customercare@ciaservices.com  |  Toll Free 866-219-0563  |  Houston 713-981-9000  |  San Antonio 210-490-0000
C.I.A Services, Inc.
Systems. Structure. Stewards.
Professional Community Association Management Since 1984
Home > About Us > Leadership Team

One of the keys to our long-term success is having good employees organized in a way that they can be effective. We are proud of our dedicated staff of more than 100 full and part time employees. We have created an organization that allows us to provide a personal approach while handling hundreds of details in the day-to-day business for our clients.

Our employees approach their careers as if they own the company - and they do. Our senior employees become stockholders in the company and today, we have over 30 stockholders.

From the viewpoint of our communities, the staff directly assigned to each community includes a Community Manager, an Administrative Assistant, a Maintenance Coordinator and a Deed Restrictions Inspector. In addition, our offices include a full range of support staff including bookkeepers, publications coordinators, special events coordinators, office clerks and receptionists.

Our Community Managers are the main interface with the Board of Directors, attend all community meetings and direct the work of our clients within our office. Our Administrative Assistants handle the majority of the routine requests from residents. Our Maintenance Coordinators oversee the contracts within each community and coordinate maintenance and projects. Our Deed Restrictions inspectors perform the routine drives through each community to monitor compliance with the deed restrictions and to follow-up on communications received by our offices.

Client View of C.I.A. Services

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Did you know?

Our Customer Service Center is open from 8 am to 8 pm Monday through Friday. Call us at

  • 713-981-9000 (Houston)
  • 210-490-0000 (San Antonio)
  • 866-219-0563 (toll free)

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Ralph Troiano
Ralph Troiano
President
Community Manager
Shareholder
San Antonio Office
Email
Tina Jameson
Tina Jameson
Executive Vice President & Branch Manager
Community Manager
Shareholder
Bandera Office
Email
Renea Miksch
Renea Miksch - PCAM
Executive Vice President & Branch Manager
Senior Community Manager
Shareholder
North Office
Email
Laura Tate
Laura Tate - CMCA, AMS, PCAM
Executive Vice President
General Manager
Shareholder
North Office
Email
Kim Moore
Kim Moore - CMCA, AMS, PCAM
Vice President & Branch Manager
Community Manager
Shareholder
Southwest Office
Email
Angela Douglas
Angela Douglas
Customer Service Manager & Office Manager
Shareholder
North Office
Email
Annette McConnell
Annette McConnell
Office Manager
Shareholder
Bandera Office
Email
Roseann Ashe
Roseann Ashe
Office Manager
Assistant Manager
Shareholder
San Antonio Office
Email
Deniece Reyes
Deniece Reyes - CMCA, AMS
General Manager
Shareholder
Southwest Office
Email
Lia Arnold
Lia Arnold
Community Manager
San Antonio Office
Email
Brandi Brack
Brandi Brack
Community Manager
San Antonio Office
Email
Kim  Cowart
Kim Cowart - CMCA, AMS
Community Manager
North Office
Email
Leticia Burchard
Leticia Burchard
Community Manager
San Antonio Office
Email
Kristen Craig
Kristen Craig - CMCA
Community Manager
Shareholder
North Office
Email
Brenda Ellington
Brenda Ellington
Community Manager
Shareholder
North Office
Email
Brooke Gattis
Brooke Gattis - CMCA
Community Manager
North Office
Email
Libby Hodges
Libby Hodges - CMCA
Community Manager
Shareholder
Southwest Office
Email
Catina Hunter
Catina Hunter - CMCA
Community Manager
Southwest Office
Email
Valerie Lehr
Valerie Lehr - CMCA, AMS
Community Manager
Shareholder
North Office
Email
Linda Morris
Linda Morris - CMCA, AMS
Community Manager
Shareholder
North Office
Email
Jennifer Northington
Jennifer Northington - CMCA, AMS
Community Manager
Shareholder
North Office
Email
Sebby  Regalado
Sebby Regalado
Community Manager
San Antonio Office
Email
Ana  Rodriguez
Ana Rodriguez
Community Manager
San Antonio Office
Email
Sherridda Williams
Sherridda Williams
Community Manager
Southwest Office
Email
Rebecca (Jay) Arguello
Rebecca (Jay) Arguello
Maintenance Coordinator
North Office
Email
Ed Barnett
Ed Barnett
Maintenance Coordinator
Shareholder
Southwest Office
Email
Anderson Campbell
Anderson Campbell
Maintenance Coordinator
North Office
Email
Terry Davis
Terry Davis
Maintenance Coordinator
North Office
Email
Charles Driskell
Charles Driskell
Maintenance Coordinator
San Antonio Office
Email
Evan Ducote
Evan Ducote
Maintenance Coordinator
North Office
Email
Zack Fore
Zack Fore
Maintenance Coordinator
San Antonio Office
Email
Jeff Northington
Jeff Northington
Maintenance Coordinator
Southwest Office
Email
Daniel Harris
Daniel Harris - CMCA
Maintenance Coordinator
Shareholder
Southwest Office
Email
Robert Pampell
Robert Pampell
Maintenance Coordinator
Southwest Office
Email
Dwayne Ring
Dwayne Ring
Maintenance Coordinator
Shareholder
North Office
Email
Patrick Sheffield
Patrick Sheffield
Maintenance Coordinator
Shareholder
Southwest Office
Email
Dawna  Woods
Dawna Woods
Maintenance Coordinator
Shareholder
North Office
Email