customercare@ciaservices.com  |  Toll Free 866-219-0563  |  Houston 713-981-9000  |  San Antonio 210-490-0000
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Cypress Forest Lakes Community Association

Jul 2018 News

CFLCA Gate Closure
After much consideration, the Board of Directors have determined it is time to close the gates. As most of you are aware, the gates remained opened temporarily following the hurricane for the assistance that came with cleanup efforts and reconstruction. Access to the community will now be permitted to those with gate remotes and access codes only.


Please provide your service code to visiting contractors or guests at this time. If you do not know your gate code(s), please contact a community specialist at 713-981-9000, Customercare@ciaservices.com or by filling out a request at www.ciaservices.com for assistance.

2018 Assessments
Historically, assessments have been billed annually and are due on January 1st and become delinquent after January 31st.

Due to the impact of Hurricane Harvey on the community, the Association’s Board of Directors is extending the delinquency date for all homeowners for 2018. The 2018 assessment is due January 1st and becomes delinquent after March 30th. You may pay the assessment in full by the due date by mailing your payment for receipt or making an online payment. The online payment options allow you to take advantage of the multi-payment option or schedule a one-time payment. Online payments can be made by credit/debit card or eCheck. The Association’s bank collects a convenience fee for all credit/debit card transactions. The amount of this fee is determined by the bank and we have no authority to set the fee amount and cannot waive, decrease, or amend the fee in any way. In order to avoid paying the convenience fee, you are encouraged to take advantage of paying by eCheck which is a free service.

Collection Policy
Finance charges are applied on the last day of each month. On April 1st, a $40.00 late fee is applied to all unpaid accounts. If your account remains delinquent, a late fee of $60.00 will be applied on May 1st. In June, an attorney will file a Notice of Lien Affidavit and a fee will be placed on the delinquent accounts. In July, the Board will consider sending accounts to the Association’s attorney to begin legal collections efforts. All costs incurred and legal fees will be charged back to the account.

Payment Plans
If you are unable to pay the full balance by the due date, please contact our office to set up a payment plan if your account will become delinquent. Interest will continue to accrue but the collection steps noted above will be suspended once the payment plan is accepted and payments are made in accordance with your approved payment plan.

If you have any questions, please contact our office at 713-981-9000 or e-mail customercare@ciaservices.com. Our offices are open Monday thru Friday from 8:00 a.m. to 6:00 p.m. For your convenience, extended customer service hours are offered on these days by phone or email between 6:00 p.m. and 8.00 p.m.

Jul 2018
Events Calendar

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