunteer Spotlight - Canyon View - Dwain Stanton, The Zika Virus, Seminar Series: Board Member Orientation & Practical Deed Restriction Management & Community Website Administrator Webinar, Community of the Month - Atascocita Timbers Homeowners Association, New Communities, Community Anniversaries, Employee Corner - Employee Anniversaries
March 2016 Political Signage, Volunteer Spotlight, Seminar Series, Anniversaries, Community of the Month, Employee Corner
February 2016 The Collections Process, Fun Times - Hockey Night, Volunteer Spotlight - Summerwood’s Kathi Hawn, Seminar Series: Meetings & Records - The Legal Requirements & Community Website Administrator Webinar, Community of the Month - Homeowners Association of Timber Forest, Community Anniversaries, Employee Anniversaries
January 2016 Awards - C.I.A. Services nominated for Management Company of the Year, Year in Review - 2016 By the Numbers, Legislative News - Open Carry Handgun Law, Seminar Series - Meetings & Records - The Legal Requirements, Community Website Adminstrator Training, New Communities - Welcome Harper Oaks, Community of the Month - New Forest Homeowners Association, Community Anniversaries, Employee Corner - Liz Holliday Retirement, Employee Anniversaries
2015 eNews Monthly
December 2015 Fun Times,Accomplishments,CommunityWebsite Highlights,Seminar Series, New Communities,Community of the Month,New Communities, Anniversaries, Employee Corner
November 2015 Are you Ready for Some Hockey?, 2016 Annual Assessments, Community of the Month, New Communities, Anniversaries, Employee Corner
October 2015 Governing Documents - Standby Electric Generators, Accomplishments - Manager Earns Certification, Community - Bulldogs Soccer Team, Seminar Series, In Memoriam, Community of the Month, New Communities, Anniversaries, Employee Corner
September 2015 Exciting News in San Antonio - New Office Location, Branch Manager Promotion, Office Manager Promotion, Zip Up Hunger, Volunteer Spotlight - Glenn Ratchford of Horsehoe Oaks (Woodland Oaks), Seminar Series, Community of the Month, Community Anniversaries, Employee Corner - Employee Anniversaries, Welcome Baby Benjamin
August 2015 Community Associations - A Growing Trend, Volunteer Spotlight - Post Wood Civic Association - Dianne Alger,Back to School - Easing the Transition, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Employee Corner - Anniversaries
July 2015 Fun times-Bandera Riverfest, Volunteer Spotlight - Bob Flint, Pine Brook C.A., Seminar Series - Essentials for Architectural Control and Advanced Topics for Board Members, Community of the Month - Cypresswood Green, Community Anniversaries, Employee Corner - North Office introduces 2015 Summer Interns, Employee Anniversaries.  
June 2015 Special Legislative Seminar, Better Business Bureau Recognition, Cross Creek Ranch Foundation Committee, Relay for Life, Seminar Series, Community of the Month, New Communities, Community Anniversaries, Benefit for Mary Schwope, Employee Anniversaries
May 2015 Volunteer Spotlight - Stonefield - Robert (Bob) Hoeppner, Community Highlight - Can You Say Lymphangioleiomyomatosis?, Manager Designations, Amenity Devices Online, Seminar Series, Community of the Month, Anniversaries, Employee Corner
April 2015 Texas Community Associations Advocates - Rally Day at the Texas Capital, Manager Earns International Certification,  Seminar Series, Community of the Month, Anniversaries Employee Corner
March 2015 Area Happenings - Greater Houston Neighborhood Associations, Federal Tax Return Progrmas, Seminar Series: Understanding Collections and Financial Reports, Community Website Administrator, Board Member Orientation, Community of the Month - Diamond Ridge Property Owners Association, New Communities - The Lakes of Williams Ranch Owners Association, Anniversaries, Employee Anniversaries
February 2015 Legislative updates, Rampage Thrill on Hockey Night, New Registration/Inspection Stickers coming!, Seminar Series: Meetings & Records - The Legal Requirements, Community Website Administrator, and Understanding Collections and Financial Reports, New Community - Reserve at Clear Lake, Community of the Month - Riverwalk, In Memoriam - Rudy De La Cruz and Edward Daniel "Dan" McKinnis, Colony Grant HOA, Community Anniversaries, Employee Anniversaries
January 2015 2014 by the numbers, Giving Back, 2015 Seminar Series, Meetings & Records - The Legal Requirements, Community of the Month - The Lakefront, New Communities - Colonial Lakes Office Park Owners Association, Community Anniversaries, Employee Anniversaries.
2014 eNews Monthly
December 2014 Online Payments, Hockey Night, Community Website Administrator Training, Welcome West Bend CIA,  Community of the Month - Lakes at Edgewater Estates, Community Anniversaries, Employee Anniversaries
November 2014 Department Spotlight - Assessment Letters, San Antonio Hockey Night, Volunteer Spotlight - Sonoma Ranch’s Sylvia McDonald, Seminar Series - Board Member Orientation and Super-Budgeting, Community of the Month - Kenswick Trace Homeowners Assocition, Anniversaries, In Memoriam, Employee Anniversaries.
