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Professional Community Association Management Since 1984
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Archived Newsletters

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, and answer frequently asked questions and let you know what is happening with the company.  Old issues of eNews Monthly are available on our Library page. 

December 2017
eNews Monthly
Volunteer Spotlight
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Colony Grant - Kody Smith
by Libby Hodges

The Colony Grant Homeowners Association recently had the pleasure of providing the location for a local scout from the Thunderwolf Scout District to complete his project for his Eagle Scout designation.

In July 2017, scout Kody Smith presented his idea and plan to improve the fish habitat in Grants Lake. His presentation reflected his passion for fishing and the amount of research and preparation he had done for his project. The board of directors unanimously approved Kody’s project idea.

Hurricane Harvey delayed the project for a short while, but it did not dampen Kody’s determination and spirit. On November 8, 2017, Kody completed the installation of his Eagle Scout Project at Grants Lake with the help of some other scouts in his troop. They placed ten fish habitats at various distances and directions in the lake and a fishing line collector along the bank for residents to discard their fishing line, both designed by Kody.

Colony Grant HOA is very proud of Kody and feels honored to have been selected to assist with this very special goal in his life. CONGRATULATIONS Kody!

Fun Times
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San Antonio Hockey Night

Each year, we invite our community volunteers, employees, families and friends to join us for Hockey Night with the San Antonio Rampage.  We spend a fun-filled evening watching a great sport.  

The 2018 Hockey Night will be on Saturday, January 27th when the Rampage will take on the San Jose Sharks. Please ask your community manager for details on how to reserve your tickets.

Hockey is a cool, fun and fast-paced game.  If you’ve never seen hockey in person, you are in for a treat.  We’ll give you a nice guide to hockey that explains the rules (yes, there are rules!).  We have great seats reserved and hope to see lots of action at our end.  We’ll have a bunch of door prizes for everyone including the 10th in our series of collectible cowbells with the Rampage logo. 

If you’ve not seen a live game, it’s a real treat and we hope you can join us!

Online Payment Option
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Our website contains a nice interface for online payments. Online payments are handled by Mutual of Omaha Bank through their secure website. Buttons to make payments are located at the bottom of every page and throughout our website. When you click a payment button, you’ll see a page describing your payment options. When you are ready to make a payment, we’ll transfer you to the Mutual of Omaha site. Nothing you enter on the Mutual of Omaha site is visible or available to C.I.A. Services or to your association.

The online payment page has a clean user interface and is easy to use. You can make a payment by credit card for a $14.95 convenience fee or you can pay by electronic check with no fee.With an electronic check, you simply use the routing information from one of your paper checks. The funds are then pulled from your checking account without you having to write and mail the check. Mutual of Omaha Bank charges a fee for processing credit card payments but electronic checks are free! Features include:

  • Ability to schedule payments.  They can be on a monthly, quarterly or annual basis; however, should be within the parameters of your community and are not considered approved payment plans.
  • Ability to manage payments and property information through a personal homeowner profile.
  • Access to transactions for up to 13 months when you create a user profile.
  • Real time credit card payments (subject to processing fees).
Seminar Series
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Stay Plugged in with Webcasts

We have received great feedback on our new webcast approach for presenting our seminars!  With this new method of presentation, we are now able to offer the recorded webcast on demand for you to watch at any time! If you have missed a seminar, our seminars are available on our YouTube channel.  The following seminars are now available:

  • Board Member Orientation
  • Practical Deed Restriction Management
  • Understanding Collections and Financial Reports
  • Meetings and Records - The Legal Requirements
  • The Essentials of Architectural Control
  • The Super-Budgeting Process
  • Advanced Topics for Board Members

Just go to our website www.ciaservices.com and click on the Resources tab.  From there, select our Library and you will see the links to each webcast and other training materials or you can simply click here.

Community of the Month
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Atascocita West Community Improvement Association

We are proud of every one of our communities, so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • December - Atascocita West Community Improvement Association - Humble Office - Jennifer Northington
  • November - Indian Shores Property Owners Association - Humble Office - Linda Morris
  • October  - Bay Pointe Community Association - Southwest Houston Office - Libby Hodges
  • September - El Sendero (San Antonio) Homeowners Association - San Antonio Office - Brandi Brack and Sebby Regalado
  • August- Atascocita Trails Homeowners Association Humble Office - Linda Morris
  • July - White Oak Ranch Subdivision Homeowners Association - Humble Office - Valerie Lehr
  • June - Telfair Commercial Association - Southwest Houston office - Libby Hodges

To see the full story on these communities and to see all of the past winners, visit the Community of the Month page on our site.

Community Anniversaries
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Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in December.

  • Lincoln Green Estates Community Improvement Assn— 24 years
  • Quail Green South Community Association— 13 years
  • West Bend Community Improvement Association - 3 years
  • Avaria PUD Homeowners Association - 2 years
  • White Oak Ranch Homeowners Association - 1 year

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Employee Corner
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Employee Anniversaries

We love to celebrate special milestones with our employees. In the Employee Corner of each eNews issue, we will list all employees that have reached their first anniversary with our company.  Additionally, once employees reach five years, we recognize them each year on their anniversary month.

Dawna Woods, Maintenance Coordinator at our Humble office is celebrating 21 years this month!

Community Manager at the Southwest Houston Office, Libby Hodges, is celebrating her 12 year anniversary.   

Our newests stockholder and Humble office Maintenance Coordinator, Rebecca "Jay" Arguello, celebrates 5 years in December.

Community Manager Kaila Gattis and Administrative Assistant Stephanie Fletcher, both of the Humble office, are each celebrating their first year with the company this month.

Congratulations to all of these special employees on their company anniversaries!

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.