October 2014 Acquisition of Management Professionals of Texas, New Office Hours, Our Newest Community Managers, Cinco Ranch Residential Association II Chester Pleasant, Are You Ready for Some Hockey?, Seminar Series, New Communities, Anniversaries, Community of the Month, Employee Corner
September 2014 30th Anniversary!, Bank Marketing, Seminar Series, Welcome new communities, Community of the Month, Community Anniversaries, Employee Anniversaries
August 2014 Managers Earn International Certification, Bandera Riverfest - Eat Drink and Float Down the River, The Gift of Life, Seminar Series, Community of the Month - Eastpoint Subdivision Homeowners Association, Welcome New Communities, Community Anniversaries, Employee Anniversaries
July 2014 Managers Earn International Certification, C.I.A. Services Commits for Life, Seminar Series, Keeping your home safe while on vacation, Community of the Month - Cinco Ranch Commercial Association II, Welcome Steeplechase Terrace, Community Anniversaries, Employee Anniversaries
June 2014 Fun Times, Accomplishments, Hurricane Preparedness, Seminar Series, Community of the Month, New Communities, Anniversaries, Employee Corner, In Memoriam
May 2014 Amenity Devices, Volunteer Spotlight - Telfair’s Vicki Warren, Seminar Series - Practical Deed Restriction Management & Essentials of Architectural Control, Community of the Month - Colony Grant, Community Anniversaries, Employee Anniversaries
April 2014 Newest Website Feature, Local HOA Organization, Volunteer Spotlight, Seminar Series: Board Member Orientation and Practical Deed Restriction Management, Community of the Month, Community Anniversaries, Employee Anniversaries.
March 2014 Relay for Life, New Client Benefits, Seminar Series, Volunteer Spotlight, Community of the Month, Community Anniversaries, Employee Corner
February 2014 Hockey Night, Collection process, Area Happenings - GHNA Trade Show, Seminar Series, Volunteer Spolight - ACHOA, Vickie Cooper, Community of the Month - Cross Creek Ranch, Community Anniversaries, Employee Anniversaries.
January 2014 Year in Review, Hot Hockey in Texas, Giving Back, Volunteer Spotlight, Seminar Series, Employee Spotlight, Community of the Month, Anniversaries
2013 eNews Monthly
December 2013 Hot Hockey in Texas, Holidays, Fun Times, Website Highlights, Community of the Month, Community Anniversaries, Employee Spotlight.
November 2013 Department Spotlight, Hockey in Texas, Veteran’s Day, Anniversaries, New Communities, Employee Anniversaries.
October 2013 Legislative Update, Seminar Series - Board Member Orientation, Department Spotlight - Onsite Staff, In Memory - Gary Keene, Employee Spotlight, National Bosses Day.
September 2013 Department Spotlight - Support Staff, Volunteer Spotlight - CUCA’s Lisa Brown, Seminar Series, Area Happenings - NNO, Too Good To Be True, Anniversaries and New Hires.
August 2013 Department Spotlight - HIR Coordinators, Back to School, CAI Trade Show, Water Conservation, Seminar Series, Anniversaries, Community of the Month, New Communities, Employee Spotlight
July 2013 Bandera Riverfest, Heron Nest Splash Pad, Meet the Assistants, Safe Summer Fun, Seminar Series, Community Anniversaries, Employee Spotlight
June 2013 Giving Back, Accomplishments, Legislation Update, Seminar Series, Community of the Month, New Communities, Anniversaries, Employee Spotlight
May 2013 100th Issue, Seminar Series, Community Highlight, Volunteer Spotlight, Hot Topics, Featured Department, Employee Spotlight, Anniversaries, Community of the Month
April 2013 Legislation Update, Rampage Battle on Hockey Night, Volunteer Spotlight, Seminar Series, Customer Care Corner, Did You Know, Anniversaries, Community of the Month, Employee Spotlight
March 2013 Hockey Night, Payment Plans, Seminar Series, Customer Care Corner, Did You Know, On the Light Side, Anniversaries, Employee Spotlight
February 2013 Collections Process, Seminar Series, Hockey Night, Did you know, Volunteer Spotlight, Community of the Month, Anniversaries, Employee Spotlight.
January 2013 Promotions, Seminar Series, Hockey Night, Busy Year, The Joy of Giving, On the Light Side, Community of the Month - Marina Bay Park, Anniversaries, Employee Spotlight
Government Information
The Zika Virus March 2, 2016 letter from Commissioner John Hellerstedt, M.D. of the Texas Department of State Health Services regarding the statewide concern of the spread of the Zika virus.  The letter inlcudes tips for how to protect communities from Zika Virus and measures for individuals to take for mosquito abatement.
Training
Webcast - Board Member Orientation (2017) This seminar is a must for all new Board members and a great refresher for seasoned veterans. It will help you get up to speed quickly by understanding your responsibilities and authorities. We’ll review the documents and laws that govern the way you do business. We’ll give you an overview of the governing documents, basis of authority, organizational roles, responsibilities & authorities, conduct of meetings, and we’ll cover insurance and taxes.
Webcast - Advanced Topics for Board Members (2017) Whether you’ve been on the Board a few months or a few years, you know that some things are pretty complicated. This seminar covers some of the more complicated issues which will come before you.  You won’t face these often but you’ll definitely want to be prepared.  We cover how to resolve issues that escalate beyond the routine and dig into the anatomy of a lawsuit.  We cover the myths and truths of foreclosures and hear about the gritty reality of small town and big city foreclosure sales.  We quickly cover the impact of various types of bankruptcies and tax issues.  And we finish with an inside view of insurance and its critical role in protecting you!
Webcast - Meetings & Records - the Legal Requirements (2017) This is a critical seminar for understanding the legal responsibilities of board members and their associations under theTexas Property Code.  This seminar deals with board and members meetings and how those meetings must be announced, conducted and documented.  We review what can be done in board executive sessions and unannounced meetings.  We cover elections and voting.  And finally, we explain members’ access to Association records.  This is an extremely important seminar for all board members. 
Webcast - Understanding Collections & Financial Reports (2017) The first half of this seminar covers all the steps involved in successful assessment collections. Since not everyone pays on time, we’ll get into late fees, liens, payment plans, bankruptcy and all the legal remedies. The second half of the seminar deals with reading and understanding your financial reports. We’ll trace the flow of money throughout the reports so you’ll never be in the dark when staring at all those numbers.
Webcast - The Super-Budgeting Process (2017) “Super-Budgeting” is our term for preparing a comprehensive long term budget and business plan.  This isn’t something you do on the back of an envelope an hour before the budget meeting.  We’ll break the process down into understandable components and show you how assets and reserves fit into the picture.  We’ll start with a simple question that very few people can answer correctly: “How much money should our Association have in the bank?”  By the end of the seminar, you’ll know the correct answer for your Association.  This is a critical seminar to take before you start looking at budgets.
Webcast - Practical Deed Restriction Management (2017) Deed restriction management is one of the most difficult tasks handled by homeowners associations because it involves subjective decisions, homeowner’s property and emotions. This seminar covers the steps in deed restriction management and how a process can contain “intelligence” and common sense. We discuss the relation between deed restrictions and architectural control and give you examples of well crafted guidelines. We’ll provide the best approaches for handling the toughest problems. Practical deed restriction management requires clear communications and reasonable requirements.
Webcast - The Essentials of Architectural Control (2017) Architectural Control is critical in establishing the standards and maintaining the appearance of a community.  To be effective, a community must have clear standards that are implemented consistently and uniformly over time.  When problems occur, they are generally contentious, emotional and expensive.  A great architectural control approach will avoid those problems while accomplishing the objectives.  This webcast covers the elements of a great system and examines solutions to the challenges.
Advanced Topics for Board Members (2015) After you’ve been on the Board a few months or a few years, you realize that some things are pretty complicated. This seminar has a heavy legal and legislative orientation. We’ll dissect the lawsuit process, review foreclosures and bankruptcies, and discuss significant portions of the Texas Property Code and federal law. After all the legal stuff, we’ll touch on aspects of “risk management” which includes insurance, reserves and budgeting concepts.
The Essentials of Architectural Control (2015) Governing documents provide the authority to regulate design and appearance of any construction, improvements or alterations within the community.  This is a powerful authority with an obligation that it be used sensibly.  This seminar explains the range and limits of this authority, demonstrates the role of architectural guidelines, describes the interplay between deed restrictions issues and architectural issues, and touches on handling the tough problems.
Impact of 2015 Legislative Session on Property Owners Associations (2015) The 84th Texas legislative session was relatively quiet from a property owners association (POA) standpoint. One good, big bill made it into law along with several small bills. Overall, this was a good session for POAs.  This seminar reviews the impact of the new legislation and touches on the practical aspects of each change.
Boot Camp for Board Members - Level 1 (2015) This seminar was part of the 2015 Greater Houston Neighborhood Associations Seminars and Trade Show.  Our President, Ralph Troiano, presented this seminar which provided a broad overview of topics of importance to Board members.

  •   Basis of authority & the Texas Property Code
  •   Board responsibilities & code of conduct
  •   Board meeting, member meetings & voting
  •   Sneak peak at the 84th legislative session
Boot Camp for Board Members - Level 2 (2015) This seminar was part of the 2015 Greater Houston Neighborhood Associations Seminars and Trade Show.  Our President, Ralph Troiano, presented this seminar which covered important advanced topics which are sometimes a mystery to Board members.

  •   Appeals, hearings and mediation
  •   Anatomy of a lawsuit
  •   Foreclosures by lenders, taxing authorities & POAs
  •   Bankruptcy
  •   Insurance
  •   Taxes 
The Super-Budgeting Process (2014) Part of the C.I.A. Services Seminar Series.   “Super-Budgeting” is our term for preparing a comprehensive long term budget and business plan.  This isn’t something you do on the back of an envelope an hour before the budget meeting.  We’ll break the process down into understandable components and show you how assets and reserves fit into the picture.  We’ll start with a simple question that very few people can answer correctly: “How much money should our Association have in the bank?”  By the end of the seminar, you’ll know the correct answer for your Association.  This is a critical seminar to take before you start looking at budgets.
Practical Deed Restriction Management (2014) On March 8th GHNA held its 28th annual seminar and trade show. Ralph Troiano was pleased to be asked to return to present his popular seminar, Practical Deed Restriction Management, once again.  He presented the seminar to a full house during both educational sessions.  Browse the seminar here.
Paying for Today, Preparing for Tomorrow (2006) This is very nice PowerPoint presentation made by Ralph Troiano at the 2006 CCUCA Seminars and Trade Show. The seminar reviews the basics of fund accounting for community associations and how to calculate reserve fund requirements.
Landscaping Information
Texas Native Plants This is the handout from a talk Heidi Sheesley did at the AWBD conference in Corpus Christi June 24-26, 2004.
Insurance
Directors & Officers Liability This article by Mark Conner summarizes the main provisons of a Directors & Officers Liaibility insurance policy. This is one of the most important policies for an Association to protect its volunteers.
Risk Management This presentation by Ralph Troiano at the 2003 CCUCA Seminar & Trade show covers all aspects of risk management including using insurance to transfer risk.
Association Insurance Policies This article by Mark Conner reviews the various insurance policies that should be considered for community associations. It describes the main provisions of each policy.
Emergency Preparedness
Harris County Disaster Relief Information The Harris County Disaster Recovery Permit Hotline is open for residents in Unincorporated Harris County who have flood damage to their homes or businesses and need to repair or rebuild.
Are You Ready? This is a comprehensive FEMA guide for preparations and recovery from natural disasters. It covers the full spectrum from things we experience in south Texas (hurricanes, tornadoes and floods) to to things we don’t (wildfires, earthquakes and tsunamis). It is a big download at 21 MB.
FEMA Help After A Disaster This is the official FEMA guide to help and resources available after a disaster. More information and updates are available at www.FEMA.gov.
C.I.A. Services Seminar Series
Man Teaching Class
We are pleased to present a series of seminars for our community leaders throughout the year. See the seminars descriptions and  schedules through December 2017.


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Protect Your Volunteers Too
Man Teaching Class
Don’t let your volunteers, committee members, trustees, employees or executives become legally obligated to pay as a result of error, omission, neglect, or breach of duty. You can protect yourself with must-know risk management techniques and must-have insurance.


See Insurance, Information »
Emergency Ready?
Man Teaching Class
Hurricanes, tornadoes, floods and more... natural disasters will visit Texas again. FEMA has prepared two comprehensive guides covering natural disaster preparations, resources, and recovery resources. Every community association should have these at hand.


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Texas Native Plants
Man Teaching Class
Looking for some Texas tough, attractive, low maintenance, adaptable, water smart plants? Heidi Sheesley gives you solutions for shade, screening, color... attracting hummingbirds, butterflies, birds... see


Landscaping Information »

Did you know?

We are pleased to announce that effective Monday, April 4, 2016, C.I.A. Services is partnering with CondoCerts to provide assessment quotes, resale certificates, and compliance inspection documents.  All requests will be handled through the CondoCerts internet utility, www.CondoCerts.com.  After April 11th,  all requests will need to be directed through CondoCerts.

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